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January 2024 by Daniel
Just under a year ago, my son brought his truck here for an inspection and tire rotation. Although it passed inspection, he was informed about the need for new brakes and rotors on all four tires, with a hefty quote exceeding $1500. Upon hearing this, my son reached out to me, and we decided to tackle the job ourselves in the driveway. Upon his return home, we discovered that every lug nut had swelled due to the impact tool used during the tire rotation, rendering his truck's lug wrench ineffective. After addressing the issue, we managed to have all the lug nuts replaced. Fast forward almost a year, and we've recently replaced the half-worn brake pads on the front tires, along with look at some remarkably pristine rotors! ☹ This place needs to close if they are going to keep lying to college kids.
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January 2024 by Daniel S.
Just under a year ago, my son brought his truck here for an inspection and tire rotation. Although it passed inspection, he was informed about the need for new brakes and rotors on all four tires, with a hefty quote exceeding $1500. Upon hearing this, my son reached out to me, and we decided to tackle the job ourselves in the driveway. Upon his return home, we discovered that every lug nut had swelled due to the impact tool used during the tire rotation, rendering his truck's lug wrench ineffective. After addressing the issue, we managed to have all the lug nuts replaced. Fast forward almost a year, and we've recently replaced the half-worn brake pads on the front tires, along with look at some remarkably pristine rotors! This place needs to close if they are going to keep lying to college kids.
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January 2024 by Alicia F.
If you want crap service this is the place to go! I waited 3 1/2 hours to have two tires changed. They stopped working on my vehicle to start working on their buddies truck. I kept getting a thank you for your patience and my vehicle is almost ready to find out they weren't even working on my car. I was offered no sort of compensation for my inconvenience. Then as I'm leaving the store my tire pressure light came on and is still on two days later. I will not return and will not recommend. The store manger even called me after I completed a survey about my poor experience and he also offered an apology. He could've kept that. I got that on Sunday.
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December 2023 by Em D
If I could give it no stars I would. My husband company has a contract for service on his vehicle. He has regularly used Firestone locations, they are always slow. This was the WORST by far. He had an appointment scheduled for Saturday at 5, for an oil change & headlight, he dropped his vehicle off at 3, he called around 6 to check if it was ready, it was not. He told them to just keep it overnight & he'd get it Sunday morning. Sunday morning no call, he called them at 2:45 & they told him it would be ready by 3:40, he said "no, how about now. You have had it 24 hours. They said "ok". I dropped him off at 3. Truck was on the lift, not a human in sight. He waited until 5!!! Drove off to realize they never did the headlight. He went back, explained it, was told his company rejected it, which they did not bc it's a safety issue. They looked in the computer & said "oh yeah, we will do it now". He left around 5:30. 24.5 hours passed his scheduled appointment. He's calling his company today, to tell them he refuses to use Firestone anymore. Valvoline has you in & out in 15 minutes tops, you don't need to exit the vehicle. Firestone needs to take notice.
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December 2023 by Gregnetta Cobb
When I say I’m satisfied I’m satisfied!! I got my tires put on after Thanksgiving. These guys made me feel welcome. I called first thing that morning to make sure they had my size tires in the Tech told me they didn’t have them in that store, but he can check at the Sister store he checked and they had them.He ordered them for me and told me to be there by 4pm. I got there and they got my car in less than 15 minutes upon check in. Checking out was a breeze Quinten Kavaliaukas made sure I got ALL my Discount ??? I was VERY HAPPY!!!! It’s a 10 for Me.
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December 2023 by Haley Wagner
Went to Firestone to get air in my tires and Jeff was so kind and friendly and got it done within minutes and didn’t charge me. They always offer great and efficient service!
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November 2023 by Garrett Tufts
Brett Cotten was the man who took care of a flat tire for me. He gave me multiple options for a replacement tire as mine wasn't able to be patched. All were fair prices. It was done in under 30 minutes and I really appreciate the professionalism.
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November 2023 by Bryant Waters
I have a fleet vehicle for work. I experienced a flat tire on Sunday. Most tire shops are closed on Sunday. My fleet maintenance program referred me to Firestone -Winterville. Not only did Jefferey take my vehicle in ASAP he realized the other 3 tires needed replacing. In less than 2 hours (on a Sunday afternoon) my vehicle had 4 brand new tires and I was back on the road. My safety inspection was due a few weeks later and I knew exactly where I was going for that service. Great experience both times.
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November 2023 by Ashley Wilson
Great experience here! Needed tires from another store, they went and picked them up for me and got them installed within a timely manner. Highly recommend for your auto care.
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November 2023 by Ann Stayer
Had a great experience at this Firestone store. Had to get all 4 tires replaced due to a nail in one tire, and received excellent and prompt customer service from Brett. Tires aren’t cheap, but he gave me a competitive price, including a warranty - which I was grateful for, as I got another nail in my brand new tires a month later ? Would recommend going to this store for all your car maintenance needs!
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November 2023 by Vlad Middleton
Friendly service, helped with everything I needed and more. They were able to get me back on the road very quickly. Would suggest to anyone that’s having problems. Great service.
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November 2023 by Shelby Myler
Service was quick and the price was pretty comparable to everywhere else. Very kind employees and very knowledgeable about what my car needed. Will definitely go back!Service: Oil change
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September 2023 by Kiki Locklear
This is my “go- to” store for everything for my vehicles! Jeff has the best customer service, he makes you feel like you’re the only person in the store. The repairs or maintenance I need done are always ready around my quoted time. Great work Jeff!! (sorry I don’t know his last name)
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August 2023 by Scott Martin
Had unexpected breakdown (bad alternator) and these guys really saved our trip. They were open on a Sunday, did their best to fit us in and had the repair completed the same day. Jeffrey was exceptional and is a great representative of the company. Thanks again Firestone!Services: Electrical
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August 2023 by L Thompson
Service was done in a quick matter of time. I am so far glad I was introduced to Firestone in Winterville, NC. They found an issue that my Nissan dealer over looked.
