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January 2024 by Brandon C.
Long story short, I had major internal engine problems with my f150 that should have been covered under warranty. I brought the truck in for repair only to be told that the noise was "normal wastegate rattle" according to Ford. I gave them a copy of the TSB describing the noise, the failure, and the solution (the electronic version of which even included an audio clip of the noise). The same problem (cam phaser failure) is a well-known pattern failure on these engines and had previously occurred on my truck and been repaired under warranty. I was fairly certain of my diagnosis. So much so that when they called to tell me out was fine, I asked them to listen again. They called back within the hour to tell me the same thing. This is problematic because at first the noise only occurs at cold start, and an hour later is not long enough to check it again. Clearly they did not check it again, just repeated the same statement, assuming I didn't know what I was talking about.They declined to repair, then the warranty expired. The problem progressed, the truck broke down on a road trip in Canada, and now I'm stuck with $10,000 in repairs and 5 months with the vehicle off road waiting for parts to fix an inappropriately denied warranty claim. The repairs were more extensive than originally needed because the failure progressed in the mean time, taking out other timing components and catalytic convertors. I filed claims with Ford customer care who blamed the dealer ("they are independent and we don't have any control over them") and with Parkway who to this day has never responded to emails, phone calls, letters, and Ford customer care.I eventually completed repairs and am selling the truck to buy another brand. My experience could happen to anyone (modern cars are complex and certainly misdiagnosis is possible, even when the correct diagnosis is handed to you on a platter like this was), but the complete lack of response to email has been frustrating. Presumably, they realize they screwed up and are hoping this goes away. After posting a review on Google, I received my first response from parkway. Basically they said they regret my disappointment but said they could not duplicate the problem. This is not true. There was never difficulty dupkicating the problem. It happened at every cold start. We disagreed over the significance. I was proven correct to my significant financial loss. My advice: look for literally any other dealer should you wish to buy a Ford. I've had better luck with Crossroads and Crescent.Caveat Emptor
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September 2023 by Angie M.
I ordered a Maverick 377 days ago with Tyler Smith. Along my journey he stayed in contact with me whether he had updates or not. Tyler was very courteous and helpful and answered any questions or concerns I had. My Maverick arrived two days ago, and I was able to pick it up and meet Tyler for the first time in person. He was absolutely the best Car Salesman I have ever dealt with! He made me feel more like "family" than just another customer. If you need to purchase a vehicle, then go see Tyler Smith!' You will not be disappointed in his Customer Service skills!
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March 2023 by Jazzy W.
After moving back from LA I took my ford focus to Parkway Ford. They didn't want to do a service on my car even though I bought it from them. They said they don't know the history of my car. What history? It's been sitting in my driveway. One thing I can say about the car dealer in Los Angeles that I bought my car from they never had a problem servicing It. Now I have to run all over town to get things done that I had done at the dealership in California. It's almost like they aren't interested in making money.
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February 2023 by Linda W.
If you had a 0 I would have used that rate. This company at this location does not have a clue about customer service. They lie, don't inform customer of what they are doing, always have an excuse as to why they are so negligent, and try to make you feel responsible for their mistakes. They kept my vehicle for two full weeks and still didn't get the job done. Please be very aware of you go there. It's not a pleasant experience.
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January 2023 by Farrah S.
service manager Mr Voyt is a scam artist. voided my warranty without any proof of how damage was done with to my transmission and said I owed 8k out of pocket to replace. This was after the story changed many times as to how they think the damage was done. I am a 100% disabled veteran and he did this to me. I have hired a attorney to sue both the service manager and the dealership.
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December 2022 by John R.
Ordered a 2023 Ford F-150 Raptor earlier this year to the exact spec I wanted. Fast forward 6 months and I find out that a $1,100 graphics package somehow got added to the build. After going back and forth with the salesman who allegedly spoke with the owner, they're choosing to not own up to their mistake because they can make more money selling it to someone else. Having put all my eggs in this basket, I'm now forced to go to the back of the line with another dealership and start the process over again.To the owner - Try to remember that your dealership is the same now as it was before COVID. Tough times are approaching and it's more important now than ever to keep your customers happy and do the right thing. $1k gained today, is going to be $10k lost tomorrow.
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November 2022 by Glenn H.
5 Star?Fri, Nov 4 at 3:36 PMIs that for these people that are buying these $50,0000+ vehicles? I happen to have 2 that I bought there in 2016 . New vehicles, and everyone then, seem to bend over backwards for service issues and questions. NOW, we have been pushed aside for care of our vehicles at Parkway Ford. I was there on November 3rd for the recall repair and just ask to check my transmission hesitation issues (which I was informed that wasn't a part of the recall), but was told that maybe they could look at it in January if I wanted to bring it back then. This was an issue that I had looked at back several years ago, but was told then to just keep an eye on it and bring it back in if it seem to get worse. I also noticed that just a simple oil change has risen to $90.00+, which is going for an average of $35.00 everywhere else in our area. I realize that thing are getting worse in our economy, but so is your service. I just wonder where the 5 STAR rating came from? I was thinking on a new explorer but you guys made up my mind for me very quickly. I know that this complaint will be deleted and canned, but I just had to speak up. Keep up the 5 STAR SERVICE!! especially to those who are paying out the nose for those awful service prices and automobile increases.One thing I can say, the employees are very friendly while hitting you up!
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September 2022 by Jeanette B.
I just left Parkway Ford /Lincoln dealership and the personal service here is outstanding! I made an appointment with the Lincoln Concierge even though I was Just taking my car in for an oil change and check-up, but I had a few questions about the technology/computer. They were warm and helpful and answered all my questions! Two thumbs Up