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April 2023 by Edward A.
Slide over to the next counter and use one of the other agencies. Most of the staff seemed brain dead and not very helpful. They will also add charges without informing you and when you sign to check out your car you are accepting these charges without your knowledge. You would think they would want to help you out, but you thought wrong. DO NOT RENT FROM HERE, use someone else.
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March 2023 by Riley M.
HORRIBLE SERVICE. Management is just trying to run your money. Called and booked a car to go from Fargo to okc and back and told this to the people working where we were going and how long it was gonna take and everything. Get to okc and wipers don't work so we drive to 4 different locations to get a new vehicle and nobody can get us one. This took ALL DAY! Finally at the last place they call Fargo airport team and tell them everything and rude service from them, Lillian from okc management apologized about their behavior. We end up being told to fix the vehicle OURSELVES! This adds a whole extra day to our reservation and now we are missing work back home. Get back to the airport in Fargo and a $500 reservation is now $1300 they only booked us a 500 mile vehicle to go to okc. Excuse me? They said they can pay us back for wipers. After I complained they said $50 for gas for driving around. What?! What about the extra miles now too since I have to pay for that? This was a complete inconvenience with stress and anxiety having no working wipers in the winter time?! Seriously????? And I have to use my trip and time using the car to get it repaired? I am booking a working vehicle? Mind you when I waited hours in the body shop they said the oil needs to be changed like 1,500 miles ago and I looked and the insurance card was expired in the vehicle. This was the worst rental experience I have ever had. Colton has no compassion and basically said mam I gave you money for the wipers and some gas money there is nothing more I will do and I don't want to argue with you. What?? I am not going to be using my business vacation to be fixing a hertz vehicle? This is insane! Not even like a coupon for a next trip off or I'm so sorry you had such an awful experience. It was its not our fault it's your fault for booking the car. They told me to charge back my credit card? Why would I charge back the whole amount? I'm just asking to be compensated in some way? Like keeping it $500 instead of $1000 when I literally told you guys I am going to Oklahoma City. Sorry I didn't specify unlimited miles I would think you would maybe give me like 2,500 miles when I give you an exact location? Worst experience I have ever had renting a vehicle.
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September 2021 by Karla S.
Only giving 3 stars because I believe 'Anthony' was his name was very helpful in handling an issue where I left my Raybans ($250) sunglasses in the vehicle I had rented out. I had called to inquire about me accidentally leaving my sunglasses and he managed to find them and my sister went and picked them up as I had already left town. Besides that...... ****** Absolute terrible customer service. When I went to pick up my rental another gentleman at the front counter was very rude while picking up keys. I had called to extend my reservation for my rental one day and the gentleman was very rude and didn't want to answer any questions I had about pricing for extending and he said I could find it in my paperwork without even offering to look it up and tell me. When it was time to drop the vehicle off and turn in keys, the same gentleman was on the phone and didn't greet us, he kept looking at me but didn't bother to say acknowledge I was standing there. He finally held his hand out for the keys still without having said anything to me, while on the phone he asked for mileage and whether I had filled up the vehicle with gas, I said yes and seconds later printed my receipt and put it on the counter and I left. As we we're leaving, he finally put whoever he was talking on the phone with on hold and very kindly assisted the couple behind me. Very upset, next time I need a rental, I will not be using this location.
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August 2021 by Claire H.
They take your money through Expedia and when you arrive at the airport, there's no car reserved. Felt like Steve Martin and Jerry Seinfeld. Wish I could say more about how awful that is to start your vacation like that at 9pm.
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June 2021 by Jerud T.
The airport manager named Brad at the Fargo, ND airport location was an ignorant and smug employee. Terrible service and resolution to my rental issue. The staff there had zero accountability and had a "hey take it or leave it" attitude. MAKE SURE YOU GET EMAIL CONFIRMATION!! DO NOT TRUST THE STAFF
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January 2021 by C K.
Rented a truck. Good condition and price, multiple USB ports. My flight was late arriving and they were closing early due to new covid hours. The clerk called me 15m before they closed to let me know they were closing early, and to see how they could accommodate me. A+ for that. When adding my brother as a second driver, the clerk asked what his relation was to me and suggested "father?". I'll never let my brother forget it :D . A++.
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February 2020 by Micah C.
Returned the Jeep trailhawk I had rented for two weeks and forgot to take out my school parking pass (worth 300$) and my rayban sunglasses (worth 250$). In the brochure it says they clean the car after returning and check for items. I had to call them two days later and ask if they found anything. They told me it was already rented out and they would search it the next day when it returned and call me back. Never received the call the next day and never was answered when I called back. so I went there and the woman working told me she would search it and call me back, never got a call again. So a week later I have called asking for my possessions and I was told it was still not searched and asked to leave my number for the 3rd time.
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December 2019 by Derrick O.
I had the same experience as another reviewer. Filled up the car. Dropped it on Xmas Day. The day after Xmas I get a receipt which is correct. Today I get an updated one that says I have to pay a fuel charge. I have a receipt and the gas station was 3 miles away. Total scam. When I called the office the guy basically blew me off and told me it wasn't full. Called corporate...they were worse. Avoid...something is going on at this location.
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February 2019 by robert m.
I am a Hertz gold member. I have rented from Hertz for over three decades including Europe and beyond. Many Hertz outlets are franchisees, which is the case here as I understand it. Pickup and car itself were no problems. However... Upon rental return, the counter person could not (appeared to me that he faked, but rather would not) give me a printed receipt. He asked if the car was filled up (which was and topped off too) and mileage. I replied, car was filled up and gave the mileage. I waited patiently for about 15-20 minutes for him on how to figure out how to get me my receipt. I was very early for flight. So no rush. He finally told me he couldn't give me a receipt and that he would wait for a supervisor to do it. I replied no problem, email me it and I left. Upon receipt of the email I see I was charged for a gas fill up. Called to complain and finally got an email from franchisee stating car was not filled up. I smell a rat. With the way the counter experience went down, I can tell something is up. Now, I can surely afford the extra $20.00, but some days you must make a stand. Today is that day. This franchisee is dishonest and a thief. Now if you want to do business with thieves, there you go. I emailed receipt from my visa tonight. I don't care if I'm refunded the $20. Not the point. Dishonesty is the point.
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April 2018 by Jeff H.
Taylor at this Hertz location was a lifesaver. On a recent trip up from Minneapolis, my brand new Tahoe started experiencing overheating issues. With literally nowhere to turn and an estimated 60-90 minute wait for roadside assistance from Hertz, I quickly called over to this location. Not expecting them to be able to help, Taylor was very patient and reassuring and told me to just stop by and she would exchange the vehicle on the spot. Once the Tahoe cooled down I took the opportunity to get off of busy 94 and into this Hertz location. It's a small airport and thus a small Hertz desk with no Gold/Presidential board or fanfare, but, the level of customer service was paramount to any large, busy Hertz location I have been to across the US. Taylor was seemingly working by herself at the time and quickly took care of calling Hertz to report my issue, filling out the paperwork in order to get me into the replacement vehicle and even walked me to the new vehicle to ensure I had all of my belongings from the broken Tahoe. This experience was beyond 5 stars and was an amicable end to an otherwise unfortunate situation. Thanks again!
