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December 2023 by Gerald Clifford Brewster
I asked for ground floor, and was told that wasn't available, so the clerk put me as far away from the elevator as humanly possible. I wasn't offered a wheel spin, and the morning clerk looked at me dumbfounded and said they have to do that at check-in. Okie Dokie then, next time in town I'll stay at a different chain.
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November 2023 by Lisa Meyer
Anna at the front desk is absolutely amazing! Confronting with an emergency she has been and continues to be so accommodating in so many ways. I can’t thank you enough.
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November 2023 by Parker Holder
We stayed for 2 nights. The room was decently clean (except the pullout couch), comfy beds, and nice bathroom. The pullout couch had stains and smelled bad. Decent breakfast for the price. Staff was nice but nothing over the top. I would stay here again for the price.
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November 2023 by Brian Princer
I was generally pleased with the Comfort Suites. It was reasonably close to the Fargodome where I was attending an NDSU football game. I liked my room and it had a couch where I watched still more football. I also liked that was close to a lot of things where I could have food delivered. The front desk was excellent and helped me out of a real jam.
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October 2023 by Anne Diaz
Good, clean hotel with complimentary hot breakfast! Check in was fast and the agent was nice. Had some issues with our reservation but Amber went above and beyond to fix it. Thanks Amber, you're an angel! The bed was comfy, the pillows were good. The room in general was clean. I love that the room we're in had a shower instead of a tub. The room and the washroom were spacious. No concerns or issues with our stay!
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October 2023 by Todd Lyvers
How Choice brand allows this "Comfort motel" to retain its association with it's corporation is beyond me! The only reason I stayed here was because the other hotels in the area ( even those that are literally in the same parking area) were booked solid. The reviews of the interior and the management attitude were enough to keep me away, but I was stuck. Being a Platinum level member, I do utilize the Choice brand frequently! The trashy appearance of the dining area and " business" center furniture as you enter the lobby speaks volumes about not only the owners, but also the management! The overall worn out and dirty presentation of the facility shouldn't be tolerated! I usually take reviews with a grain of salt allowing for tired travelers and personalities, but this location deserves the low ratings! Pictures attached show the sad state of this building! Caulking over black mold, just disgusting stains and worn out furniture I'd be scared to sit on.The copy paste response that seems to be repeated indicates a lack of concern on both the manager's ability or desire to change the state of things or the blatant disregard of this Information by the owner as well. Corporate would have every right to revoke your use of their brand! I'd be embarrassed to put my name on such a place!Noteworthy details: Good luck finding any!
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October 2023 by lorie b
Comfort Inn & Suites can do better than this. there was mold all over the shower floor and a previously used coffee pod in the coffee maker when I went to make coffee in the morning. Also, the remote control for the TV appeared to have a low battery or be otherwise faulty because it would only work if it was held about a foot away from the tv. On a positive note however the bed was very comfortable and the rest of the room appeared to be clean.
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September 2023 by Baron Dave
The manager was extremely rude and violent on the phone with me. She wouldn't let me talk. She asked me to come and remove my stuff from her hotel. She got angry because I wanted to know why my price went up from what it was the previous night. I have never experienced such a horrible person, especially at a hotel. This happened at the Comfort Suits Medical Center in Fargo, ND. I wonder what training or education she has. Very horrible!!
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September 2023 by Alex Siemens
Staff are friendly and very willing to help. If something in your room isn’t up to snuff, talk to front desk and/or email the GM. They’ll get it resolved.We were very comfortable in our room, my family loved the pool.
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September 2023 by Vinayak S
Tessa and Anna were exceptionally helpful. I was visiting the Dakotas from Orlando a month ago and I had a fabulous experience in both states. Comfort Suites has never disappointed me. I unreservedly enjoyed the breakfast, the rewards, our conversations, the room and the city of Fargo. Hope to be back in a few years. The staff is very courteous and helpful.
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September 2023 by Jenifer Rambur
The only thing good about this hotel is the location. Of the two rooms there was dirt (wood chips and other dirt) between the mattress and box spring, the place where bed bugs love to hide (although according to the manager you should never check there, but google it, you 100% should), and the other mattress had a giant stain on it. Also, was told they only have to clean under the mattress once a year, which will be in October of 2023 for those looking to stay soon. Took my keys down to the front desk and asked for a refund but since manager was not on duty I was told that I would get a call back. No call back was done and upon me calling the manager was rude, unprofessional and laughed at me multiple time and actually told me that I vandalized a smoke detector and was charging me an additional $250 (lies!!), I still have no clue where they were even located in the room. The manager claims that we were the only ones to access to room but how can that be proven when their staff had my keys once I left the room. I'm an honest person and if I break something I will 100% pay for it. The manager proceeded to laugh at me over the phone and told me to go ahead and call the corporate office because it's her decision at the hotel anyway. She was right and corporate won't do anything about it so I will never stay at another Choice Hotel. I'm accused and charged for not only dirty beds but terrible things I didn't/would never do, and unprofessional, rude manager can do whatever she wants, and the customer has to pay for it because corporate can do nothing about it. TERRIBLE!!!! STAY AWAY!!!!!
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September 2023 by Stella Shinnar
We stayed at this hotel recently and I'm quite puzzled by its positive reviews. The place is stuck in the past with a brownish color scheme that's far from appealing. The lobby chairs are worn out and even chipped. It's as if the walls are made of paper, you can hear every cough and toilet flush from nearby rooms. The noise from the hallway and the road is constant and disruptive. Our first room was a disaster - mold in the shower, leaky tap, non-functional AC, and TV channels with no signal. After complaining, we were moved to a larger room, but it wasn't much better. Hair in the bathtub and on the sheets greeted us, along with a massive crack near the bathtub. To make matters worse, some TV channels still had no signal.It's worth mentioning that the pictures displayed on different websites are incredibly misleading. The rooms portrayed online appear far more appealing and modern than their actual state. The stark contrast between the website images and the reality of the rooms was quite disappointing and added to the overall sense of dissatisfaction during our stay.Definitely not a pleasant experience.
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April 2023 by Kelly D.
Thanks for a great weekend and for refunding my no show when I mistakenly reserved an extra night!! Friendly staff, good breakfast and spacious rooms!!
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February 2023 by AnMarie M.
Worst Stay Ever~Charged me for an animal I didn't have with me, than accused me of lying the front desk supervisor had to check my room, than lied that they refunded the $250 pet deposit and than Manager when I called 2 days after check out bc there was no credit back until I literally got upset~Double Charged me for the room and almost 10 days later I'm still fighting them bc one of the double charges one is still pending and putting the blame on someone else.~Had to call Front Desk 3 times bc the room above me there kids wouldnt stay quiet, jumping on the floor sounded like a freight train this went on till after midnight even when they asked them to quiet down.
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July 2022 by C R.
The staff that checked me in was nice. The breakfast selection was good. It was nice to have grab and go options. It's in a good location. The lobby facility was nice. The bed and pillows were comfortable. The facility itself needed some attention. Some of the marketplace food items were expired. One of the elevators was out of service. The hallway carpet needed cleaning. The room a/c was very loud (and the bed was right next to the unit). The faucet was leaky. I found a peanut between the nightstand and bed. I've come to expect better from Comfort Inn. This wasn't quite as bad as the Quality Inn (another Choice hotel but definitely lower tier as compared to Comfort). All of these things are easily fixable with basic maintenance and care.
