-
August 2024 by Joni Howell
Their records show that my package was scanned into their facility 7 days ago!!!! Still no delivery!!! Why offer 3 day delivery and overcharge....when they can't deliver it!!!
-
August 2024 by Falon Abbassi
The person was very helpful
-
March 2024 by Enoch Deon
Let me start by saying, I used to work here some time (like 5 years) ago… and I quit because of the same exact things I experienced today. They are unprofessional/ unorganized and RUDE. First, the automated system is HELL! It will NOT let you speak to a representative no matter what you click, say, how many prompts you follow, etc. And then it didn’t even help me out it just stated generic information that I already had been provided… So I decided to go to the physical counter and it was surprisingly WORST than the automated system. THE CUSTOMER SERVICE COUNTER WORKER IS A DUNCE! I REPEAT, A DUNCE. It was almost comical how confident he was in saying “i dont know” multiple times (sir what are you literally here for then?)… Eventually I did find one person to help me, Amber in the Office, helped me and got my package redirected. Thats honestly the only reason Im giving them 1 star.
-
February 2024 by Susan3501
My package was signed for by someone I don’t know. I do not have the item. I attempted to make a claim, The site would not take it and claimed the amount was wrong. I tried to call. The only response I got was an automated Reply that told me to make a claim. I can’t. I have no other number to contact The automated one.
-
December 2023 by Eddie Coleman Jr
nice, helpful and informative personnel.
-
December 2023 by Marychris Arcuri
Jim working today (11/6) in the morning was lovely and so helpful! He should get some recognition for great customer service- thanks JIM!
-
September 2023 by Aimee' Myers
Great customer service.
-
August 2023 by Black Pearl
Best service around, friendly staff
-
August 2023 by Vso
Great customer service !
-
August 2023 by William McGowan
Very friendly gentleman working up front. Was personable and efficient in getting me in and out in no time! Great experience!
-
August 2023 by Connie Eastridge
Super friendly, fast, reliable.
-
May 2023 by Stewart Locklear
UPS driver speeds through our neighborhood every day. Goes probably 20 mph over speed limit.
-
May 2023 by Stacy Jauregui
I wish I could Raye the website or what ever It is that makes us pay 7.99 to have the delivery changed. To a diff location I best get a refund since I have to pick it. In another dang town. This ridiculous. Trying to get ahold of someone and can't. Keep getting the run around
-
May 2023 by Lisa Dillard
My package has been sitting in WS for 3 days. I live 30 minutes away and cannot get a human on the phone as I would drive to pick it up myself
-
February 2023 by Cijith Sreedharan
The customer care told me they will give me a call today regarding my package delivery as neither the delivery driver or his manager don’t know UPS duty/tax payments can be made through the UPS website even if you present the receipt from UPS website. See what the delivery driver written on the back of my receipt asking for a check for the same! Looks like UPS don’t trust their website! Hilarious ? I waited half day and no one called me! Worst experience with this package delivery!