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April 2024 by Christine Arthur
Had a 1 pm appointment for a fitting. At 1:25 someone finally came, just to tell us that suits that are not on the floor can only be rented, even personalized suits, which you should be able to buy! We needed to buy a suit for our wedding. So if you want something other than a black, grey or blue suit for a wedding go elsewhere. If you want something with a little pizzazz, this is not the place! Don't bother with setting an appointment because you will still have to wait. Customer service is sub par. Staff walked by us several times and we were ignored! Highly disappointed and will not return nor refer anyone there.
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April 2024 by Timothy Cooper
Great experience again! I don't remember the manager's name but I told her she needs to clone herself lol! There was great teamwork and everyone stayed calm and professional, despite it being prom season as well!
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April 2024 by Daniel Pegram
Very helpful staff! I was in a bind and the tailor helped me out big time!
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April 2024 by Jaime Shoemaker
Went in looking for something to wear to a ribbon cutting ceremony. Tim was fantastic...he helped me find something with a little soul ?
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January 2024 by Henry Anderson
A lot to choose from but not enough staff
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December 2023 by Steven Spencer
Rude disorganized no helpful
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December 2023 by Madison
Worst customer experience. Literally spent 10 minutes in the store, passed several associates, not one person asked to help us. All 4 of them were all on their phones, super awkward environment. Don’t recommend and we will never be going back.
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November 2023 by Steve D
Only stopped in for a tie to match suit I had purchased at MW in Fla. Was very impressed by the size of this NC location. It appeared to have more items in store than the SoFla location I had shopped at earlier in the month.Overall I find MW rewards/ discount program poor and difficult to use. A simple 10-15% discount offered on a spending limit (say over $500) would attract customers. Currently, you need to wait over a month for any discount - regardless of how much you spend.
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September 2023 by Bailey Cooke
Polite and friendly but most of the groomsmen alterations were off ot too tight. One didn't even get his suit in and had to be replaced with an off matching color. Seems like a lil more care could go into the enitial measurement
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September 2023 by Terrence M.
Honestly I am not happy with this store. I went into the store to get my measurements for my best friend wedding. I am the ring bearer. While I was waiting for someone to become available, this gentleman walked up and asked if I needed help. I do not know his name I'm sorry. But I told him I needed measurements and he asked me to walk towards the desk towards the back. As he was grabbing his tape measure, I noticed he had his phone to his ear but I didn't make a fuss about it. However, Everything was going fine until after he finished the measurements. He gave me two pair of pants to try on and took me to the dressing room. Once I came out, he was sitting down laying back on his phone. I was trying to ask questions and he was too focused on his phone. One time I asked a question, he started answering and stop mid sentence to look at his phone and respond to a text I'm assuming. I stood there for a few seconds and he never looked up and I walked away, put my pants back on and left. Very unprofessional. I'm really not a hard person to please nor do I get flustered quickly but this was just mind blowing
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May 2023 by Angel Walker
Had a good experience renting a tuxedo from them for a prom. Not overly priced and the tuxedo was extremely nice.Everyone we dealt with was very helpful and friendly. The store can get crowded but that is to be expected. Recommend getting there when they first open.
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May 2023 by J W
This store has always been one of the best run men's stores I've ever been to. The crew know what they're doing, and they'll go out of their way to get you the right fit.
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April 2023 by Tracy Myers
I’ve shopped at this location for 20 years. Once upon a time, the service was among the best in retail. However, it has gradually declined to a point where no one even asks you if they can help or says hello. I just left after browsing for half hour with no one even asking me if I needed assistance (I did). Very disappointing.
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April 2023 by Brajan Funes
Service is incredibly slow, painful and employees act like they don’t want to be there. Waited to be helped for an hour. Check in process is poor. Try a different shop like Thruway for rentals.
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April 2023 by Eric Moore
I amended a previous review. Tony at Menswear worked with me on an exchange on 4 shirts that were originally too small. He did state that I must have been measured incorrectly. He refunded my original amount and found better fitting shirts that came up to a much lower price. Thank you MW. It took a third conversation and an email to MWlistens and I am good to go.