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June 2024 by chris heiser
We had purchased our bed 12 years ago from here and it was showing some wear. We stopped in and talked with Jacob Ward and he helped us upgrade our current bed to the next step up. With them giving us credit for our old one we couldn’t say no to moving forward.We had a scheduling hiccup for the pickup but Jacob took care of us and made it work.Once the drivers (who were amazing) delivered and placed the bed we were blown away by how good the new bed felt.Jacob definitely made this experience great and when we need another bed we will be contacting him to guide us through the process again.All around 5 stars going to Jacob, the delivery drivers and the quality of service. Finally the product speaks for itself and would highly recommend!
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June 2024 by Don’t Use
Recommend visiting if you need a bed. Matthew was knowledgeable, friendly, and made sure we got the best mattress for us. We worked with Matthew but also noticed other staff were friendly and helpful as well.
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June 2024 by Don'tUse YourRealName
I had a great, no pressure experience with Matthew H. He helped guide us to the best mattress for my husband and myself. I'm a restless side sleeper, and my husband sweats. We were prepared to spend a lot, but Matthew showed us solutions that saved us money. Plus knowing that the company offers future custom adjustment without buying a brand new mattress gives great peace of mind.
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May 2024 by Calyn Kenyon
I purchased a bed 12 years ago from a family friend working there and was told that ALL of my purchase was covered under 20 years of warranty. We've had it fixed twice in the past and now that there has been ownership/management change since then they are now telling me my box springs aren't covered and that the quilt around the top of the mattress is not covered! They wanted to charge us $400 for a new quilt put on and want us to buy new box springs. Absolutely ridiculous! You purchase a $2,500 bed thinking you are getting warranty and they tell you that the warranty is objective. No where on my warranty card or receipt does it say the 20 years of warranty only covers the foam on the inside of the bed! I will NEVER waste my money at this establishment again! We had the WORST customer service experience with them!
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May 2024 by Mary M
We purchased a bed from Beds By Design. The service that we received in the showroom from Wyatt and Joaquin was wonderful! They were very personable and knowledgeable about their products. They answered all of my and my husband’s questions. When the bed was delivered, JJ and D’Andre were so friendly and helpful! They demonstrated the remote for the base of the bed and did a wonderful job setting it up. It was great working with all of them! I would definitely recommend Beds By Design.
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March 2024 by Lynae Envik
Wyatt was great helping us find the perfect bed! He understood exactly what we were looking for and what we needed in a bed that supported my husband and my needs. Him and his staff members were very knowledgeable in bed design.
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March 2024 by Steph Johnsen
The people here are super knowledgeable! I love that the merchandise is a lifelong product! My husband is a side sleeper with broad shoulders and the customizable nature will be so helpful for him! The travel pillows are perfect for those that need a pillow between the knees. I'm excited to use mine. We will probably buy our next mattress from here as they scale and are upgradeable as well. The beanbags are also on our wishlist! They are so squishy, my 3 year old had fun running into them.
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March 2024 by Aj Hampson
Beds by Design is a team of courteous professionals. They always strive to deliver in a high-quality and timely fashion and have done so every time we work with them. From choosing at the store to pick up and delivery we have experienced a flawless flow of people who like their job and it shows.
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February 2024 by DBS Chosen
Kenneth was very helpful
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February 2024 by Kalysta Gettler
Very efficient when it comes to helping out their customers!!! 10/10 would recommend.
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February 2024 by Cullen B.
The business model here is fantastic! They go above and beyond what an average retail store does. I like the idea of being able to maintain my bed. The staff there weren't pushy when I disclosed my budget either. The turn around time to get my purchase was only 5 or 6 days for me which was awesome. If you like an investing your money, it's worth going in and checking it out.
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January 2024 by Tim Hoye
Friendly service, very knowledgeable people. Purchasing our new bed here. Highly recommend
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January 2024 by Ian Callous
Wyatt and the crew are great!! We’ve purchased many beds in the past and will continue to purchase in the future. Thank you for the top notch service and attention to detail. Thanks again.Ian C.
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January 2024 by Jenna G.
Fantastic beds! Best customer service in Fargo/Moorhead when it comes to mattresses. They helped find a mattress that allows me to sleep on my side and back without hurting my spine like my old one did, and even let me add more foam into it to tweak it a bit so it was softer than the original "recipe" to the mattress. they also have really nice pillows that you can get fluffed up for free. ask for wyatt he will help find you a comfy mattress regardless of your budget.
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December 2023 by Erin And Jerry W.
amazing customer service and the beds are so comfortable. I cannot wait until my bed is delivered.
