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March 2024 by Zoe B.
To be completely honest the girls working have awful attitudes right away when customers walk in. I came in to look around and was not greeted with a smile a judgmental and dirty look. When I asked one of the ladies a question I was given attitude and disrespect. They are awful to paying customers and from what I've heard employees as well. I will not be coming back. Although the clothes are great quality, I can find the same items for more reasonable prices in boutiques with employees ready to help me find what I'm looking for.
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October 2023 by Kacie Baumler
I am remarkably disappointed in the service that I have received.I ordered 3 bodysuit tank tops online 2 smalls and 1 large. When I received them in the mail 2 of them had massive deodorant stains and 1 was the wrong size. I called to have this rectified and was told to come into the Fargo store to have it fixed. At the store they said that I would have to order new items through them as they did not have them in the store. I did so, and then when I received the new items in the mail I found out that the girl who helped me had failed to order one of the items. She then told me that I could come back to the Fargo store and pick it up, but they actually did not have the right size available so I would have to take the incorrect size. I paid for this over the phone and then went to the Fargo store. At the store the girl could not find the receipt and attempted to have me pay for it again. This was an absolute mess and was way more effort than it was worth. I made it known that this was a very over complicated experience, but no effort was made by the store to improve my experience.I was helped by several different people— Kate from the Fargo store was exceptionally helpful, but besides her I felt like I was just being pawned off on other people.
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October 2023 by K
Great selection of clothing but horrible customer service. After just discovering this store I purchased a bunch of outfits in store and then more online. I was sent the incorrect size and when I brought to the store to return they said I'd have to pay shipping to have the correct size sent to me since they didn't have it at the store. I shouldn't have to pay extra shipping for their mistake. They never replied to my email regarding this issue either.Employees also show up to work in ratty sweatshirts and leggings which is inappropriate for any job. If I wasn't past my return window I would have brought all my recent purchases back after my experience.
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October 2023 by Amanda Miller
In love with this store, and had the most amazing first time shopping experience. Each employee was so welcoming and accommodating. Asked for my name and never forgot it. I would shop here over and over again!
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May 2023 by Jim Erickson
My experience with Leela & Lavender can be defined in a single word - frictionless.Thank you for being so easy to do business with!
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July 2022 by Janelle F.
Love the selection of high quality, fun fashion for every event I have going on in my life! So easy to shop online too... the website is super easy to use. Team is so friendly and fun too! Highly recommend
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May 2022 by Aaron Bradshaw
Ordered some pants for my girlfriend online. There was mixup on the address and I contacted them before it was shipped. They said they couldn’t help after the order had been sent in. They told me I had to contact the post office. It went to the wrong address and we never got our order. Not a single thing was offered after I inquired. Our one time in the store not a single employee acknowledged us. -1 in customer service.
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May 2022 by Marcella Foss
I went in looking for a dress or jumpsuit for my graduation ceremony. Previously before coming into Leela I went to many other stores in Fargo to look for an outfit. My last stop was Leela. One of the gals working got me a fitting room and after they did I was in the fitting room for around 30 to 45 minutes because I had many dresses to try on and not one time did someone come to check up on me. My mom was the one running around the store grabbing things for me and different sizes. If I could rate the customer service a 0 I would. Before I went to Leela I went to The Nines in Fargo and what a difference in customer service! The Nines has excellent customer service, very kind and helpful. With that being said I have had a good experience at the Leela Detroit Lakes location. In DL the customer service is 5 stars they are always so welcoming and kind and helpful but I can not say the same about the Fargo location.
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March 2022 by Nikki Black
Love the service and attention to detail that each of their employees carry. They always stay trendy with the clothing and accessories as well!!
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January 2022 by lisa burth
This place delivers a great boutique shopping experience. The sales person provided excellent, instinctive service which is a rarity these days. In addition to great service, the store is clean and well organized while their offerings are greatly varied in style. One would be able to find anything from comfy-casual to evening out downtown.
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December 2021 by Lauren Starling
leela & lavender has stylish, trendy pieces with inventory that's always fresh; and with multiple locations to shop at, so no matter what side of the metro you're on, they got you covered!
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September 2021 by Lacey Planteen
Friendly, helpful staff; great selection of clothing styles; if my size is not available at the Fargo location, staff always searches inventory at other locations to see if merchandise is available.
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March 2021 by Kelsey Knodel
Love this store!!! The people working there are so friendly and helpful. They helped me find the perfect pair of jeans. They usually have sales or promotions and adorably cute styles and variety. If they don't carry something in store they usually ship it to you from another store. I would highly recommend stopping in to shop!
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February 2021 by Amanda Voss
Everyone at Leela is SO fantastic! Always have a great experience and their private shopping nights are absolutely the best for friends and co-workers to catch up!Their fashionistas will help you put outfits together and always have you leaving looking and feeling better than you came in ;)
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December 2020 by Lindsey Schreiner
Very quaint little store with a variety of clothing options! Loved supporting them on small business Saturday!
