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October 2024 by Julia Harris
So...(roughly) 6mo ago I went and got a king bed and frame. The bed? Awesome. Wonderful. Meets all my needs. But for the love of all that is holy? DO NOT BUY YOUR BEDFRAME FROM THESE PPL! I've been thru 2 that they claim can hold up to 1500lbs (they broke under me I'm 190lbs for reference) and then paid roughly $200 more for the old school box spring set up. Well I have leukemia and was very sick at my mother's when the "new" box spring and bed frame delivery was coming thru, so she was here to oversee it. I just got home and go to look under my bed for my cat to see that my box spring is not only completely ripped down the middle (bc my cat is now inside and I can not get him out) but there are more than 1 broken plank I can feel with my hands. Mind you, this is the THIRD bed frame paid for and it was DELIVERED BROKEN. I literally have not even sat on it yet, and I'm not about to! It's broken, ripped and my cat is stuck inside. Called to see what can be done and was told "nothing i can do. It came from the warehouse like that, call back at 11a to talk to person X" ...Awesome ? job mattress firm (I'm being facetious)... so ladies and gents? Do yourself a favor and take your business elsewhere.
I will change this review if anything positive comes out of my 11am phone call to the guy who sold me this disaster... but literally short of an entire refund & coming to get this garbage of a frame and/ or replace it free of charge with something that actually stands up to the weight they claim their bed frames can? This is staying right here. Run. Take your business elsewhere. NO ONE should have to replace their bed frame 3xs in a 6mo time span. Please Mattress Firm, do better. I'm not the type to leave bad reviews unless I'm just beyond fed up and feel I'm not getting anywhere. And 3xs? I'm beyond fed up, and i feel I'm not getting anywhere.
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October 2024 by ashley steelman
Very easy. Customer service from Bryson was great. He was informative and kind. He went above and beyon, listening to my priorities and being patient with my questions.
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October 2024 by Sam Whitehurst
Easy purchase without any hassle.
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October 2024 by Di Smith
Amon
Has been a helpful and great salesman this is our 6 th mattress in past 5 years we have purchased
We won’t go anywhere else
Prompt on sale n delivery
Thank you
Amon
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September 2024 by sara lopez
Everything went smoothly and well!
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September 2024 by Tracy Reece
Armond is the best ever!!! This is our 2nd purchase with him!!! Keep up the great work Armond!!! If you are looking please ask for him!!!!
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September 2024 by Brian
Bryson was there when we arrived and immediately was ready to help with what we were looking for. He made an awesome deal and provided amazing customer service. Go there and ask for Bryson! Thanks again!
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August 2024 by Cindy Stampe
Armand (?) was so helpful, no pressure, easy transaction and just a nice guy. Honestly the best mattress purchase experience I've ever had. ?
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August 2024 by Taylor LoPrimo
Absolutely amazing! Armond and Davae were phenomenal to meet and work with. 100/100 recommend.
Davae took his time helping me choose the perfect mattress for ME, rather than some places that cared more about helping sell the most expensive product.
He also let me try every single pillow in the store until I found the right one, but never once pushed a sell on me, and at the end of it made sure I was getting the best price possible while still making sure I got exactly what I wanted.
Very patient, kind, funny, and did not mind my toddler running around and even helped me entertain him so I could feel more comfortable choosing a mattress.
Thank you guys so much! Definitely will do business with you again, and send anyone I can this way!
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August 2024 by Daniel Wilson
Great experience! DeVae help me out so much and I found the perfect mattress. Best one I've ever bought.
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August 2024 by T H (taylorhorton30)
Armond is fantastic!! Thank you!!
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July 2024 by Brian White
Friendly, knowledgeable staff. We really enjoyed our mattress shopping experience.
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July 2024 by Drake Tulbert
DeVae was great
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July 2024 by Steve James
Armand was our salesman. My wife and I give him 5 stars! He was very polite and knowledgeable. We viewed the showroom and had to leave for a doctor appointment. In discussion, we chose to return after the appointment and make our purchase because of Armand. He did not pressure us in any way which we were very grateful for. He set it up for us to make our payment in full for the following day and also gave us a choice of our delivery day. All in all, it was a wonderful experience of our first mattress purchase in 20+ years! Thank you Mattress Firm and thank you Armand!
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July 2024 by Chris Stone
Very knowledgeable and helpful. Our 2nd time buying from Mattress Firm.
