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May 2023 by marilyn s.
Helpful staff but no ATM as Google says
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September 2022 by jennifer coleman
Cindy was very nice to work with and walked me through everything making it a very easy, fast and pleasant experience. Would definitely recommend and use again!
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May 2022 by Cynthia French Gatlin
The staff have always been so friendly each time I needed to perform any type of transaction. They are knowledgeable about the products they offer and answer any questions I have about their services.
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March 2022 by Marcial C
Let me start off with saying please stay away if you want VA financing. And just to let you know right off the bat, there is no complaint process. This bank has all the right technology but incompetent people. While going through the home buying process everything was fine until after I signed a contract. After this, the experience went downhill. We were made to submit documents multiple times. In some cases, I submitted documents for the same purpose over 5 times. The underwriters go back and forth with what they need, and they make up reasons for why they need it. Most likely, its because people dont know what the process is supposed to look like, and they just do whatever is asked. What people dont realize is that some documents needed could be privacy/conflict issues with other companys policies like employers. Fyi, Im an Underwriter myself. This place was supposed to be one of the best VA lenders, but they basically treated me as if I was lying for everything, so it was borderline profiling. I felt like they did not believe I had the ******* money or as my bank statements were all fake Once I complained, they stopped taking my phone calls and only communicated through email (because they must). ***** was the loan ******** ****** was assistant. These people made up policies.
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January 2022 by Jennifer Behr
The level of customer service and care I received made me feel like I wasn't just another bank payday....that I was a real person. The expertise and ease that I moved through this difficult mortgage process made all the difference. Thanks Cindy at BNC for helping me become a first time homeowner!!!
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August 2021 by Jennifer Behr Soper
The level of customer service and care I received made me feel like I wasn't just another bank payday....that I was a real person. The expertise and ease that I moved through this difficult mortgage process made all the difference. Thanks Cindy at BNC for helping me become a first time homeowner!!!
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May 2021 by Dawn Kopseng
Great experience with Cindy Drengson! Efficient, great communication, smooth transaction!
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May 2021 by J Eck
Jayme was very helpful through the whole refinancing process.
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October 2020 by Ben Staples
I worked with Jayme Renner on the refinance of an out of state investment property. Not only were the rates Jayme provided the lowest, her responsiveness and attentiveness throughout the process made it painless. I'd highly recommend Jayme and BNC for anyone looking at a refinance
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August 2020 by Casey Russell
Jayme had been my lender for several real estate transactions. Pricing is great, and she always works hard to close on time.
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July 2020 by Sasha Dusek
I worked with Cindy Drengson on the purchase of my home. She made everything go so smoothly. She is a delight to visit with and very informative throughout the whole process. I would highly recommend her and her team at BNC!
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March 2020 by Adam Pfannes
This bank is a joke
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February 2020 by Thomas F
BNC National Bank was recommended by Credit Karma as the place to go for refinancing my home of 13 years. At a time when refinancing is strong and my numbers were good for getting it done. The loan officer was quite lazy at it done. A month and a half after starting the procedure the expenditure of the VA inspection out of my pocket, I am still waiting for results getting no response to my e-mails or phone calls returned. Very poor business practices and customer service. And the lack of attention on their part has caused me to be downgraded on my credit score and may have made it impossible to try again with another bank for quit some time which has cost me a great deal of money. Very, Very poor service. I do not recommend BNC Bank.... Read More
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October 2019 by Kirk Stephen
Cindy D. Is the best! Greatest banking experience I have ever had! I'm a fan!
