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November 2023 by Heidi Jaeger
Passing through town, on a Saturday no less, pulling a 5th wheel and we had an error for the DEF system pop up. They luckily had the part needed and squeezed us in so we could continue on the road with our camper. SO, SO Grateful!!! Thank you to Anthony and the diesel tech (didn’t catch his name) working Thanksgiving weekend!
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November 2023 by Tiss Johnson
Our salesman was super. Took very good care of is. The management went above and beyond to help us find the vehicle we were looking for. Will shop there again.
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November 2023 by Robert Fuhrman
This was our second car purchase with Sax. There was no pressure from sales staff or the financing person. We always wish the experience could go faster (really, three hours may not seem like much to the seller but we only have so many free hours) but all-in-all, we're not complaining. We were also well pleased with Sax's trade-in offer.
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November 2023 by Ann
I was looking for a newer vehicle. Most of the used cars were high priced with high miles. Right when I walked in, the sales guy was rude. Not friendly...He kept talking to other guys standing around and didn't seem interested. He had no idea which vehicle I was talking about while he was looking it up on his computer. He made us go outside and show him which one. Terrible customer service! Would I buy a vehicle here? nope!
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September 2023 by Lynette Quick
Very painLESS purchase experience. Very professional and helpful. Thank you
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September 2023 by M Hlib
Edit: I called them to check the job they did earlier. They were supposed to have fixed a coolant leak as well. My coolant tank was empty today. It was full a few weeks ago and I barely drive this car. They couldn’t get me in until October, apparently. I paid you to complete a service. They either lied about doing the service or they did it poorly and despite their reply to this comment telling me to reach out to them the best they can do is into October? How is that rectifying the problem?First, I made an appointment in June to have diagnostics run to find out why my mileage was so bad suddenly. I used their online scheduler and made an appointment a week out and then they emailed me with an appointment 1 month from that day. I called them and asked if it was a mistake and the woman on the phone said those appointments aren’t guaranteed. So then what’s the point of the scheduler?Second, after I finally get my car in they tell me that my brakes are sticking. Or there’s something that’s slightly applying the brakes while I drive and that’s why my mileage was bad. They also checked a coolant leak I was worried about. They said they found the leak and the tube needed replacing. They said this matter-of-factly. They listed other things I could do and since it was a dealership with supposed certified mechanics I felt I could trust their judgement. Well, $2k+ later my car is done. I wfh so it wasn’t until today when I had to drive to Minneapolis that I noticed that my gas mileage is STILL as horrible as ever. What did they actually fix? I’ve never had confidence in mechanics to not cheat you out of money, especially as a woman, and now I’ve learned that certified dealerships are no different than any small self-owned business.I’m disappointed and now I’m out of $2k. Chances are I could ask them to look at their previous job but they’ll either schedule me for a month out like last time or they’ll refuse to redo the job free of charge to fix what they told me had fixed the first time. You can’t really win. ??♀️
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September 2023 by Emily Gran
Friendly staff and they treat you with respect and dignity. They don't push any unnecessary things on you. The customer lounge is comfortable and clean, I look forward to getting my oil changed.
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July 2023 by Dickinson North Dakota
Your shuttle driver really needs to not tailgate people. He was on my rear end the entire time going from the north part of town to Villard. Not once could I see his headlights in my rear view mirror. Back off!
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July 2023 by abnavnmaj
I needed a Diesel oil change desperately and only had a three day window to get it done. Carrie(sp) was completely understanding and afforded me special attention and made sure my vehicle was scheduled and serviced in a timely manner. Her precise attention to detail made me feel like a valued customer. THANK YOU
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July 2023 by Bill
Great service from start to finish. Friendly and courteous, took advantage of their shuttle service. Wonderful folks to work with, I will definitely be back.
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July 2023 by Naomi F (Omi)
Excellent service and selection! We have purchased 4 vehicles from them over the years and the customer service is absolutely top notch. They always worked with us on price and financing as well as reached out to us anytime a vehicle came in that they thought fit our specific needs and price range. You can’t go wrong purchasing from Dickinson Sax. I have literally zero negative things to say about this location and the wonderful staff that works there.
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July 2023 by Julie Fritz
Really pleased with the service received from Sax when fixing my vehicle. Cost was well within reason and I really like talking with Les, he seems to actually listen when I describe issues with the car. Only negative is the online appointment scheduler does not work! It is super annoying to schedule service, receive email and text confirmations, then rescheduling when they call back.
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July 2023 by Jesse Taylor
The gal behind the counter at your service and lube desk is second to none. She really seems to care. My wife and I felt taken care of, she went out of her way to accommodate the situation we were in.
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July 2023 by Sophia
Fair trade in valueGreat pricesJosh and Aaron were wonderful to work with.All in All got an amazing deal on a great truck
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July 2023 by Lauren Langhus
We have had warranty work done. The first time a part was needed to be ordered, understandable. Our seat settings were deleted and wouldn't stay. They fixed that the second time. Now we have a chunk taken out of our wooden dash, they have it ordered and we now have a new issue of the foot pedals not lowering. So because of this we have to make a third trip. Losing another day of work and are not happy having new issues arise when the initial problem is fixed. This is our one family vehicle and safety is a priority. We called to inform of the new issues and haven't heard back. Now we have to wait and hopefully have this fixed before my wife has our baby. Between doctor trips and working, this is a headache that's shouldn't have happened. Compensation for time/travel would be greatly appreciated.
