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January 2023 by Google user
1st issue is there is no phone number to communicate with anyone. 1nd issue is that we sent in a 45 day old 3D WOX printer to have the LCD screen repaired as it was not displaying properly. Once we got the printer back, whoever had taken it apart broke many of the retaining clips for the side panels, put it back together misaligned, and the front door no longer shuts properly. GARBAGE Work.
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December 2022 by Preston Goldhorn
It’s unfortunate that I even have to give them one star. One of the most unprofessional places that I have ever worked with. Their technicians were snarky and condescending in their response, they tried to blame me for setting up the printer incorrectly when it came from the factory the way it did, they moved my BLTouch sensor to an incorrect location (which caused further failed prints) ignored multiple inquiries into why the sensor was moved and if it was placed correctly, and then remained adamant that they were correct even when proven wrong. Don’t waste your money with this joke of an establishment, unless of course you want to pay someone to else to fix their “fix”.
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October 2022 by STEAM IInc. LLC
1st issue is there is no phone number to communicate with anyone. 1nd issue is that we sent in a 45 day old 3D WOX printer to have the LCD screen repaired as it was not displaying properly. Once we got the printer back, whoever had taken it apart broke many of the retaining clips for the side panels, put it back together misaligned, and the front door no longer shuts properly. GARBAGE Work.
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October 2022 by Scott Beebe
1st issue is there is no phone number to communicate with anyone. 1nd issue is that we sent in a 45 day old 3D WOX printer to have the LCD screen repaired as it was not displaying properly. Once we got the printer back, whoever had taken it apart broke many of the retaining clips for the side panels, put it back together misaligned, and the front door no longer shuts properly. GARBAGE Work.
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July 2022 by Alexandra Vatis
I was really anticipating getting my 3D printer repaired with this company only for it to return to me and still continue to malfunction. I'm not sure what happened with my order and why the issue wasn't resolved but I am pretty disappointed.
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April 2022 by Austin Keating
They're 3 for 3 for me. Absolutely no complaints, they know Prusas and Enders well
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April 2021 by Rick Bullotta
Their support and responsiveness was pretty much non-existent on an issue I had with my Sindoh 3DWOX 1X. I eventually resolved it with Sindoh and had to do the entire repair myself, since Fargo did not respond. Although it was frustrating to deal directly with Sindoh support due to time zone challenges, they stuck with the issue and sent me the parts I needed.
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April 2021 by Wilson Laury
Knowledgeable team has experience with A LOT of different 3D printers. Faster and more cost effective than spending my own time trying to get the 3D printer back up and running.
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April 2021 by AJ Bafetti
Very good with fixing a 32 bit board on an ender 3 pro with a BL touch sensor.
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February 2021 by Matt Svoboda
Told them what modifications I had made to my printer, and what problems I was having. They said they would be able to fix it, and asked me to ship it to their offices. I inquired about dropping it off instead. They emailed me back and said that they weren't going to work on my printer, because of the modifications I had made. The mods I have made are the most extremely basic modifications that are present on nearly every printer. I wanted a simple tune, and they weren't able to do that. I'm now spending my precious 1 hour of free time I have after work, to do the work myself. Not happy about a repair shop that refuses to perform basic tune and repair services for paying customers.
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February 2021 by Michael Wood
Sent additional email yesterday.I recieved the replacement screws and tried putting the print head back together. The screws seem to be too big in diameter. The nut sent also does not fit on the screws.I really need to get back up and running.Please respond back to email. I can improve score once issue is dmfully resolved.Update 1/4/2021Got word back from Fargo that correct missing parts were sent out.Hoping to be able to get up and running soon.
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June 2020 by Aric Hermann
I sent in my printer over 3 months ago and still have not been given any information on what it will be fixed and returned. I've sent multiple emails and get no response. Business does not have a phone number to call and communicate this issue. DO NOT PATRONIZE THIS BUSINESS. It is a scam!
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February 2020 by David Ehlers
Great staff and service. Very easy to work with and replied right away. My Prusa MK3 worked great when I got it back.
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February 2020 by Joanne Knows
Do to UPS loosing my daughter’s printer and the company still contacting me to clean up what mishaps of ups not doing their job makes me appreciate small businesses like this 3printer company. Thanks John for reaching out to me. I truly appreciate it
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February 2020 by Todd Atchison
The stepper motor for the x axis on my CR-10 made a horrid grinding noise and wouldn't move properly at all. The techs at Fargo 3D Printer Repair figured it out and had my printer back up and running in a short time.
