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January 2024 by Andrew Herrud
The do walk in nail clipping great service and great people
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January 2024 by Roy Kuil
Found what I was looking for after much searching. The dog food section was not passable with a cart, I could barely squeeze through. Very disorganized.
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December 2023 by Just Striving
Jessica was the absolute worse when it came to communication and clarification for grooming our dog. She shaved our dog's guard hairs off completely and took more than half of her undercoat. While our dog is now in shock due to the cold weather, we now have to absorb the cost of a jacket and vitamin supplements to ensure her coat grows back in as best as possible.I requested via phone with the in-store manager David to have the grooming department manager call us... unexpectedly. Jessica called and had very snide remarks to my wife about the situation.Filed a complaint at the corporate office and asked for the general manager of the stores location to call so we could discuss this more in depth as Jessica was "unavailable" when we came in, nor did she make any efforts to be available to apologize.Would ***NOT*** recommend this groomer without pictures for her to visually see the expectation(s).*Still haven't received a call from the GM either.Petco: Pets to the majority of owners see them as extensions of our families. Quite a bit more care is needed in situations like this rather than just offering a refund. Maybe in situations like, this losing a few dollars, a bad review, and a loyal customer is worth more than the extra mile in customer retention, trust & relationships.
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December 2023 by John Delamotte
I had an appointment today for my 13 yr old dog to get a bath and desheding. It has been scheduled for over a month. I got a call two hrs before the appointment saying it's against Petco's policy to provide these services to a dog that age.They never meet the dog and have no idea of his stress level. Everything was based on his age. We saw nothing on the website or app that dogs 13 yrs old are not acceptable.
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November 2023 by Penance Grace
Adopted a handicapped fish. Yes for real. I am very happy with him. He is blind he was free. His name is Charley can you see that's how he will be and that is just fine with me.
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November 2023 by Ian Larson
ABSOLUTELY no help from “jessica” she stood there as i asked for crickets and did absolutely nothing what a waste of time! and also it was black friday with a giant line and she was still just standing there doing ABSOLUTELY nothing never coming back
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October 2023 by Nikkie Silk
Love walking around looking for stuff for the cats. Checking out the other animals they have. Employees are always very helpful and nice. Pleasant experience every time I go.
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September 2023 by Gail Spilovoy
Service was helpful & guided me to the needed items.
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September 2023 by David Linscott
Not organized. Looks like a warehouse instead of a store. Had to search for help finding a product. Maybe it's just us. But with competitors so much nicer, cleaner and definitely more organized, even if o have to pay a little more for Petsmart or one of the small mom and pop shops I would rather do that then try and find my way around this store. Not sure about prices because they didn't have anything we needed.
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September 2023 by Scott Woodson
The staff was courteous and professional. The issue that I have is the quality of cut for each pup was far from what was expected and not a good value for the ridiculous amount of money spent.
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August 2023 by Cassandra Altringer
Good variety of items, wish the store was a bit bigger. Friendly service.
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July 2023 by Chris
We went to look at the fish and was sorely disappointed. They have a decent selection but they take no pride in the appearance of their tanks. Most, if not all of the aquariums are in real need of cleaning. The managers should take more pride in their store.
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July 2023 by Kaitlyn G.
best experience ever! the staff were so nice and helped me get everything for my snake and the cashier donald helped me save so much money!!!! great advice, great service, great products. 100/10
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July 2023 by Kaydee Wetzel
They asked me how I wanted Ozzy trimmed. Provide me with a sample of length. He looked great..
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June 2023 by K T
Donald is the best. He helped me with a tie out cable/ finding the best length for our needs. He was super friendly and very nice!
