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October 2024 by Zachary Joway
I bought a phone and still had 10-days Grace period to return it for any reason and still hide the receipt had insurance and they refused to take back what a bad business I give them zero ? if I had to the customer service Stinks. The people in there are corrupt just like america. Don't go here. That's my experience bad business. Will never go there not recommend.
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September 2024 by Tasha Ramsey
Had issue paying with debit card... The guy at the University Drive location states Cash Only Payments.. unprofessional customer service
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September 2024 by Andres Jacobo
I got a great deal on my upgrade and Joe loved all my contacts and photos for me!
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September 2024 by Kevin Dorris
Joe is awesome he gave me the best deal!!!
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July 2024 by Marie D.
Not much help at all I've been with this phone company for years no change and never get any upgrades or always switching your plan without fully letting you know what charges are going to be.
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April 2024 by Birdy K
Enrique, the store manager is the absolute worst sales person manager I've ever come across. He is all about himself and trying to push sales after sales on you. You have a phone issue. He will not help you. He will not fix it. He will instead try to push sales on you. I have had the worst experience. And don't even want to be a metro customer anymore because of him..
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February 2024 by Cameron McClenahan
I purchased the 5G Gateway on Nov. 22nd and although the receipt and advisement says it can be returned within 60 days, the personnel at the store said that it could not be returned and to call 611 when I showed them on the receipt that it could be returned. I called 611 and was told the same thing. I will NEVER use t-mobile again after this experience. Also, walk 10 feet into a grocery store and you don't get service on their phones.
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November 2023 by Dustin Gettler
Great place. Always very clean. I am a loyal customer of this establishment for a proud 3 years. The staff people always know all of my questions and if needed are able to utilize their cell phone to get that answer needed to more accurately select your next advice as was last Friday for myself when I upgraded to the OnePlus Nord n30 5G. Thanks again Metro for always being so clean and just always delivering a consistent shopping environment that's honest, breathable, and interactive. If that makes sense. Have a great day!!!
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September 2022 by Yanet Celis
We bought a Samsung phone about two months ago at these location. Today we came to see if they could help me out because for some reason my phone exploded. They didn't tried to help me at all they tried to sell my another for $300 dollars or either prepaid several months ahead or they needed a credit card . They didn't see if I could get my warranty or even the manufacturer warranty They never tried to help at all Is these how Metro PCS treats they clients with a exploded phone by the way I had my life in danger with these explosion. My need to get some legal advise to to these matter. And yeah Metro representative never help nor gave me their name to report them directly cause she didn't had a name tag. They deserve zero star
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April 2022 by Luiza Martin
Got a great deal...
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December 2021 by Frayanet Martinez
We bought a Samsung phone about two months ago at these location. Today we came to see if they could help me out because for some reason my phone exploded. They didn't tried to help me at all they tried to sell my another for $300 dollars or either prepaid several months ahead or they needed a credit card . They didn't see if I could get my warranty or even the manufacturer warranty They never tried to help at all Is these how Metro PCS treats they clients with a exploded phone by the way I had my life in danger with these explosion. My need to get some legal advise to to these matter. And yeah Metro representative never help nor gave me their name to report them directly cause she didn't had a name tag. They deserve zero star
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November 2021 by Dixie McKee
Associate was very helpful and had great service. Just wish they had more of a selection.
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March 2021 by Margaret Hansen
Couldn't help me with iPhone transfer
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November 2020 by Penny Mclaren
No help at all
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November 2020 by June Rushton
Sales rep Hamid was great customer service and best prices
