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July 2023 by Stephen Shaffer
Customer service. In a competitive industry with online offerings impacting margins, there are only a few things left to differentiate a jeweler. I had not had occasion to frequent Royal Jewlers in the past, but I popped in today less than an hour to close in hopes of getting a pin replaced in a watch bracelet. My son had broken it and I hoped to wear it to a wedding, knowing that my timing would probably not work.I was greeted kindly walking through the door and brought promptly back to Mr. Scott Dauner watch maker. I was politely informed he was in the middle of a job and I would need to leave my watch. I would have happily done so, but sadly needed to leave for the wedding this evening. Mr. Dauner interrupted his work and fixed a new pin in moments and I was on my way.I know that isn’t always possible, but it meant a lot to me and I really appreciated it. I will be taking future business to Royal Jewlers and I suggest you do the same.
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May 2023 by Allison Dyane
Kelsey has gone above and beyond for me with my ring and other items. I think the name and reputation speak for itself but I highly recommend!
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February 2023 by Brittney Luing
Kelsey helped my husband and I throughout our engagement to our wedding! She is amazing.She was beyond helpful the second we walked in and started looking at engagement rings. She listened when I told her exactly what I wanted and didn't push me in any other direction. Unfortunately right after we looked was when COVID came into light. Therefore, when the ring was ordered it took a longer than usual to get it in. Kelsey constantly checked in with them and made sure we were getting what we wanted.Fast forward a couple months later, we went back in to pick out a band for me. I already knew what I wanted so that process was easy for Kelsey. My husband on the other hand decided to wait last minute to order his and with her super powers, Kelsey still made it happen.Thanks to Kelsey, my husband and I have beautiful platinum rings. I will forever recommend Royal Jewelers and will continue to work with Kelsey for any future purposes! Their customer service is above and beyond and Kelsey always makes sure I leave with my rings sparkling!
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November 2022 by Babatunde Adekunle
No Monologuing here. My contact Todd at this jewelers was very professional, No hassle selling, trustworthy and very knowledgeable in his diamonds! Dont second guess them, give them a shot because i will be going back for sure!!
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October 2022 by Kellen Feeney
The staff was incredible and they have a great selection. They helped me pick out the perfect band and stone. I would highly recommend their team to anyone looking for an engagement or wedding ring.
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October 2022 by Tabitha Dodge
Jessica did a fantastic job taking my original wedding band from 20+ years ago and redesigning it to match my vision. I love it. Every time I look at it, I love it more. Thank you!
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September 2022 by Wyatt Madsen
Had a time sensitive issue (no pun intended) for a watch repair. Todd, Scott and the rest of the staff got me squared away. They even notified me that repair was finished later that day. The customer service I’ve experienced at Royal Jewelers over the years is second to none.
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July 2022 by Randy Doffin
If you want the best you can forget the rest. Great store with great service.The best place to buy your new watch.
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March 2022 by Chris Harris
If you want to buy any high-end piece of jewellery, there is no finer place to deal with. Their pre and post sales service is the best.
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March 2022 by A B
Excellent customer service and the nicest best jewelry selection in Fargo. Couldn’t recommend them more!!
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March 2022 by Harsharan Sarpal
Tod and the staff are stellar individuals to work with. You always feel welcome when you walk in the store and are always well taken care of
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December 2021 by Leah Schauer
A great jewelry shop. I looked at several locations in Fargo, and they had my favorite selection of wedding rings. Their website is easy to use and you can look at the different rings they have in the store and then try them on in person. Their customer service was very good, especially Sarah Brandenburg, who I would recommend as a sales associate. They even called me and waited for me past closing time when I forgot my purse. Great experience overall.
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November 2021 by Jeremy Melting
The team at Royal Jewelers is outstanding! Special thank you to Todd for helping me with my watch selection - you're one of the best in the business!
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October 2021 by Ciara Nervick
Royal Jewelers did an AMAZING job on my engagement ring. From start to finish they were able to answer any questions we had and helped us create my dream ring! Their staff was professional and genuinely interested in making sure we enjoyed the entire process. I cannot recommend Royal Jewelers enough for your engagement ring needs!
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September 2021 by Leah Alsaker
A great jewelry shop. I looked at several locations in Fargo, and they had my favorite selection of wedding rings. Their website is easy to use and you can look at the different rings they have in the store and then try them on in person. Their customer service was very good, especially Sarah Brandenburg, who I would recommend as a sales associate. They even called me and waited for me past closing time when I forgot my purse. Great experience overall.
