-
February 2024 by t SMITH
Seth is Awesome, Reliable, and Informative!
-
January 2024 by Soylent Ape
The wait for service was short. Rafael was courteous and very careful with my vehicle, taking his time to angle the tow vehicle to minimize damage to my car. The quality of service was remarkable. Highly recommended.
-
December 2023 by Dana Strathman
Terrible experience! Called AAA and they sent Salem Towing. My son wrecked and they came out - needed flat bed to move truck and said they would send one in 15-20 minutes- never showed up! never called! I did send the original driver a text asking what was going on - he read it and ignored! I called AAA and it looked like the call was complete ! Absolutely ridiculous! Horrible customer service !
-
November 2023 by Blake Frenette
Excellent service! Rafael is definitely the man to request! Great experience!
-
October 2023 by Alicia Howell
They picked up our car today and towed it for us thru triple A … they were friendly prompt and did a good job.Service: Car towing
-
October 2023 by jane ferguson
Fantastic service. Jason was very polite, helpful and knowledgeable. Very quick getting to my car. I’m really happy with the experience.Service: Car towing
-
June 2023 by Matthew Culverhouse
Way too pricey
-
June 2023 by Sal Rod
I called Salem towing for a jumpstart as my battery died on the highway. They sent me a guy with a jump-starter that did not work and just took my $75. My car started up just fine as someone else stopped and help us with their jump started that worked. Would never use these guys again as they just look to take your money when in desperate need.Service: Battery service
-
March 2023 by Samuel Portillo
Great tow. Very meticulous and careful with my classic! Kind and helpful driver too.
-
March 2023 by Keri R
Fastest service, kind technician!Service: Tire change
-
March 2023 by Ferlin George
Excellent Service! Totally Satisfied!Service: Battery service
-
March 2023 by Michael Carbone
Horrendous. Called AAA for a tow - they subcontracted to Salem Towing. They text me that Salem will arrive at 10:26am. I have my wife set to arrive at 10am to location. Another text arrives at 9:45am that driver will now arrive at 9:50am. My wife arrives at 9:56am. Driver Nelson Rivera begins screaming at her that she is late, and how dare she, and he doesn't have to take this! She says that she is not late to the original scheduled time - he begins cursing and screaming, then steps at her aggressively to physically intimidate her. He then jumps in his truck and peels out of the parking lot. I called Salem twice to give them a chance to explain and address him, they don't ever bother calling me back. This driver is an angry menace, who thinks its ok to "step up" to a small female customer. NEVER do business with these horrible people, who do not care at all and think its ok to act menacingly toward women. I would give zero stars if it were possible. UPDATE: See the pathetic response below - the apartment manager was there and saw the whole thing - Nelson was screaming from the moment he left his truck. Your employee is unstable, and you refuse to act. I hope this is used as evidence against you one day when he hurts someone.
-
March 2023 by Ashley Hodge
I did not use this business, however they did come up behind me and passed me in a no passing zone at a very high rate of speed. Then proceeded to do this to another car. While they attempted to pass they almost hit a car on opposite side of the road - very careless for others safety! Watch out for this guy!Update to owner’s reply: First and foremost, I’m so sorry to hear there was an emergency and sincerely hope that everyone is ok. Thank you for clarifying the reason. I would like to clarify my post was not slander or bashing, it was factual and accurate. Slander is providing false information which was not the case. Yes, the internet is an option/platform to provide feedback these days and has been for some time. I was clear that I have never used your actual service; however, at the end of the day this was a representation of your company and there was almost more than one emergency that day.
-
March 2023 by Bill Corlett Sr
Contacted AAA for battery replacement service advised them of year, make and model of my vehicle so that they could have the proper battery available when servicing my call. I had been that the battery was marginal when my vehicle had it's NC State Inspection and it finally quit on 12/24/25022, failed top start vehicle. Servicing vehicle arrived from Salem Towing. The technician that arrived, Jamie, opened the door of my car and stated "The reason my car wouldn't start was that I had left the headlights on therefore killing the battery. I tried to explain to the gentleman that my vehicle had automatic headlights that shut themselves off. He argued that he had been doing this for a long time and knew what he was talking about. I tried to explain that as a retired automotive service manager with over 45 years of experience and the owner of the vehicle; I was also knowledge about this situation. At this point Jamie picked up his testing device, whiteout doing any diagnostic testing and proceeded to leave without assisting me in any manner. I have never experienced such a rude, arrogant, unhelpful individual in my life. I will not let this rest and intend to inform AAA of this completely unacceptable treatment.Service: Battery service
-
March 2023 by Taylor McKinney
Although this is not directly my own experience, I had the absolute pleasure of witnessing a Salem Towing employee assisting an elderly lady to her car with such care and gentleness. It appeared that her car had broken down and she called AAA. I just wanted to shout out this individual not only because of his willingness to help in his line of work, but because anyone could see (from afar) that this person cared deeply for this elderly woman and wanted to see her to safety. It warmed my heart!!!
