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September 2024 by Larissa Lindtwed
We bought a boat from them in April and have had nothing but issues with it and having to replace things and having maintenance done. We eventually brought the boat back to the dealership to have them look at it and fix it and didn’t offer to fix it for free but would “split the bill.” They took a month after we purchased it to have it “cleaned” and have the service department look everything over to make sure it was working properly before we were able to pick it up. We ended up still cleaning the boat before use and the boat quit on us on the middle of the lake from an issue that the maintenance guy said “happens over time.” We only got about 8 uses, not 8 weekends… uses, out of the boat before this happened. We did buy a used boat so we do I understand there is no warranty. But the salesman said they always make sure everything is working properly and in good shape before re-selling. The guy on the phone that called to tell me what the issue was and what needed to Be fixed said “I guess that’s what you get when you buy a used boat.”
No, I guess that’s what you get for buying a used boat from Mclaughlins.
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May 2024 by Quenton Quark
Excellent sales and service. They went over the top in every aspect to get me goin as quick as possible. Everyone in the shop was more than willing to take time to explain procedures to do my own service and maintenance, as I am 9 hours away. Can’t say enough how they run their shop and I will be a returning customer even being 9 hours away!!!
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April 2024 by Christopher Renner
I think I got a great deal on my used boat but you have to buy it during the winter!
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March 2024 by Cory Ketter
Would have given 0 stars if able.. salesman Brendin posted a boat online for 4999 but when I called about the boat he told me they were getting interest in the boat and that now it was priced at 8000. Bait and switch at its best. Took my business elswhere
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March 2024 by Roy
Picked up my Pontoon today 3/4/2023 in Baxter, Bruce was great going though everything on the Pontoon,Thank you to Eric and all the staff,you all are so helpful.Roy Finneman
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November 2023 by Richard Davenport
Nate has helped us with several boat purchases over the years. Always knowledgeable, professional and honest with fair pricing. We wouldn’t go anywhere else. Thanks Nate!!
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November 2023 by Tim V
What an easy purchase. Nate arranged for the pontoon to be indoors for us to see, he had all the docs ready to go so we could catch a flight, and he hooked us up with a reasonably priced insurance. This place is great and knowledgeable about what they sell. Nate was awesome. Definitely 5 stars.
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October 2023 by Meg E Zach
Called in to have an estimate on wind damage and repair to our Jayco 5th wheel camper. First question was did we buy it from them. We bought it used privately, so no. They replied that they were too busy with campers that were bought from them so couldn't do ours. They could have possibly gained a new customer if they would have taken care of us. We own both a camper and pontoon so definitely won't be going to them for any trades!
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September 2023 by B
Poor customer service, they try charging 20k more for a used boat then it was brand new . When you question them on it they all ignore you. I Wouldnt waste your time at this place like i did !
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September 2023 by husker power
Couldn't ask for better sales and service!!
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September 2023 by Heather Casella
Nate in Fargo was super helpful and went out of his way to help us find the perfect camper! We would definitely work with McLaughlin's again! When we see the McLaughlin sticker on our camper, we have nothing but positive feelings!
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August 2023 by Cindy Schwartz
I was nervous about dealing with a business in another state. However, Nate was awesome. He went above and beyond to help me, to get me all info I needed; he took videos of boat and helped me get into a beautiful pontoon boat at a great price. He helped in details about delivery to my home. He was prompt, thorough and professional. I recommend McLaughlins without hesitation.
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August 2023 by Randy Andren
My wife and I were a little hesitant to deal with McGlaughlin's due to some negative reviews we had read. However, our experience with McGlaughlin's in Fargo was nothing but positive. Right from the get go we were taken care of. We dropped by on a whim on a Saturday and Nate made sure that we knew we would be assisted as soon as possible as they were short staffed. We were able to look at the pontoon we were interested in at our leisure. Nate came out and checked on us and answered our questions as soon as we was done with his prior customers. We went inside and worked on the credit app and discussed money down. Another gentleman stopped us and made sure we were being taken care of due to them only having 3 staff on for the day. We heard back from Tara on the following Monday letting us know our financing options on the pontoon we wanted. She let us know that our deposit was refundable til the next day if we wanted to look at it again-which we took advantage of. When we were comfortable with our decision she got it all over to service to get it cleaned up and ready. I got a call from the service department that afternoon letting me know that it was scheduled to get cleaned up and ready for customer show. The day we were supposed to pick it up I received a call that the mechanic decided to start it up again to make sure everything was still running smoothly, at this time they discovered an issue with the trim pump and had the parts ordered before they even called me. they put up with my numerous questions and made sure I was taken care of the entire process. From sales to service our experience was nothing but positive from Nate, Tara and Service Advisor Rachel! We are super happy with our pontoon and trailer purchase and highly Recommend Nate- he is a low pressure salesman which is what we prefer, he let us know he was around for any questions and let us do our thing!
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August 2023 by chanz
Purchased a 400.00$ power converter and was told it was compatible with my camper. Hired an electrician, only to tell me it's not compatible. We never hooked it up or used it at all. Tried to return it but they won't accept the return. Was never told they don't do returns on electrical items.
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August 2023 by Danielle K.
I would give them 0 stars if possible. Terrible customer support. Purchased a brand new travel travel trailer. There were some issues with the camper. We brought it in for them to fix. They claim to have fixed the issue, but issues were not resolved. They 'complete' the fixes and forget to let you know it is available for pickup. When you discover the issue is not resolved, ypu bring it back for them to fix, and they keep it for another 2 months. Personally, we have had a primary system not functional for the past 2 years and when asking for a replacement system, they get angry and hang up on you. Highly suggest you avoid this retailer when purchasing your next camper.
