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October 2023 by Laneque Horton
Overpriced and overrated in my experience. Missed cleaning the headliner, which I pointed out during inspection before scheduling appt. Hair strands left on center console peobably from used towels, gas cap missed, personal papers work badge and other items from dashboard and arm rest thrown in a trash bag and stowed in trunk, communication should have been given regarding items in the car. Staff assumed I knew where I was going when it was time to pick up my car, Betty stated "in the back." I wandered around the back only to be redirected to the front. It was a stressful experience from 8 am until 12pm. Wheels still dirty service was 2/5, poor communicaton, 2 stars bc the staff was polite. I let staff know this was my 1st detail and 1st time at their location there was no courtesy, no information about the process, given that it took 4 hours and my belongings were thrown away with the bag in my trunk, there should have been an explanation of what to expect. Not worth the time or the money I am not satisfied with the customer service or quality of work. I had to hurry to work so didn't have time to inspect my car after or give feedback in person. I observed they have many regulars (older generation) and many officers get their squad cars serviced there. Betty and Graziano (owner) bragged about how they have been voted #1 time and time again and how they do a thorough job "not like these other guys." I will be going to the "other guys" next time. I will not return to Marco's unfortunately. They appear to leave a good impression on many, but for a $120, 4 hour detail, there were too many details left out for me.
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September 2023 by Pam Graham
I took my car to Marco’s Car Wash for the first time today. They done an awesome job cleaning my car inside and out and they have great prices!Thanks Marco’s, we’ll see you again!!
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September 2023 by Madeline Berry
Owner made comments about my body while I was discussing my car with him. After he offered to purchase my car and help me find a new one he asked “what are you going to do for me?”. I shut him down and said no thank you. His employee accidentally broke my center console while detailing the car and admitted it in front of the supervisor when I brought it to their attention. When I returned to speak to owner the supervisor denied any knowledge of the situation. Owner accused me of trying to rip him off and offered nothing- not even to help me find a new part and install it, which is what I was hoping for. Insanity- I’ve never been treated worse by a business. I don’t leave negative reviews but have no other recourse. Please don’t support this business.
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September 2023 by Joan Hicks
This is a wonderful car wash. Very reasonable prices and excellent customer service. Very friendly and very competent employees. My car has never looked so clean especially the inside!Services: Auto detailing
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September 2023 by Anthony L.
Best car wash in the city. They are as close as you can get to detailing without actually having your car detailed
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August 2023 by Denise Randleman
Great wash, though I paid extra to have my plastic mats washed and they were only vacuumed... not wet at all. Trunk net was taken off and thrown in the back and was not put back on at the end. Love the way the car looks - especially tires and windows.
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August 2023 by Morgan Zane
I had a miracle performed here about a month ago. I inherited a car site unseen, and upon seeing it, the car was flooded with mold growing inside. Marcos looked over the car the very next morning, and did the extensive steam clean job the next morning. These people got this car cleaner more than I thought would be possible, INCLUDING the headliner! I am kicking myself for not taking before photos. The work was amazing. Will be back in soon.
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August 2023 by Shannon Buckley
Just moved to Lewisville and had the pleasure of discovering this place. 12+ travel hours in the car with 3 dogs.Marco's is the bomb! Thank you for successfully getting the dog hair and travel funk out of my car and restoring it to like-new. I'll definitely be back!
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July 2023 by Ian Luecht
Great staff and service. Prices are fair, but really it's the staff that make the difference at Marco's.I used to take my 3 cars to Zips and had 2 of them damaged there. So in looking for an occasional wash place I found Marco's and they've been great, it's a low pressure wash drive through wash but it's full service and they prewash and vacuum your car before it runs through the drive through wash. Once out, a detail staff will towel dry the exterior and wipe the interior out also cleaning interior windows. You do need to be patient as the detail staff do great work and generally aren't rushing and don't cut corners.Highly recommend Marco's for washes, they offer mechanic services as well but I haven't used them to offer a review on that.
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July 2023 by Alesha Sherman
Very poor job. I am very disappointed as I had high expectations but instead I was highly disappointed. Noticed a few things upon pickup that I asked to be corrected. However in a rush to leave as I was on lunch I did not realize the magnitude of poor service received. Door jam areas were NOT cleaned properly, food like particles on the inside overhead handles, small items missing from the car(yes I should have removed them). I paid hundreds of dollars and all I got was a regular car wash with seats shampooed.Service: Auto detailing
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May 2023 by Angela A.
These guys do a great job cleaning your car. I would like a little more attention to detail inside but overall it is a great service! Beat time to come is in the morning between 8-10 I think. Later in the day lines get long. I will definitely return!
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May 2023 by Debra Angell
Just had detailing service. Better than I could have imagined. I was mostly amazed and speechless when I saw the car. I am not sure that I want my car so immaculate. Don't want to mess it up! They did a wonderful job! Could not have been better. Price for service is very fair also, and much appreciated.Service: Auto detailing
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May 2023 by Sheila Lattimore
Definitely did a great job and took their time to detail my vehicle!
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May 2023 by Winnie Luck
My first visit. The lady at desk was very kind, explaining what to do. Gentlemen working on car were very detailed and did a wonderful job.
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April 2023 by Amb Marte
There’s a lot of places that will wash your car and cheap you out, this isn’t one of them. My first time detailing and they inspected my car before and let me inspect it after before i even paid. Everyone is soo sweet and the customer service is excellent. I’m convinced if you hate them, you’re just a bad customer.Service: Auto detailing
