-
April 2024 by Hd A.
hello, I'm not sure who I would talk to to complain about an employee, we messaged directly on facebook but have yet to receive a reply. There were two employees present that I interacted with, a very pleasant older woman with short dark hair and the employee in question an extremely rude heavy set older woman with gray hair. my wife and I were in today 4-1-24 on a thrifting trip to celebrate her birthday at around 1230 in the afternoon. we are from minot and come down every few months to antique and thrift. we've been there before and had a good experience and we figured today would be the same but it was not to be so. we started shopping as we normally would and had a decent sized pile of stuff by the register and a 400 dollar budget for this store today so we continued going thru and picking out items we liked. we came across booth 114 where there was a sign clearly displayed on a shelf that said all items are 50 percent off. we of course thoroughly went thru this booth and chose quite a few items we both liked a lot and when I was bringing up another armload of stuff I had said wow that's a great deal so everything in 114 is half price, to which the grey haired lady snapped no that sale is over. I replied I'm sorry but there is a sign stating otherwise. she said no there isn't we took em all down. I again said ma'am the sign is clearly displayed in the booth. she then replied show me this sign then. we walked back and showed her the sign and she simply said well that shouldn't be there and grabbed it and crumpled it up. I was like I'm not trying to be rude but there was signage advertising a sale, any respectable retailer would honor it. she again stated the sale was over and she wouldn't do it and I again said of your displaying the sign you should really honor it, this was a deciding factor in us purchasing a lot of items. she then actually had the gall to raise her voice and yell at me and I quote say "Fine I'll give it to for half then then if it'll get you to shut up about it" at which point I thought my wife was going to literally start crying, and she just wanted to leave at that point as we are absolutely not accustomed to being yelled at by any employee in any retail setting let alone by an old lady in a nicer antique shop. so that's exactly what we did. we left probably a good 150 or so in merchandise we had already chosen sitting on the counter not to mention half the store to go thru yet to spend our budget for this stop. I told her what we though of her service and that we would be posting a review about it on Facebook, Google and yelp. I would again like to reiterate the dark haired lady was very pleasant and honestly looked absolutely mortified when the rude old lady yelled at us. I spoke to her a bit on the way out and let her know how disappointed we were and thst we would likely not be back nor will we be recommending this place to anyone in the future. quite the opposite to be honest. I feel bad for the dark haired lady having to deal with working with the other one, she looked like she was pretty unhappy with her. so in conclusion and I apologize for the lengthy message, I would seriously consider reprimanding that employee and making it clear to her in no uncertain terms that is not how a paying customer should be treated, it started off my wifes birthday rather poorly to say the least and really cast a shadow over the entire trip which should have been a fun enjoyable experience. thanks for your time and if this isn't where I need to voice this concern I would appreciate contact info for whomever I would need to talk to about it.
-
March 2023 by Chase Q.
I've worked with more than 4 ladies running the front and every time I receive friendly service and conversations. Plus all the cool antiques!!! Not sure why anyone would have had a problem with staff. Seriously every staff person I've talked to was wonderful and I'm somewhat sure I've worked with every one there. Think it's a personal issue with the bad reviews however this will always be my favorite lunch break stop!
-
March 2022 by Maxine T.
Where can I leave a review??? March 15, 2022. I received the worst customer service from a very rude older lady when asked to look at pool sticks! The older lady who works there threw her label n hand up in the air when I asked a question. I let her know she was very rude after I told her she was rude she tried to calm herself fine by then it was already to late. I left the store. I wanted to purchase a pool stick I will never step foot in that store and I was only there to help the small businesses. But with that customer service I refused to be in that store let alone purchase anything. A group of 5 was with me and we all left. We went n purchased more items in the gateway mall small business and the customer service was awesome! Never again shop in your store! Don't shop there if your looking for friendly service!!!
-
January 2021 by Sandy Felchle
wow. my first visit was yesterday. what a variety of amazing antiques. truly something for everyone. love all the different sellers under one roof. I will be back for more!!
-
June 2020 by Tami Reese Morton Needham
Great place, awesome items, great prices and wonderful folks!! Stopped there while on vacation from NC. Sure wish they were closer
-
April 2020 by Lisa Lehman Potts
Clean , fair prices, great location.
-
February 2020 by Ben Fricke
Shopped here a lot in the past even at the old location and had bought a lot of stuff here, however I was in there on Valentines day after lunch with my wife. I was approached by a women who told me that I had to remove my 300 dollar wool dress coat, that I was not allowed to wear it in the shop, I wore that coat in there a lot in the past and told her that it has never been a policy to remove it in the past. She disagreed saying it always has. There are no signs that long
-
January 2020 by Matt Monzo
Great selection and most items priced fairly. Always keep a good stock of vintage camera's
-
September 2019 by Carlynn T.
Very rude upon first call to gain information. Hung up on me. Told me not to call back again. When I explained what I was seeking he again hung up. When he finally didn't hang up and I explained my need and didn't appreciate his rudeness, I was told he didn't want to do business with me. Unfortunate to have that attitude.
-
July 2019 by Cory Volk
There's a lot of cool stuff
-
July 2019 by DERRICK AM
Great selection.
-
May 2019 by Steve Seehaver
Always seems to have nice antiques but over priced.
-
April 2019 by Margaret
Always find something!
-
March 2019 by Linda Perman
Love this store------:- so full of treasures just love wandering around I never know what I am going to find
-
February 2019 by Miranda Moe
Best antique store in town, located in the Gateway Mall