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October 2023 by Shark T
The other day my neighbor gave me my $150+ valued package that was delivered to their house instead of mine. I’m glad I have honest neighbors otherwise that would have been a tremendous loss. I wish I could say this was a one time occurrence but now that I’ve lived here for 3 years, I can confidently say this has been an ongoing issue with the carrier since I’ve moved here. I often get my neighbors packages, my mail lost, packages sent to the wrong homes and incorrect update statuses due to late deliveries. Do yourself a favor, get a PO Box
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January 2023 by Halie Goicochea
Even though USPS has its issues in general, the Burlington post office has been great. The guy who works in the office has always been incredibly helpful. Including helping me get new locks on my mailbox because I lost the keys. He’s personally delivered packages to my house before that were stuck at the office/scanned wrong and I saw him deliver to my neighbors too. When we stopped getting mail for a week, I found out our driver had quit so they were struggling to find someone to deliver things. I think someone took over from Minot at least for a bit. And all mail and packages started arriving as usual again. Everyone I’ve ever dealt with at this post office have been so kind. It’s leaps and bounds above what I’ve experienced in other post offices.
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December 2022 by Josiah Woodland
Packages always delivered on time, following up any missed delivery is easy, wish they were open for longer each day, scheduling around it is hard
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July 2022 by Sarah R.
Going on 3 years living in the area. They keep losing my packages...
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May 2022 by Beverley A Bello
I’m so sorry for the previous reviews. I gave them a star 1, because I had too. I’m an “EXTREMELY” patient person. We as humans, are not perfect. However, I’ve been living in Burlington going on (3) three years. I “DIDO” all of the previous comments. I Love Love living in Burlington. I’ve been in every state except (4) four. “WOREST”, for the post office service is an “understatement”. I have a start-up business, and I’m getting a PO Box in Minot on April 25, 2022. This is my first time getting mail delivered at home. I’ve All Ways had a PO Box.
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February 2022 by amanda christophersen
Worst postal service in North Dakota I've lived here for 4 months and still having issues getting my mail no matter how many times I go to post office and try to fix it
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July 2021 by M B
Worst service I've ever experienced!!! Putting oversized packages into mailbox and ripp them completely open. Getting mail from neighbors that don't even live on the same street. I also get notifications that packages where not deliverable although the mailbox and the house are easy accessible. Going physically to the post office to inform them about the problems didn't help.
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June 2021 by John Stautz
This has to be the worst postal service I have ever experienced. I’ve lived here for 5 years now and have been disappointed consistently. The carrier we have consistently jams oversized packages into our mail box, delivers mail to wrong addresses, has literally lost packages several times with no explanation, and today finally broke me with a “front door inaccessible” for a medication delivery. We have a clear and accessible drive way and a clear and open front deck.I’ve been into the post office several times to address the issues listed above - being met with minimal customer service there as well. Calling their phone number to complain gets you transferred to the national post office who informs you there is nothing they can do - and they suggest going in person. If I could give less than one star - I surely would.
