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October 2023 by Brooke Petty
My son loved picking up his cupcakes for his birthday! Very reasonable price. Extremely friendly and personable staff, my son even said he thought they were so nice, after we left. The party guests loved the cupcakes!
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February 2023 by Cheryl P.
They never answer their phones. I have been calling for days. I bought tires for three cars. I purchased the free rotation for life of tires. They have gone to appointments only but you can never get anyone on the phone to make an appointment.
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January 2023 by Tim K.
Sams is as Sams does. It's big. It has a bunch of stuff you need and even more that you don't. Prices have increased substantially like everything else. But there are still deals to be had. Choose wisely when you come. Parking can be a cluster and getting out even worse. Avoid weekend and around holidays if you can. The store is fairly clutter free and usually well-stocked. Employees are friendly but the star for me is the deli. Gigantic pizza slice and bottomless drink for $2.50 and the pizza is good. Whole pie for $8.98. Save some money and eat here. Hotdog and drink $1.38. What's not to like?
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August 2022 by Koury K.
Wholesale prices and very convenient, especially when you use their phone app, just scan your items and charge your credit card on file to skip the cash registers, all from the convenience of your own phone. You can also scan your phone at the pump.
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May 2022 by Justin F.
I hadn't been to Sam's in a few years but was sucked back in by a free year membership. It was $45 but they also credited me in $45 worth of merch, so it was seemingly worth doing. I have been reminded why I dislike Sam's. $300 later, you have the illusion that you're saving money by buying in bulk, but you're really not saving all that much. And now you have to find somewhere to hoard all this stuff, so unless you have a doomsday bunker or garage just begging to be filled with all the world's toilet paper (not again!), you might as well not waste your time and effort. They also have some kind of advanced level membership that they are forced to advertise down your throat as you're trying to checkout and leave. This was my last straw, as I have already paid for this membership only to realize I'm now paying for the privilege to be pitched a higher level membership. I didn't note what the upper tier membership entails because I want no part of this Ponzi scheme, but I did note on the way out that the gas was basically the same price as any other station. So anyone thinking they're saving money that way, you really aren't. 2 stars because I found a pineapple plant there though. That was a cool find!
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January 2022 by Mike P.
I mean...what can you say about Sam's? It's a warehouse store. More often than not, the employees are helpful and kind, and they tend to keep the store tidy and well stocked. I wish they'd carry more Keto items, atkins bars, and the premiere protein shake mixes they carry at normal Walmart so that I could get everything at one place, but such is life. The meats are good, and they have a cool wine selection. Samples of food are popular, but I tend to steer clear. Come for the gas discounts and stay for the bulk gift cards.
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November 2021 by Kiesha S.
My tires were in desperate need of replacing, due to dry rot from sitting and being unused during the COVID-19 pandemic. I shopped around and found the best deal and tires for my vehicle were at my local Sam's Club. While it was not easy getting anyone on the phone, once I did connect with Dillon at the Tire & Battery center, he was very professional, knowledgeable and patient as I expressed my concerns and asked questions. My service was relatively quick (about 45 mins.) and he even offered to drive my vehicle to me, versus having me walk around the building. I was initially frustrated at not being able to contact the department, and nervous about the quality of service I would get. However, Dillon helped me to put all of that aside. I am now satisfied with the service I have received from Dillon and my tires.
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July 2021 by Tim B.
We recently joined Sam's Club to give it a try when our Costco membership was coming up for renewal just so we could compare the two superstore chains. The worst experience with shopping there was the cashiers pestering us endlessly about signing up for a premium card membership to the point where they over charged us and or counted items more than once so we had to go through the hassle of getting them to remove the items and finally telling them please stop trying to push your premium membership on us and focus on checking us out! In general the store had an unclean feeling to it and the merchandise was not organized very well so it made it challenging to try and locate items. This is especially true in the grocery section. There was definitely a different feel when it came to the overall interaction with employees; you didn't get a feeling you were very welcome there and again with the over selling at the cash register we won't be renewing our membership.
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January 2021 by Lowell R.
Disappointed Attempted to use gas vending machine at front of the store. The machine had an error and did not provide tank that I paid for and no receipt showing voided transaction. I went inside to ask for help and the "Customer Service" manager refused any help because it isn't their vending machine. No help with contact information, just excuses. I pay to shop at the store and some "customer" assistance is appreciated when needed. But don't worry, the satellite TV salesman will ask about my TV service and try to sell me something each time I go in the store. Seems the "Customer Service" manager is good at shifting work to others from what I witnessed.
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January 2021 by Eileen B.
COVID Savety was lacking on my last visit on saturday. No carts available. No one retrieving them from the parking lot. Had to retrieve my own. No sanitation of the cart and the wipes at the door for do it your self was empty. 2 employees at the door, one checking for your card and yelling at people who tried to exit by the cart door looking for carts. The other was telling people to put on a mask. Very worrisome at the lack sanitation guidelines.
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January 2021 by Tim S.
I like Sam's. I have been a member for years. The new pay with the app instead of going thru the checkout line is great. Unlike Costco, I can use my Sam's membership card via my phone wallet versus carrying another card. The Member's Mark product line is good. Selection here is decent. I view Costco and Sam's as about the same. In Winston-Salem, I do lean more to Costco because the store here is slightly larger and it is easier to get in and out of. Trying to get back on Hanes Mall Blvd. when leaving Sam's is a pain in the ass.
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May 2020 by JJ J.
Ok so I bought a watermelon for the Memorial Day Holiday 2020. Get home cut the watermelon open and it's mushy and overripe. I call Sam's Club customer service 800 number and they tell me to contact the Club there is nothing we can do. I contact the Club here in Winston Salem on Hanes Mall Blvd. I tell the associate I have a watermelon that's overripe and mushy. She says can you bring the watermelon back to the store in a trash bag. I said to her you want me to stand in line, waiting to get inside Sam's Club for my watermelon refund. There is line around the building for folk to enter in this pandemic times. WOW, I spend hundreds of dollars monthly at Sam's Club on Hanes Mall Blvd in Winston Salem as a plus member and you can't credit me 6 dollars back on a watermelon without a hassle. Very disappointed in the process Sam's Club has in place for grocery return.
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November 2019 by Dustin C.
I bought a pair of headphones from here and if they ended up charging my card $800 and I had to go to the bank to clear it up because every time I show them they tried to return it and it charged to me then told me it was my fault and they didn't know what was wrong with my bank card. The next day I switched to Costco and I am way happier
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October 2018 by Erin H.
Ordered a Pokemon cake for my son's 10th birthday. Ordered it for pick up at noon, came in at noon and was told it wouldn't be ready till 1. Since I live in Thomasville I didn't make it back until 5pm. Wrong cake, and the edible thing on it was bunched up, looked bad. It would have been nice if the manager gave a crap, $3 off doesn't make up for y'all messing up the time and the cake. The bakery use to be awesome, but sucks now.
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March 2018 by Iman M.
***Note: This review is for the Deli Bakery**** Because of my love affair with cupcakes and more specifically cupcakes from Sam's, I always order cupcakes from Sam's when I have to provide cupcakes for an event or function! My cake and cupcakes for my doctoral graduation party were even from Sam's and this particular Sam's location. That being said, you can imagine my disappointment when I placed an order this Monday for cupcakes and received subpar service and an incorrect order! First, when I initially placed the order, I repeated my order multiple times. My order was 30 vanilla cupcakes, 15 bright yellow and 15 Royal blue. The bakery associate taking my order kept repeating "light yellow" instead of "bright yellow". At one point, I even spelled the word "bright" because I was trying to make certain that I had bright yellow cupcakes when I picked up my cupcakes on Wednesday afternoon. Fast forward to Wednesday.....I arrived at the Deli Bakery to pick up my cupcakes at approximately 5:09 PM. I immediately noticed my order on the Pick-Ups rack. And guess what? The yellow cupcakes were definitely LIGHT yellow instead of BRIGHT yellow but actually getting them in my hands was going to prove to be an issue! When I arrived, I could see one associate working in the breads and rolls and there was one associate on the phone where you pick up orders. She definitely saw me approach the area but did not acknowledge me. It didn't seem to be a big deal until she continued her phone conversation as if I wasn't there! At one point, she turned her back to me and walked further into the bakery area. I waited....and waited....and waited....until a male associate from the concessions/prepared food area came thru to go to the freezer area to get pizzas to take to the front. He spoke as he was passing thru. After he had loaded up the pizzas, he stopped and said "Ma'am, has anyone helped you?" I replied "No". He immediately apologized. He then proceeded to get my name, grab my cupcakes and give them to me as he exclaimed "I'm so glad I needed to come get some pizzas!" to which I replied "Me too, me too!". The time was now 5:24 PM. And no, I couldn't mention to any Bakery associates that I had requested bright yellow cupcakes instead of light yellow cupcakes because the one associate was still on the phone and the other one was still preoccupied with rolls!!
