-
September 2022 by Jordan Kannianen
The bill was much more than what I was quoted over the phone, and then they somehow jacked the volume setting up so high that the lowest level was still kind of loud. Before I could make time for an appointment to bring it back in to be adjusted it blew my speakers and amplifier out. Very unhappy is an understatement.
-
June 2022 by Fionn Livingston
Horrible experience dealing with these crooks. They completely overcharged and took advantage of me. I really regret dealing with them.
-
December 2021 by Toy Yates
Toyota camry Auto starter purchased and installed.1. I emailed them to ask if they had a compatible starter for my make and model, they gave me a price of $600, then $400, no details or features just trying to get a deposit and name on the list.2. I showed up to book the appointment because they did have the lowest price for starter and install. that went fine.3. Appointment was booked 10 days later. they called me the friday before to inform me the wire adapter had not arrived in the mail yet and pushed me back 3 days. Totally understandable and gave me plenty heads up. Thank you to that associate.4. I arrived early like instructed to a closed store at 9am. Was informed that it should take 3-4 hours. I called at 2:30pm( 5 hours later) with no word from them yet, the man said he would run back and check, then give me a call back. He did not call me back.its now 3:30 pm when I call back, they transfer me to the installer. he said that his computer texted me. I received no text or email or call. it was finished. I go to pick it up5. I arrive at store with one associate talking to a woman holding boxes showing me no acknowledgment. I walk back to an empty desk, wait 30 seconds then ask for help another associate comes out and then goes on to ramble about not memorizing all the jobs he had today and doesnt ask me for any information. I had to lead the conversation before he handed me someone else's keys. He then ask if i would like a copy of the receipt.He did not give me any kind of tutorial or how to instructions. I am very disappointed in the level of customer service i was shown for spending over $400.00 and I made it as easy as possible to make this sale and they gave me bare minimum, I cant speak for the auto start itself yet, but I was just chapped enough to leave this based on the service rendered thus far. Chapped enough to figure out how to install it myself next vehicle. Glad I know how to install my speakers based on the other reviews left here.Do Better!!!
-
August 2021 by Cody Scholz
Had just what I needed. Minot and Bismark worked together to insure great customer service!!!! Highly recommended
-
July 2021 by Will “PHRESCH PUREENTS” Smith
Mike is the reason I stayed as long as I did. Clarity. High end top quality equipment.
-
July 2021 by Kevin Livesayk
Best home audio video car audio video and security installation business in town hands down the best period
-
April 2021 by tony ebbole
Big shout out to the staff and installers at Pacific Sound and Video. From starting with Mike coming to my home to design my theatre to the pricing of everything I needed, he had it covered. Price was great! Today the installers came and Chad and his helper did a great job. Very professional. They cleaned up as good or better then when they got here. Communication to me on how to run my system was awesome. They hooked up my wii and PlayStation and Roku too. Thank you all for making this happen!
-
April 2021 by Sterling Silver
Wow I am really surprised I actually was going to get auto DVD player and all speakers at Best Buy and have them installed but I considered Pacific Sound and omg it was a really bad mistake. Save the long story and lets get to it. I had a DVD player installed and it did not play dvd, the tech made an educated decision to not connect the wires that allowed me to watch dvds; that is exactly what he told me. So when I called to have it fixed I had to make an appointment later the week and once I got there the tech told me he would charge me $75 to connect the wire to the car so I can watch movies. it should have been done the first time; I am not going to pay you more money to do the job which should have been done initially; so after explaining to desk clerk I will not pay a single dollar for anymore labor he agreed it should be free. I come back later the week and they get it correct. Well two days later I'm upgrading my reverse lights in my trunk where I realized my back right speaker was not even connected so I called to the office to let them know and I got a run around then I was told they would contact me to fix it. Well I was never contacted so I basically went online to find out how to do it myself; I should be getting some money back for my labor, I will never go to that place again. I actually went to them because I thought they perhaps would be more experienced than Best Buy; wow $700 bad experience
-
November 2020 by Kirt Pelster
Awesome people to deal with!!!
-
August 2020 by Chaz Hager
Kevin is super efficient and Shawn did an amazing job on the install. Thanks Pacific Sound for your help!
-
January 2020 by Angela Guerrero
I had an item installed in my car. Whilei waited I was impressed with the showroom and the service the other customers got. This is not a big jox store, but one that will hook you up with what you need, or just what you are looking for.
-
September 2019 by Laurie Wentz
Enjoyed working with Jamie and Mike! Both were very knowledgeable and helpful in getting us the right television and equipment. Also appreciate them getting everything installed so quickly!!
-
August 2019 by Trevor Hack
2004 GTO. Had a radio installed, they broke my factory radio removing it, scratched the trim around the radio, wired the radio wrong (it has no memory), and didnt hook up steering wheel controls, I returned same day obviously frustrated. Was told my car was old, so my next choice of words wasn't the best, but it was not uncalled for. Was then told to leave and that I wasn't welcomed back. Pathetic.
-
February 2019 by Steven Carey
Knowledgeable staff, extremely friendly and decent scheduling times
-
January 2019 by Jeremy Binger
Great Audio and sound. They did a pretty spiffy job on my Toyota a few years back. Really helpful staff. Down a star because they could have spent some time putting dynamat in or at least consulting me about it, always a rattle and that really makes me enjoy it less.
