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January 2024
Justin (ASSistant General Manager) was very rude and unprofessional when I was trying to get an auto-pay charge refunded. When I paid the rental charge for the unit, I declined auto-pay withdrawal, and whomever helped wasn't thorough enough to accomplish this task. Justin hung up on me, and I did not get my issue resolved
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November 2023
They have stolen money from me and I still haven't heard back from them, they still haven't fully checked in the trailer that I rented and corporate won't do anything about it.
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September 2023
reserved truck for 3 days on the phone for in town use went to pick it up and was told I could only rent it for 24h because it's peak season walk out and went penske no problem what so ever. Just don't use U-haul use there competition