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August 2023 by Richard H.
I needed a minor diagnostic observation and test for a clunky sound on the drivers side of my 2018 Pathfinder. The service manager said they were short staffed. Three days later, maybe longer, they finally had time for the check. I have an extended warranty but no mention of using it. I need a ride home with no offer to use their shuttle. That's my bad. I should have asked. After several tries finding out what the noise was, I had to ride with the service manager to determine what and where it was. The manager and I figured it out, witand it was dealt with. A simple issue had taken several days, and it was a good thing that I had a second vehicle to drive. Veterans beware of this way below average dealership. I don't have enough time to tell a previous problem that had arose. My wife has a Toyota prius and has it serviced at the Modern Toyota on Peter's Creek in Winston-Salem. Compared to the Nissan dealership, my wife says it is top-notch. Modern Nissan is a poor choice for anything to be done on your vehicle. As I said, veterans keep away from the less than good dealership. What a pain in the @$$
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July 2023 by Jon Berry
Horrible communication. Had a lot of work done. Got the car back 3 days late with no communication. Finally got car home had another issue they caused. Finally got the car back again yesterday. Now there is another leak under my van from where they were working that I have to call in about today. I just don't get it.
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July 2023 by Valerie Davis
Easy to schedule…fast, efficient check-in…personable shuttle driver.
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July 2023 by Marilyn Whitney
Good communication and service. Very busy so it was slow getting done
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July 2023 by Darlene Gist
They was fast
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July 2023 by Veronica Berberena
Friendly and honest.
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September 2022 by Shirley H.
Worst, worst, worst place I've ever seen. They low-balled me on a trade-in so much that it was beyond insulting. Then the 'manager' decided to tag team me and came on way too strong.
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July 2022 by Bruno G.
We had two Nissan cars. We had to go to a dealership service center twice; once for each car. Both times, it was terrible. Very expensive. Bad communication between the teams. Very unreliable on when you will get your car back. I had to go back to complete jobs. I will not go back to the Nissan service on University Parkway. Now we go to the other one on Peters Creek. Longer drive for us but the service over there is 10 times better
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March 2022 by Jen A.
This is the 2nd time this group has disappointed. Had both axle's replaced at Modern and used a local oil change provider after the service. (I used to have Modern do all major items and regular oil changes more locally.) I was told I was slinging grease near the axle and need to service it and I told them it was just replaced and showed them my invoice from Modern Nissan. I called Modern Nissan and the Service Manager stated he'd need to order the part and we scheduled an appointment for the following Friday. I took the day off of work to resolve the issue. After waiting two hours a Service Advisor stated the new axle was cracked and that they would need to order the part. I explained that I was told to come in that day because they needed the parts to come in. I asked if I could use a loaner until my car was resolved and they would not. I had to reschedule an appointment and they allowed me to use a car for the day so that I could go to work. I explained that I shouldn't have to pay a penny for the rental car which included filling the gas tank for the amount I used. I had already wasted my own gas coming and going for nothing. The manager stated I would need to pay for the gas and acted as if they were doing me a favor by allowing me to use the car for the day at no cost. He did not apologize for the inconvenience or acknowledge that his team made a mistake. If he had done this, I may have continued my services with them.
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May 2021 by Debora F.
I really want to thank the service department. They were great. Especially Jason. He made sure I had all the information I needed and the repair was taken care of with minimal delay. Shuttle guys were a big help too.
