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June 2024 by Jennifer Claggett
I’m conditioned to hate dealing with cable/ISP companies, and I haven’t always had the best experience with Spectrum in the past. However, I just had a wonderful experience at this location…I could make an appointment, talked immediately to a friendly and competent specialist, and he fixed my tech issue and helped me “right size” my bill. If he’s there, try to talk to Ryan!
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June 2024 by rafael barbosa
Great service
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June 2024 by Evl (Ev)
Old man who says he worked at some Walmart selling phones before this talks way too much. Makes no sense why there should be a 45 minute conversation with each customer about artificial intelligence.
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May 2024 by Dawson Taylor
Robert from spectrum was awesome helping me and my grandpa with our phone plan and such a help definitely would recommend this guy!
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May 2024 by Black Joker
No employees to service everyone
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May 2024 by bradley noah
One of the worse companies in America when it comes to customer service. I placed a phone order 5/8/24. I was bringing 2 watches & 2 phones over from Verizon, I was told they will pay off both phones with Verizon up to 500$ one phone has $212 the other has $474. I even paid these people $157.62 they instructed me to contact them back 5/11/24. I call back 5/11/24 and they tell me I'm not eligible. I spoke with 2 different supervisors 1 says she will call me back in a couple hours the other says she was going to call me back on Monday 5/13/24 & she even gives me her number to call her back(I've called her about 150times & left multiple voicemails no answer no response). Obviously no calls ever returned. I go into the store explain my issue during my lunch break, I was told I will get a call back. Still no call back. I call the 800 number yesterday, 5/14/24 speak to a supervisor again tells me she will call back, today is 5/15/24 and still have not received a call. I filed a complaint with the AG office & the FCC for the fraudulent bait & switch tactic that was used my next steps will be hiring a lawyer.
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May 2024 by Yoselin Escobar
The employees are very friendly and provide excellent service.
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April 2024 by Captain M
So slow! Instead of giving people what they’re asking for, the employees waste a tremendous amount of time trying to sell old people things they don’t need so you have to sit here forever for simple things like picking up equipment.
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April 2024 by Elaine Arrowood
This has got to be the most unprofessional store I have ever been in. When there with granddaughter and was treated very rudely by the manager. NEVER DO BUSINESS with Spectrum if you want to be treated with respect.
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April 2024 by Jahn (Shark)
Slow even by appointments and while the guy that I talked to was knowledgeable about devices and services, I overheard another employee giving conflicting information about Cellphone service and Details per plan to an old couple, they got it sorted out after a while tho, but should know what you are trying to sell. My appointment took almost 30 minutes just to return some equipment. Another 15-20 to try and remove the service which they couldn't even do in store at the time. 3 stars because I was able to complete my task, even if it wasn't perfect, should've been faster but at the end of the day only 45-50 minutes wasted here.
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April 2024 by Chris Shinault
This place is Always So So Slow, Even when you make an Appointment , It still takes forever.. Most of the Employees here are rude and Not about Satisfinfing The Customer's Needs.....
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April 2024 by Mamie Phillips
Great customer service, way better than at Hanes Mall!!!
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March 2024 by James Brian
There's obviously a lot of fake good reviews. The only time that I was able to make it out of a Spectrum store less than 10 minutes is when the payment station is working right. If it's down, guaranteed that it will be 30 minutes to 1-1/2 hours
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March 2024 by S Young
Their open on Sunday's
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March 2024 by Miguel Keaton
Good customer service
