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June 2023 by Benjamin Enney
I was having an issue with my pontoon and Kelly, the manager of the service department, took great care of me. Thanks again for caring about your customers and doing a great job!
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January 2022 by Paul Knutson
Purchased in September of 2020. Gave me a battery that wouldn't hold a charge. I bought a new battery, they reimbursed me! Had issues with a fuse for the battery. Was told I should carry extra at all times which is fine. So far, 2 - 30amp fuses later I'm still curious what the problem is. Winterized it and we'll see what spring brings! So used 2 times, and it's a 2021. I have to haul it 90 ml. to have maintenance done. Also my new equalizer hitch wasn't set up correctly!! Not impressed!!!
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January 2021 by A Google User
Absolutely worst company to deal with! Bought a used camper that they said 100% ready to go after I looked at it, turns out they DUCKTAPED the hoods instead of replacing them, so it ruined the brand new mattress I had put in it, it had a water leak I wasn’t told about, had to drive back TWICE (hour one way) to have them fix these issues. Now my AC won’t work so I called to ask how to trouble shoot why it just all of a sudden quit working, and the service rep was absolutely horrible. I will never suggest or refer anyone to buy a camper from them.
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January 2021 by Emily Bullock
Used this company for winterization, wrapping, and storage of a wake boarding boat. They were happy to seal and store the boat with my payment; however, when we went to pick it up several months later, we were told we would have to pay $200 to clear their lot of snow. We refused. Upon arrival, the boat was accessible and able to be removed without their assistance. Once we retrieved the boat and unwrapped it, we found damage to the tower speakers that impact their usability. We are still in the process of uncovering the boat but are sincerely disappointed in the quality of care and attitude towards storing our property.Update: DO NOT USE THIS COMPANY. We contacted the after finding that our boat speakers were damaged and broken off (wires snapped). We were told this must’ve happened in transit and had nothing to do with where they’d serviced and wrapped the boat. Property was DAMAGED unapologetically.
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January 2021 by Timothy Nelson
My experience with Outlet Recreation was excellent. My salesperson Lynn was very knowledgeable and easy to work with. I would highly recommend working with Lynn if your going to be purchasing a camper.
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January 2021 by Kevin Syverson
We recently purchased a destination trailer from Outlet Recreation and had the BEST experience in our 30 years of buying campers. Kevin was our salesman and he was outstanding. He was knowledgeable and was willing to check things and get back to us right away. We worked with Trevor in Finance and he was thorough and quick at getting us numbers. It was clear they valued our business and wanted to work with us. We love our new trailer and would definitely recommend the crew at Outlet Recreation!!
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January 2021 by Shanon Stokke
We traded in our smaller camper for a larger one at Outlet Recreation last summer. Kevin was the best salesman, every step of our purchase. He went above and beyond to perfect our camper and our experience and make sure we had everything we needed at a great price. We highly recommend Outlet Recreation over the other places in Fargo. Ask for Kevin, he does a great job. Sorry we took so long to post this review.
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January 2021 by Brianna Skerik
My husband and I purchased our first camper from Kenny in Fargo. He was very knowledgeable and very patient with all our questions. He was also very thorough with us going through all the different options on our camper. I would definitely buy from them again. Highly recommend.
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January 2021 by Tiffani
I want to start this review by saying our sales rep JC was great (he did nothing wrong)he was very helpful with us getting our first camper and were happy to be working with him. Now let's get to it.We purchased our camper July 27th. Being used we were told it would need to be looked at after we purchased it for a once over from their shop (otherwise we could skip it and save like $400)being new camper owners we say no we want it looked over to make sure everything works. Ok sounds great! It get's into the shop the 31st I believe. We never get an update call so I call JC. JC checks and lets us know it needed something (told us the shop didn't say what,so he assumes it is something very minor) should only take a week or so, again great. A week goes by and we here nothing so I call. On this call I am told that it needed springs to the loft. (rare camper, patented springs etc) this does sounds minor to us. The parts had to be ordered and made to order but would be in by August 17th or 18th and only a day to install from there, now we are going on 3 weeks...whatever if it needs to get fixed well it has to be done, and they were going to fix the one water damaged panel since they have to, to fix the springs.So the 18th rolls around I have not gotten a call if the parts have come in, so I call that Tuesday morning at 10:04am. The guy I spoke with told me nothing had been ordered and he had no idea what was going on with it! I get a call back saying they were not able to call the parts place due to issues with the parts places phone number....for 5 days?!?!? But magically they were ordered before he called me back with an update...super suspicious and sounds like someone dropped the ball and literally forgot to order them!Sooo all along the springs had not been ordered and we were not updated,more time WASTED!! My husband at this point gives them a call. The guy on the phone then says that the camper was in fact ready to go but their cleaners broke the springs by over extending it or something and that it fell on one of their guys...WHAT?! WHY was this NEVER told to us!!! The sales manager says it's not their fault....are you kidding me they are your cleaners (or contracted under your care)!! Whatever it get's fixed over a month from when we bought it and 2 weeks past when we were told we should have it.When purchased it we paid an extra $400 to have it transported to their Clearwater location so we wouldn't have to make the long 6 hours to pick it up. Get the call the 24th that is done and ready to go to Clearwater, I ask to get a call once it's there. I get the call the 25th it's ready to be picked up. Due to work schedules I go to pick it up the 27th. My husband calls Clearwater to let them know I am on the way....Clearwater tells him it's not there!!!! They knew nothing about us coming!! I don't get this message from my husband until I am pulling in 50 mins from home. So of course I am fuming! I walk in and the Clearwater guys tell me never mind they have it...Fargo just never called to let them know, and these are the words said to me,"Fargo must of snuck it into our back lot and didn't tell anyone"(while shaking head). The only guy there is their finance guy so he doesn't know how to help us get the stabilizer hitch on. Lucky I brought my class A driving friend so between the two of us we got it figured out.O and today I call to find out the status on getting our lisence plate... it wasn't filed with the DMV until August 25th....so you guys know the DMV has been behind yet you wait 4 weeks to even submit it...come on!Our biggest thing is the complete and utter disrespect for not communicating with us at all !! They also straight out LIED TO US, TWICE!!! We were not offered anything for all the hassle and headaches either! At least they were consistent in not even communicating with their other location. I would never ever ever recommend anyone get their RV at this location.
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January 2021 by Tasha Vrem
In May, I had reached out to look at a specific camper and left a message for a call back from the same sales person that had just sold my parents their camper the day before. We put in a finance application online while waiting for a call back on the camper that we were interested in. We get a call back from the sales person the following day as he was out of the office. He sets up an appointment for us to come in to look at the camper. Within 30 minutes after the call ended, we received another phone call from a different person stating that there was a deal made after hours and the camper was no longer available. I was irritated, but asked for a call back from the original sales person to look at other options. We have yet to get a phone call back which is just bad customer service. Based on the reviews and my parents experience so far with their camper, I feel we may have dodged a bullet.
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January 2021 by Jason Messer
I will recommend outlet Recreation to NO ONE!!Our salesman Brandon was very friendly and tried!But when it came to upper management, absolutely hopeless!!We purchased a camper from them in late July and were told it was 100% ready to go and was ran through the shop and PDIed.It was anything but that, we did the paperwork on the camper on a Saturday afternoon and left it sit on the lot so we could do some school shopping in Fargo.We then picked the camper up after hours.On the drive home realized that the brakes on the camper were not working.Then the next day we proceeded to work on the so called ready to go camper for 6 hrs fixing a wide variety of items.On Monday when I called to discuss the list of issues that I had with the unit I was reminded that I bought a used camper!Yes I did buy a used camper!But my question is are used 31' campers from a dealer not supposed to have working brakes??When you pay over $20,000 for a camper I would at least think you would get that much!Later that week I spoke to the salesmanager.He said he would put a smile on mine and my wife's faces before we were all said and done.WE ARE NOT SMILING!!!Outlet Recreation in Fargo seems like a large dealership wanting to sell a large volume of product and not care about customer service!!I will never buy anything from them ever again
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January 2021 by kyler just
The wife and I had been looking for a camper for a few weeks, unfortunately we couldn't quite find the exact camper we were looking for within reasonable distance, but we found one that came extremely close. Erica was our sales lady and she was very nice and extremely easy to work with. Erica went as far as working with us completely over the phone since we live in the minot area. She updated us frequently and went well above and beyond her duties as a sales associate often contacting us well after business hours which realy shows her dedication to the company. 100% recommend this place and 150% recommend talking to Erica!
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January 2020 by Leslie Gates
Lynn and Austin were great to work with, very friendly and helpful. We walked away with an awesome camper and no worries. We will definitely come back. Thanks Outlet Recreation!
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January 2020 by Michael Brock
Just bought a motorhome there great price and great service, ask for Jon Brown.
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January 2020 by Dan Gauerke
We had some damage done to our camper so we took it here to get fixed. It took them over 2 months to fix it and they never called us to update us on what was taking so long, we had to call them to find out. Once they finally started to fix it they found out that there was more damage than they originally estimated ($2,700 more). They went and fixed everything first instead of checking with us or our insurance company which has prolong the process even more. Also, we had asked them to check our wheel bearings when we dropped it off. Again, they went and fixed those before checking with us and wanted to charge us $300 for something we NEVER ok’d. After talking to a manager about everything they eventually agreed to refund us a portion of our money.
