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June 2024 by JEMICEO GRAHAM
Seeing the reviews truly make me feel better about writing this one. I understand why the negative reviews, if I could give a -0 I would. Typically, I do not write bad reviews my approach is to communicate my concerns or frustrations with the establishment.
Being in management and having this portal available to customers is important as my company use reviews to navigate and find ways to better improve. Today, I visited the WellFargo branch at Peterscreek Park Way, Winston Salem and had a disappointing experience with Katie Shores, Branch Manager, Assistant Vice President; as it appear on her card that she arrogantly gave me, as if she is an acception to bad customer service.
I waited patiently over 30 minutes to be seen while she offered to assist multiple customers who arrived after me. Ms. Shore acknowledged that I was waiting however she dismissed any concerns that I may had.
Ms. Shore continued to assist customer who came well after me..,,I confronted Ms. Shore who rudely responded back to tell me that she needed to get the line down first. As if my concerns were not important, being that I have waited well before the customers in line.
There was still no resolve, no concern or an apology. After asking Ms Shore her name, she continued to help others while I”m standing there, then she arrogantly hands me her card and informs me that she can help me now. Truly unacceptable on all levels!!
If this is what management look like representing Wells Fargo, your training department needs to be reevaluated on customer service etiquette. Not to mention profit levels dealing with contracts and new accounts.
This will make customers on all levels go to your competitors not only this but lawsuits due to her behavior and what can appear being selective to who she decides to help.
Ms. Shores presented with a dismissive attitude and lack of empathy, she failed to listen actively and provide a solution, leaving me feeling frustrated and undervalued as a customer.
Overall, I was disappointed in the poor service and lack of attention to customer needs. I hope the bank takes steps to improve its customer service and train its representatives/ VP’s to be more helpful and courteous.
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May 2024 by Dara Leng
Just left here. I walked into
Get some help in updating my accounts and the ladies there were extremely rude. I would never recommend anyone banking with Wells Fargo at this branch. One of the ladies was being irate because she had to repeat the zip code to me. It’s unnecessary and uncalled for. If you’re not there to provide customer service to Wells Fargo then stay home. Clearly, this job is not for you.
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March 2024 by Brandon Schuppe
We are waiting for a wire transfer and this branch does not answer the phone. Over an hour of trying to reach a representative here and no luck. The call ends up going to a central call center and they just transfer you back. **Update** I contacted the branch again and ended up getting redirected to the call center again. I was told that the branch manager is Katie Shores. They gave me Katie's direct number. I called and left her a voicemail message before leaving my office last night. It's now 12 noon the next day and no call back. I called her direct line 2 times this morning and again, voicemail.
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January 2024 by Shane Frye
Went in on 12/28/23 to deposit 1980's savings bond. The head teller told me that I wasn't going to get what the bonds were matured at . She said that was retail. What???? Told me I had to go through treasury direct. I knew right then something wasn't right. So I grabbed my bonds went down to Tuist bank and the girl there had to manually enter them which took her 1 hour and I got the same amount that the feds say it was worth. A matured Federal Savings bond that has matured does not have a market or what ever they meant by a retail value. Lies it what it is or a possible scam. More than likely a head teller that doesn't like to work and do her job. Just really upset that a financial institution will lie and try to scam you.Thank you Truist for doing your job with a heart warming personal smile.Even opened up a cd @5% for 7 monthsPissed I have been lied to and ecstatic I found some good folks a TruistBeware of Wells Fargo
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January 2024 by Brian B.
This bank is different somehow. Every bank I've been to typically wants to help you. This bank goes out of their way to prevent you from getting cash.every single time I've been there somebody gets upset because they won't cash their check. They bend rules when it's convenient for them, but hold you to silly corporate rules when it's not. They need to fix their shit.
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December 2023 by Mark Hunter II
I went into the bank yesterday afternoon 12-4-23. I get my check cashed and they had to verify it. I go there once a month to get my SSI from my parents. My parents bank there and the teller got really rude with me to get the check verified. I am a special needs guy with Autism and I don’t need an apology or anything, no email or something and I will not accept it and I don’t need to send a name due to privacy reasons. It really hurt me and I will not ever go back to that location again and I will go to a different location to cash my check. Y’all just lost a customer there and the service is just horrible.
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November 2023 by Rafael Ramirez
Super slow.
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October 2023 by Lisa Grosely
Wells Fargo keeps double and triple debiting our account when money is in there causing money to other bills to not be there!
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September 2023 by Amy Cameron
Branch Manager, Katrina, is fabulous! She always fits me in for a quick notary and is always friendly and helpful. She is this way with all customers that I’ve seen go in or out of her office. This is my go to bank because of her!
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August 2023 by Juan Castillo
Crazy how they make you wait for so long to always tell you to use the app. Like im here im asking you to do it for me and i waited, so just do it. I don't need you to show me how to do your job. If you don't want a job quit. People are so dumb that they don't realize that they are working themselves out of a job.
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July 2023 by Amy Nunes
DO NOT BANK WITH THESE PEOPLE!!!THEY LIE!! The so- called manager had myself and several other people do our transactions through the atm. Ya know, since they updated their system and EVERYTHING can be done through the atm now. THATS A LIE!! Several of us are now out of money and checks are just sitting in an ATM that they have no access to! THATS A LIE!! Now have to wait 7-10 business days for a letter and my checks to come back, because the atm kicked it back saying they can't deposit it through the ATM. Allllll because the manager didn't like that 8 people were in line at 4:55p. So let's rush everyone to do their transactions in the atm... LIES!!! RUDE PEOPLE!!! NEVER AGAIN BANKING WITH THEM!!!
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May 2023 by Tracy S.
Slowest branch I have ever been to. 2 of us in line with 2 tellers and it took 30 minutes for a deposit. Go to any other branch besides this one.
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February 2023 by jesus de paz
The person who is serving inside is rubbishI will never come back here
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February 2023 by Wisterian Dragon
The ATMs are always broken or being “fixed”. Leaving either both or one not working leaving a line of 10 cars waiting for the ATM. Just to pull up and see that cash withdrawals and deposits are unavailable. Wasting my time and everyone else’s. It’s been like this for months. Fix your machines.
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November 2022 by Steve Gillette
I went into branch location on Oct. 29 to schedule a wire transfer. On Nov. 2nd I was informed by the receiving party that they had not received the money. When I called the branch and spoke with the person who handled it I was at first told that it was sent, I had to ask her to please check on it. When I was on hold I was reviewing the paperwork and discovered that she has entered the account number for the band receiving it incorrectly. When she cam back online she just said it will be there by tonight. I told her that it was incorrect and needed to be corrected. She informed me I would have to call the customer service number on the paperwork which there was not one. She reluctantly put me on hold again to get the number. When I called I was bounced around and finally told that I needed to go into the branch location. I went in and the same person was rude when I told her I needed to see her manager. I was instructed to have a seat and wait. At this point the manager came out and had someone else help me. The manager was helpful and very polite. I was told it would take 24 to 72 hours. After 24 hours I called the customer support number to see if someone could give me an update. After again being switched and put on hold, I was told that the person in wire transfers would see what she could see. Again I was put on hold and then she disconnected me and did not call me back. I was told that I would not be charged a second time for their mistake. Wow! I know that mistakes happen but the customer service was awful. I did review the form and sign it and did not realize there was an error. Because of this I have had to reschedule movers and pay for an additional 5 days of storage for my belongings and also have had to pay more rent at the place I am staying. I had another wire transfer through Discover Bank that I set up myself and as soon as they verified it with me it went through no issues. Guess I know which bank I will be using from now on.
