-
March 2024 by Satrone Boyd
Very helpful and friendly service. Fought to get me the best interest rate!!
-
March 2024 by Ivan V.
Disappointing Experience at Eide Ford - Poor Repairs and Subpar Service I am deeply disappointed with the service I received at Eide Ford in Bismarck. After my 2010 Ford F150 experienced a rear axle break and lost a tire on the highway during winter last year, I entrusted Eide Ford with the repair. However, their negligence and shortcuts have left me with a significant issue. Instead of properly replacing the damaged part, they opted for a shortcut by using the wrong part, which has resulted in a persistent vibration in my braking system that was not present before. Upon closer inspection, I discovered that they had replaced the necessary part with a shiny gold bolt, clearly not the appropriate component required to dampen vibrations as needed. This experience highlights exactly why I prefer to handle my own mechanical repairs on my vehicles. Unfortunately, my decision to rely on Eide Ford has resulted in subpar workmanship and a frustrating outcome. Please see the attached pictures for reference. I strongly caution others against entrusting their vehicles to Eide Ford for repairs, as my experience has unfortunately been one of disappointment and dissatisfaction.
-
October 2023 by Richard B.
my name is richard beach owner of first taxi in dickinson i recently purchased a 2018 ford flex from eide ford of bismark after driving the vehicle home this.date 10/4/23 i must admit i purchased a go car i would like to thank first david little my.salesmen second the finance people at edie ford for thier effort and help.me getting the ford flex a hats to one and all at eide ford for a great job and for being profesional the entire process from start to finish signed owner first taxi richard beach. 5 star rateingl
-
May 2023 by M C.
Made offer with no reply. Tried to contact another sales gal. Again, no reply. Talked with a third sales guy no reply to my offer. No counter offers what-so-ever from these ppl. Worst experience ever. Not to mention they were trying to sell me a truck that had damage not listed on the car fax they repaired! When I inquired about it...they stopped messaging me. Scam place you've been warned...
-
August 2021 by Juan V.
I had help from Dakota - awesome dude and made ordering a vehicle so easy!! Love this place - sold my last car to them and then ordered a new one oh yeah!!
-
June 2021 by Ryan G.
You would think the day you receive your dream car from an out-of-town dealer would be an exciting day that you would want to share with family and friends. I couldn't find the car I wanted in my town but I found a listing on-line for a certified pre-owned Ford Explorer with everything I wanted. Unfortunately, after working with a very helpful and pleasant sales associate the car that arrived still had trash and medical waste from the previous owner. YES! MEDICAL WASTE! There was a used dental flossing tool on the passenger side floor.. Add to that the leaves (yes old leaves) and paper garbage in the back storage compartment. Dirt on the floors and on the seats. Exactly how all of us want our car to look! I will share pictures with you in another post as to warn unsuspecting buyers during this sales fiesta for dealers. Cars are sparse so they can sell them for whatever they want and skip on the quality service. Some of you may think, "Big Deal" vacuum out the garbage and move on, so they missed those details in the simplest task at the dealership. Here is WHY THIS IS A BIG DEAL! I have no faith in Eide Ford's preparation and inspection of my car's engine, electronics, brakes - all the things that can kill me, my wife, and my 10 month old son (the reason I bought this new Ford Explorer). EIDE Certified Pre-owned Vehicle: Yes, everyone can certify it is pre-owned because they get to see the garbage from the last owner and his medical waste that is still in the vehicle. Sure I can take it to a local Ford dealer and have the entire car inspected AGAIN (who knows if they even did it in the first place. They didn't clean it so how do I know they inspected the engine.) If a dealership can't even clean a car how can the public trust that they can carefully inspect an engine or your brakes. As long as they move product they make money. If I were the owner of Eide Ford I would be embarrassed that your employees shipped a car with MEDICAL WASTE, YARD WASTE, AND TRASH! If I were the manager I would be concerned what you are going to say to the BBB when I submit a complaint regarding your failure to even inspect my cars engine, brakes, electronics, etc. I'm sure you will say you did it. "We do it for all our certified pre-owned vehicles!" I agree, I am sure you do, just like you clean and detail all of them as well. OH WAIT - you didn't clean and detail this car so maybe you didn't do anything and it just sat there after the previous owner turned it in. You should be ashamed of yourselves for ruining my excitement and anticipation upon receiving my car with medical waste and garbage. You should be ashamed of yourselves for not likely not inspecting my vehicle to ensure it is safe for my wife and 10 month old baby. My sales associate was very friendly and helpful, wiring payment was easy, but the condition in which I received my car is shameful. My wife will not let me put the baby seat in the car and she will not drive in the vehicle until it is cleaned, sanitized, detailed and inspected by the Ford dealer here in our town. Would your wife or husband allow you to put your baby in a car with the previous owner's medical waste and garbage? This is why I am sending a letter with this same shameful saga to Ford and reporting them to the Better Business Bureau. During a pandemic it is shocking that a car dealership would not even follow standard sanitary policy and remove medical waste from a pre-owned vehicle. I would assume that is a health code violation but it is certainly gross nonetheless. Maybe Ford will care about Eide Ford's lack of sanitary practice for vehicles they sell, maybe they won't but at least they will know how poorly Eide Ford represents their brand! If you can't even clean and detail a car and remove the trash, you should not be trusted checking cars, servicing cars, or selling them to the public!
-
April 2021 by Charles S.
If I ever buy a car again it would be from here. They are professional, courteous, and do not rip people off. I live in dickinson and called Red Rock Ford to calibrate my speedometer which can be done through IDS ford program. To my surprise the service writer told me ford does not allow it. Only thing manufacturers and emission law restricts is removing emission parts. Anyways I called eide ford they quoted me $60 which is the best price you can get from any shop even high performance shops would charge more. They did the calibration and did not charge me because it took a few minutes. Which they still could charge flat rate. Due to no fault of their own since I have aftermarket parts calibration did not work. So I have to buy an aftermarket speedo calibrator. Point is eide ford did not have to do this for me for free even if it worked. How could you not put your trust in this company anyone else would have charged you even if it did not work. Imagine if I bought my car from them I know they would do their best to make sure it's perfect and definitely will not rip you off. I would go here for everything for my ford even if I need a bolt I can get from ford dealer here in dickinson I would rather give my business to eide ford and drive 3 hour round trip. I support businesses that you can trust and I trust eide ford. BTW I am a diesel mechanic so I know what they could have charged me. Also all the mechanics, service writers and all staff here were eager to help.
-
October 2020 by Pat K.
I flew in from Spokane to pick up a used Ford F150. Had a hard sell for maintenance service contract in finance office; I had already declined during initial paper prep while at home. NO means NO. Continued hard sell. Wasting my driving home time and prolonged exposure indoors in the #1 COVID capital of USA. Discovered no temporary or other license plate @ 4 hours west of Bismarck. Thus 3* 5* to Ryan Hartl salesman. Do appreciate airport pickup. Truck runs great and looks superb. Many thanks Pat Kelly
-
September 2020 by Mikey W.
I called and was able to get my car in for repairs a few days later. Lee, the service person I dealt with was very professional, listened to the things I needed checked on my car. One, was the light always came on, no matter how hard you would shut the drivers door saying "Drivers door ajar". Well when we picked up my car I ran in to a store a few minutes later and when I came out my hubby showed me the dash light was still on! I called Lee and told him that this was still on, as well as the other problems were still there! Lee and Eide Ford made everything right, found a few more things that we needed to take care of so it cost a little more then the first bill but they did quite a bit of stuff at no cost to us. Lee apologized for the inconvenience but I was very impressed with their service. I've been to places where they are so condescending, treating me because I am female, I don't know anything about cars and talk down to me. I told Lee to call my hubby about the car but he also kept me in the loop. I will always go back to Eide Ford for service work because they stand behind their work! Thanks again Lee! Also that sweet 2021 Nautilus that I took for a test drive (Mike drove), was amazing.
