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December 2023 by Karen Hunter
Great customer service. I will definitely return.
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November 2023 by Ted DeConne
I purchased 4 tires. Everyone was very helpful and nice.
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July 2023 by Daniel Solis
Service is not the best but prices are reasonable. Can get very busy so you have to be wiling to be patient. Luckily you can walk around the store to pass the time. Otherwise a decent go-to.Services: Tires
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June 2023 by Jonathon Bailey (Slikfang)
Took 4 guys to change one tire and they broke their machine and had to fix it before installing my tire.
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May 2023 by Spencer Brill
Used incorrect oil on a company vehicle, then claimed to be unable to service the vehicle despite having been seen three times prior. There is no management present, technicians and staff are neither qualified nor trained for the positions they are assigned. As a whole I would describe automotive staff as ignorant and rude.Service: Oil change
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April 2023 by Kenneth Potter
Horrible service did not even reset oil monitor check fluids anything pay extra money said I declined everything but didn't even ask greeter was a j*** to
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December 2022 by Stephen S.
Good service I recommend this location for service. Good savings on my purchase. Will have them address any of my future automotive concerns
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December 2022 by Dave Bailey
Terrible customer service. Took 30 minutes to pick up my car with 1 person in line. Mechanics cussing in front of customers and cashiers with no training. Stay away from this place.Service: Oil change
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November 2022 by junior
No one would answer phone @tire service and no workers they sold me a tire but charged me full price without installation I need a tire ASAP so I had to get it
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October 2022 by Ruth Yoho
I went to the service center at 2pm on Tuesday to get a new tire on my car. It was locked up so I went to customer service to find out what the hours were for the service center. No one knew. Skye was very patient, courteous and professional. I started calling Walmart at 7am Wednesday morning to make an appointment to get a tire on my car. I spoke to Skye 3 times and finally spoke with Mason about 9am. Mason checked to make sure they had the tire I needed before I made the almost hour long trip there. I showed up and Steve and Angel came out to check my tire. I asked Steve to keep me updated and let me know how much the tire would cost before they mounted it. As I was watching I saw Angel putting the new tire on the wheel but Steve hadn't come and told me how much it would cost. I told Mason about it so he checked for me. Steve never came back to talk to me. Mason was very patient and courteous with me. He went the extra mile. Angel was also very courteous and helpful when I pulled back around and had some questions.
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September 2022 by Conrad C
Okay, let's start w the fact that this is Wal-Mart. No one should have to cover that it's a big box store.That having been said, I had great service from thoughtful and caring staff. I actually ordered the tires online on the Wal-Mart website and they were shipped directly to the store. Then I was able to schedule balancing and installation. My bad though, on the day of the install. They were ready for me but I forgot that the dealer did NOT give me the tool to remove my locking lugs. (used car). That was on me. So the tire shop could not install the new tires. I was able to get another place to remove them (not the dealer as they are in another town) -- went back and the tires were installed quickly and without any hassle. Balancing is perfect too and the car no longer shakes at high speed (my prev tires were out of balance as well as near the end of their tread).The closing staff is really good and caring. I appreciated them and was really surprised... I didn't get that level of service I was fearing having never dealt w them on tires. Good deal online. Install wasn't terribly expensive. I didn't elect the road hazard coverage though since it seems when I get a flat, its always "too close to the sidewall" and they cannot repair it.
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July 2022 by Ariel
Said they were open at 7. So woke up at 6:30 and left. Theb when I got there they said they open at 8 instead. So waited until 8 and they were still not open. It wasn't a holiday. Just a normal day. This has happened before with walmart where the workers don't show up on time to do there job.
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July 2022 by Kristi Austin
Kester Mill Rd was a bad experience. Broken studs that they couldn't repair. Days later I finally got my car fixed. I definitely lost money
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July 2022 by Christie Combs
Very fast good price. They left a tool under hood which was promptly returned.
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May 2022 by Diamond Paige
Arrived there at 8:10 am on Friday May 27th. The man at the counter was rude and clearly not ready to work. I needed my tire patched and was relieved I was the first in there.( service is extremely slow)However, I was told he could not patch the tire because my tread was to low and walmart policy would not allow it. That was a lie and I knew it because my tire marker was not easy to find. I told him I would go to a different walmart, chose not to engage (with a white man having a bad day) this can be dangerous. Sure enough I went to another walmart in Kernersville and I'm waiting to pay for my tire because the tire is patched.