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August 2024 by Tommy Gibson
Good food good service good for kids to
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July 2024 by Mnm Hersey
Too expensive
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July 2024 by Olivia Stroud
We wish that we could give this a zero star rating. The whole experience was terrible.
We placed a Togo pick up order that was confirmed at 10:32am. At 11:13am we received another text saying that we are sorry for the inconvenience, but the Food Lion order is running late because no shopper is currently available. And that they would update us as soon as they could when our order would be ready. At 11:20am we received ANOTHER text stating the order is scheduled now for pickup at 1:10pm today and that we could add or make adjustments to it. That's when we called at 2:00pm since we had not received the text stating it was ready for pick up that we normally get.
The first person we spoke to was a gentleman who stated he couldn't even find our order in the system. I asked how that was possible since we have a text confirmation and the money had been taken from the account. He cut me off mid sentence and said " woah woah hold on now". He had an attitude, then placed us on hold. Came back on the line and we could over hear him speaking to another person saying that there were 9 orders behind. He came back on the line stating he found it, and that it would be ready as soon as it could, that they were behind. I asked if he had ANY idea of a time frame since we had to be some where at 5pm.
He said nope. So we said okay we will give them a little while to catch up.... fast forward to 4:05pm when we call back with no update still. We asked to speak with the manager as soon as the same person picked up the line. We were placed on hold again and then finally was connected to a woman. We explained our situation and asked if it would even be ready today or if we should just cancel the $400 order all together. She placed us on hold. Came back and gave us very similar information. Stating "they had no idea when our order would be shopped that they don't know when ours would be selected." Then asked someone in the back ground "They won't shop after 6pm right?" She came back and said it shouldn't be after 6pm tonight. At this point we are 2 hours out and decided since it was such a huge order of 61 items that we would leave it be. I said thanks and hung up. I didn't want to waste my energy asking the obvious:
1. How can a Togo order placed at 10am not be ready 6 hours later?
2. If you don't have any shoppers available and there is a delay why are we not being updated with a new time to pick up that is truthful?
3. Why would you send us a confirmation of a pick up time at 1:10pm if it wasn't going to be ready for another 5 hours?
4. I know for a fact that Food Lion employees shop these orders and you're going to tell us that you have NO way of knowing when they are going to shop it? Or try to remedy the situation by having someone start shopping it now?
I promise you that we will never be shopping at this Food Lion ever again. Which is pathetic that we are now going to take our business to another town. It's definitely going to be worth the drive to either Lewisville, Mocksville or Elkin.
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July 2024 by Frances Hardy
Love friendly staff. Low prices
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July 2024 by Charles Daniel
My home grocery store, but as it is everywhere, food has spiked, still some deals, always use ur MVP card
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July 2024 by Maria Holbein
There were several friendly shoppers when I went on a Friday afternoon and it was moderately busy.
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June 2024 by Tony Wells
Clean store plenty of parking friendly service
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June 2024 by brittany shoffner
It's my go to for all my family's needs
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June 2024 by Craige Watson
Nice and clean. Registers were open and got out quickly. One of the nicest food lions I've been to.
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June 2024 by Michael Sager
Not bad
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June 2024 by SHELBEAUTY FERRELL
Clean store! However, too many customers all the time! Ya have to zigzag around everyone! The customers, stockers constantly. It's tuff sometimes! Great people working there, very nice & helpful! Just too many people for only, one store. Don't park on the right side of the building. People want to pull up at the stores side. Sometimes it gets so cramped that you can't pull out from them because there is no parking there to begin with! When there's tiny parking places are full and cramped, you can't turn your wheel will left or right to get out! Then you're going to back into the people that park next to the building! It's incredibly frustrating!
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May 2024 by Johnny Parsons
Deli staff Is amazing!! Jason was informative about the product and how thick to slice my meats and cheese.... I thought they only came one way, lol!!!
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May 2024 by Sarah McGathey
I love this place!
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May 2024 by Garrett Blevins
Very welcoming and helpful employees and they are very good at keeping shelves stocked and keeping the deals posted.
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May 2024 by Mark Giffen
Clean. Well stocked. Nice store
