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February 2024 by Katelyn Armstrong
Went in for an IDP, no appointment necessary, brought in a filled out application. Had my photos taken for $12, and was in and out in less than 30 min. Lori was excellent in her customer service skills as well as her knowledge of where I was going which was greatly appreciated and made me look forward to my trip!
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January 2024 by Joe Lorenz
Good road side service.
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January 2024 by Nicklaus S.
Been waiting a solid 2 days for a simple jump start with not one person reaching out or being assigned to help. Worst AAA branch I've ever tried to get help from, don't bother calling them even if you're a member
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October 2023 by kaditFFXI
We moved states. Transferring our policy was easy. Questions took awhile, but I appreciated how thorough our agent was.
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July 2023 by Helen Cavendish
Great customer service!! The ladies were very helpful and nice!! Got lots of foldable maps and an atlas. Too bad it's the only one in the whole state of North Dakota!
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July 2023 by Michael Wanzek
Horrible about answering call, and returning calls.
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June 2023 by Tom R.
AAA - Hole Our family has been AAA auto club members as far back as I can remember and even before I was born some 70 years ago. A few months ago I received a letter from the President of the AAA ,!I remember thinking oh what's this? Maybe the president of AAA is thanking me for my loyalty to the AAA and continuing to be a AAA member all my life! Perhaps I would receive a special loyalty card for all my years of loyalty to them?,NOPE! Instead...It's a " goodbye Charlie letter." We've audited your account and determined that your usage of towing was an inappropriate amount of towing usage." My son and I both are on the account and we have 2 vehicles, 1 vehicles each. His car and my truck. His letter gave no options to fix the matter, just sorry Charlie, you are banned from our Auto Club. We are entitled 4-Tows per year and that's the exact amount of tows We used.I wrote a letter back to their big man and President ( AAA-Hole ) He didn't have the decency to answer my letter and questions ! Just ignored me. Every time you enter your information on their app, Name, vehicle license plate number, location, etc. AAA refers to that as a request for a tow. You are requesting a tow, within a few minutes they respond on your app and let you know most of the time, your request has been approved! I have had times when they apologized and say that they don't have any tow trucks in the area to send out for you. I've had to call friends instead. We have had quite a few Blizzards here in North Dakota. Once, I was stuck on the Interstate in a drift. Their driver called me back, He was calling from my town about 5 miles away from where I was stuck in a huge drift, I told the driver that if He'd come out for me and hook his winch to my back bumper and pull me back about six feet, I'd have contact to the road and I would be able to drive my truck home. His response was: " Nope, I'm not going outdoors it's too cold and they expect another blizzard tonight." Yeah I know, I'm sitting here stuck in my truck and it's extremely cold, I need your help, that is your job!" "Sorry, I'm not going out in this weather." He hung up on me! Thanks so much AAA- Hole
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May 2023 by FABIAN OROZCO
Very good service ?
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May 2023 by Weewee Dior
Terrible. They take over 4 hours to get to you. I needed a simple tire change!
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May 2023 by DanielVanSteenwyk
Kula was fantastic! We handled everything I needed in a short amount of time.
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April 2023 by Lisa Biel
Malinda helped us book a cruise to Alaska! She was very informative & helpful!
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January 2023 by Judy Normann
Soon going on 6 hours waiting for the tow truck and still no ETA. I called them and AAA. Unacceptable!
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August 2022 by Mark Thompson
Needed help starting vehicle and help showed up in a few minutes and got me going
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March 2022 by Vicky Hubbard
Very helpful. Got roadside assistance Brad was great
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November 2021 by Myron Chomitzky
Just received word that after 13 years they are not going to renew my policy. No explanation.
