7:30AM - 5:30PM
2956 Griffith Rd, Winston-Salem“I purchased a lawn mower as a father's day gift for my husband in the store that was actually sold only online. I had it delivered to my home. Unfortunately, I needed help to get it assembled. Although the store policy was that I could not have the lawnmower assembled by the store (even though the gentleman that does the assembles was in the store at the time) there were a few store associates that went out of the way to assist and did so outside in the sweltering heat. I want to thank them for all that they did and give a shout out to Gene, Ramona, Jason and Swairu. Thank you so very much.”
“Went to get straw after waiting 20 minutes for an associate to come help us at Lowe’s. The lady in the garden center “M” was very sweet and helpful!! She called another associate to help us load the straw and he showed up in seconds. His name is Warren! Just wanted to brag on these employees for being so kind and helpful:)
“Pictures are just some I took while waiting for them to find a code for the truck that had the straw””
6AM - 10PM
1000 Hanes Mall Blvd, Winston-Salem“Great customer service! This is now our "go-to" store as they understand the word "empathy" (and we don't live in the area). I had delivery issues with some items I ordered from another HD store. Long story short, the staff at Winston Salem store took care of me right away as they understood the situation and was compensated for the problems I've been through. Their staff were kind and sympathizes with you, and their manager, Ryan, was professional and took care of my problem right away. He understood the value of making your customers happy, for possible "repeat" customers for the future. Thank you all!”
“Great place to purchase commercial & high residential lawn equipment and supplies. Staff are knowledgeable about products and very friendly every time I come. Also open most Saturdays which works for my busy lifestyle. They have a repair service/staff that are awesome ?.”