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November 2023 by Gwendolyn Farrow-Hughes
I paid for the premium wash and still had to scrub after going through. Nothing is better than a good ole hand washing especially the grill in front of your car and the tires.
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November 2023 by Katie Forss
Austin was super helpful when I came through! I wasn’t sure which wash I should get for the best price and he guided me! Thanks Austin!
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November 2023 by Ivy B.
Absolutely No interaction with staff. Was met with a frown this afternoon (10/16/23) around 2pm. He didn’t prep the back of my vehicle as usual. Price has gone up from $20. To $30. (Not worth it). At vacuum station, air compressor hose I usually use to blow dust off radio and hard to reach areas, no longer works, or isn’t present at the cleaning station at all.There are no cleaning cloths or cleaner spray-bottles around the vacuum area. I fellow, obviously inebriated, came to ask if I worked there and how could he get someone to bring out cleaning clothes. It wasn’t until I was leaving that I saw a cart of cleaning supplies around the side corner of the station. Too late…I had already pulled beyond the entry gate and could not go back. My windshield needs cleaning now inside and out.Because the price is so high, the quality low, and supplies do scarce, I’ve decided to take my business elsewhere.Services: Auto detailing
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November 2023 by A. David
It’s just like any of the other recently popular car washes that offer free, self-service vacuums. What makes this special for me is that they offer a $5 basic wash.
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September 2023 by Spring
Stopped today to wash my car, decided to go with the wash and wax. Austin was super helpful and advised me what to do if my magnets came off during the power wash. All in all it was an excellent experience, magnets stayed on, my car is shiny and sparkly, and their vacuums are some of the best around! I'll definitely be back.
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September 2023 by Fred Lowery
Had the WORST experience yesterday Sept. 1, at 7:30pm. I have been coming to this carwash for years and never had any issues until yesterday. I had a young female employee who told me her name was Taylor, was very disrespectful and should be terminated immediately. She has the worst customer skills ever and does know how to talk to customers. I simply asked her why the vacuums were off 30 mins early. She told me if I don’t like it I need to cancel my membership. This young girl even used profanity and told me she will cancel my damn membership. I have been paying My membership for years and she treated me as if I was nobody. I will be canceling my membership because of her.
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July 2023 by Louis L.
terrible customer service at university location in Winston Salem. manager of this location is rude. Waited at The entrance to enter for 30 mins just To get service. I will cancel my membership tomorrow
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July 2023 by tinesha m.
NEGATIVE STARS (Oxford Station Location) - do not use this car wash ! Recently got a new car and decided to use this car wash... During the wash the machine reset, after the wash I looked at my car and it was not only still DIRTY, but scratched up. (Due to the scratchers I wasn't running my car back through again) Filed a claim with the company and was denied ! They are taking no responsibility in this situation and basically told me to file a claim with my own insurance ... For something that's not my fault... Even the manager on duty stayed "what probably happened was, it was some debris in the machine and it drug across your car" Even asked "is this a new car?" BUT they aren't responsible ? Yeah I won't be back and I'll definitely be requesting a full refund ! Just be careful if you do decide to use this place, because if they damage your vehicle ... ITS ON YOU !
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July 2023 by Tina Brown
Great experience every time I have used this car wash. I come here monthly and they have everything available to clean your car well and they do a great job!
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June 2023 by Antonio McCoy
I have a membership for two cars with your establishment. Today I come through and the pressure washer gun that the attendant usually has is notworking. I went through anyway and got less than what I am used to getting as far as the cleanliness of my car is concerned. I need to come back when the pressure washer is working. I asked the attendant upon leaving when the pressure washer would be fixed and he did not know. Zips get the maintainable staff on deck to square this away. Communicate with customer facing staff when things will be 100% again. Otherwise we will have to end the memberships and go some place else.Service: Auto detailing
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June 2023 by Brandon Beverly
This car wash is very mismanaged! It used to be great but has gone down hill since. Hardly ever have clean towels, vacuums are hit and miss and the air guns don’t work. They’ve also started having employees stand at the touchscreen at the entrance to help you use the touchscreen. Seems like a waste of employment. Should save the money to fix your equipment, make sure someone is always on towel duty and have someone clean up all the trash blowing around there.
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May 2023 by William Herrera
I started coming here when it first opened up. I liked it so much that I got one of the 3 monthly unlimited wash plans they offer. The staff is courteous if you ever have to deal with them. The place has since gone completely down hill. Depending who you get at the entrance of the wash will determine if they power wash around the entire car(like they are suppose to do) or they will just do part of the front and rear and the drivers side. They seem to just stand there pointing the power washer and not make any effort to get the entire car. So be ready for your passenger side to have gunk stuck on. The drive trough wash seems fine with no issues. But once you get out you may have to move your car a couple of times to find a working vacuum. Don’t even try the air nozzle as they don’t work at all and have not been for awhile. Towels are either completely stocked or empty, same with window cleaner. I am currently looking for a new car wash.
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May 2023 by Katie Hicks
The staff at the car wash are friendly and helpful, but I purchased a monthly membership before I realized that the wash uses a brush system. I prefer not to use a brush car wash on my new vehicle as brushes can hold onto debris from other vehicles and scratch the paint. I only used the car wash once and decided to cancel the membership. I called and cancelled, which is inconvenient in itself (I should be able to stop the membership with the click of a button online), but nevertheless I called and canceled it. Two days later, I was billed $35 for my next months membership. I have been trying to call for the last hour, it is nearly 9 am, but their automated answering system continues to say that the call center is closed and will be open at 8 am on Monday and then hanging up on me… it is 9 am on Monday, and all I want is my money back. This has put a bad taste in my mouth against ever using a Zips car wash again.Update: they finally answered the phone at 9 am, they need to specify Central time on their automated message. The call center rep I spoke with was generally nice, but tries to tell me all sales were final, until I instead that I speak with a supervisor, because I had already cancelled and it was no fault of my own that I was charged again. She put me on hold and long story short I now have to wait 7-14 business days for an email from their refund team and then I MIGHT get a refund. I’m guessing that will take another 7-10 business days.
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April 2023 by William H.
I started coming here when it first opened up. I liked it so much that I got one of the 3 monthly unlimited wash plans they offer. The staff is courteous if you ever have to deal with them. The place has since gone completely down hill. Depending who you get at the entrance of the wash will determine if they power wash around the entire car(like they are suppose to do) or they will just do part of the front and rear and the drivers side. They seem to just stand there pointing the power washer and not make any effort to get the entire car. So be ready for your passenger side to have gunk stuck on. The drive trough wash seems fine with no issues. But once you get out you may have to move your car a couple of times to find a working vacuum. Don't even try the air nozzle as they don't work at all and have not been for awhile. Towels are either completely stocked or empty, same with window cleaner. I am currently looking for a new car wash.
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March 2023 by T S.
Too often I go to this location during posted business hours and the location is closed without any explanation. I went here at 7pm on March 26 to find barricades at the entrance. They were apparently just put up because there were still cars at the vacuums, but the bay door was closed. If they are not going be open until 8pm, then they should post correct times of operation. If they post that they are open until 8pm, then BE OPEN!!!
