-
November 2023 by Adam Goldammer
It is easy to give 5 stars when everything goes right. What makes companies different is how they react when something goes wrong. I had never taken my car here before and of course I am nervous. Dropped my car off the previous night by noon they told me it was just the battery and had it done 3 hours later after I asked for a tire rotation and oil change as well. Next morning my remote car starter did not work. Dropped it off before they opened. Called right after they opened. And fixed by 3 pm, no charge. There is always constructive feedback on all my reviews although 5 stars they did not mention my oil plug needed to be replaced. They did replace it for a very small charge. They did offer to take care of it but I did not want it due to their honesty and quick turn around. All in all great work.
-
November 2023 by Chris Harris
I just got an inspection. The guys working there are good people. Definitely will be bringing my business back here
-
October 2023 by Emily Mulder
I can’t say enough good things about West End Auto. They treat their customers like family and are always professional, friendly, and honest. I work at the hospital and have used them for state inspections, oil changes and tire rotations, they’re the most affordable in town by far! Ralph the owner remembers his regulars and takes care of them. I recently heard a rattling noise on the right side of my F-150. I dropped it off at the shop the same day. They thoroughly inspected it and replaced the loose bolt free of cost. Thank you for the excellent service!!!! You can fully trust these folks to take care of you.Emily
-
October 2023 by J S
This place is so amazing that any time I dont go there with a car problem, I always regret it. They communicate well, they fix the problems and diagnose any problems behind those problems, and try to be as cost conscious as they can to help each customer. Their owner and manager work just as hard if not harder than the other employees and all of them are top notch people. Hard to find most of these qualities anywhere anymore let alone in one place. If you have a problem with your vehicle, they are the solution.
-
September 2023 by sheen corntine
Very nice people Is very good customer service seeing to be on points With pricing and service John is a super cool Guy I was super frustrated and he still was nice and took the time to explain The problems with the car even though I was frustrated
-
September 2023 by ML Martin
I can't say enough good things about this place. My husband and I needed emergency brake service while passing through Winston Salem on our way to Atlanta. We tried a few other shops before finding West End Auto Clinic - the other shops told us we would have to drop the car off and wait for 2-3 days. Ralph Ricciardi, the owner of West End, told us he would help us. He had our car fixed in 2 hours. He also dropped us off at a nearby restaurant so we could have lunch while we waited. I would give this place more stars if I could. Excellent repair shop and top notch customer service.
-
September 2023 by Jeremy Marx
I’m new in Winston-Salem and my 13 year old BMW started acting up as soon as I moved here this year. Nothing against the local BMW dealer but they quoted me 1000s of bucks worth of issues. Someone recommended West End Auto and I’m glad they did. I’ve brought my car to them twice. They are knowledgeable, transparent, quick, and reasonably priced. Definitely will be taking my BMW to them from now on!
-
August 2023 by Brian “Kookie Monster” Peach
Great little mom and pop shop with friendly staff, great service, and great quality work performed by experienced technicians with you and your family's safety a main concern when servicing your vehicle.
-
August 2023 by steven childress
Very nice people Is very good customer service seeing to be on points With pricing and service John is a super cool Guy I was super frustrated and he still was nice and took the time to explain The problems with the car even though I was frustrated
-
August 2023 by Jessica R.
I needed a quick oil change this week during the work day and a friend recommended West End Auto Clinic. I drove up to a packed parking lot first thing in the morning and went inside. The owner greeted me, got me checked in and on my way back out the door in no time. There were several of us all trying to get in and out and he took care of everyone quickly and with a great attitude. My vehicle was ready before lunch and the service was fantastic! Definitely a small business that goes the extra mile to treat customers well.
-
July 2023 by Jillian F.
I had a fantastic experience at West End Mechanic. As soon as I entered, I was warmly greeted and attended to promptly, even though the place was bustling with activity. In just two hours, they efficiently fixed my car, and it's been running perfectly since then. The staff was incredibly friendly and accommodating, allowing me to have some fun banter while still maintaining a professional atmosphere. It felt as if I had been a long-time customer, and they even reminded me of my trusted mechanic back north. If you need car service, I highly recommend checking out West End Mechanic. They cater to all kinds of cars and provide top-notch service.
-
April 2023 by Neil Rotroff
This place is great. I had a problem with my truck, and instead of them, taking me for my money and charging me for parts and labor for stuff that I probably wouldn’t have like another mechanic place. My do these guys offered me a Shortcuts and a hack to where I can put a certain type of gas and it will be OK and that worked and the problem is now gone and I have pass inspection. These guys are awesome. When I do have a big problem, I will be coming back to get more down there thank you guys for your tips and advice you soon hopefully not.
-
April 2023 by Vic Jones
My wife had a recommendation to West End Auto and I must say this place is 5 Star service. I will definitely recommend this place to everyone that ask for a good autoshop.
-
February 2023 by Matthew Swope
Outstanding service, professional and very reasonable pricing! Small locally owned business with a very friendly and committed owner. Thank you Ralph!Services: General repairs & maintenance
-
February 2023 by S M
Very professionally run business! Efficient with updates and extremely fair with pricing. Nice small business with Ralph being an outstanding owner/operator. You will not be disappointed!Service: General repairs & maintenance
