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“We had the best experience yesterday when we changed to T-Mobile. Annabelle was the nicest and literally had me covered in everything down to home internet that I had no clue I needed but glad she offered it. I am so happy with the service and products and this store.”
“Big changes for us. We took advantage of the promotion. Got 2 free IPhones…Iwatches….We’ve gone cordless! Now we’re streaming everything. Goodbye AT&T and Direct TV…And the channels we now get…..Wow! Be patient as you make the changes. They certainly will be. Go to the Peters Creek Parkway store. Ask for Eli….JJ….and Sully!!! They’re THE best!!Oh and we’re saving more than $1200 a year!!????”
“I had a great experience this week at this location. Came in to upgrade my phone for the first time in a few years. Chudney was extremely professional, friendly, knowledgeable, and made the process smooth and easy! Would definitely come back to this location!”
“Had an message on my phone enter sim puk they got me in touch with tech support and they resolved my issue fast AWESOME EMPLOYEES so please if you need a new phone or having trouble with your phone please visit this store the EMPLOYEES are AWESOME”
“Nice people and probably the best of all the other locations. Wish I could give it a 5, but T Mobile needs to treat their staff better and have more people working for helping customers. The people working were multitasking like crazy, but having worked in retail management for my entire life you can tell when people are JUST THERE and NOT totally enjoying what they do. Yes they were good, but I felt rushed withy experience once more customers walked in. I stayed out in the parking lot for over an hour downloading my own new phone. I made sure I was doing it correctly before I left since I've never had an experience like this. Basic chit chat about what was being done just to get me in and out fast. I like many people do not know a lot about setting up a new phone. Mainly you get nervous about it due to being afraid you will lose photos etc etc. Once I was handed my phone nothing much else was explained to me and I did come back in to ask about things. I actually came back the next day too for more help. The person I had seed very rushed and did basic without much conversation. I think his name was Frank, but he helped when I came back in and I could tell the other person just failed to tell me important details. So ... T Mobile ... Hire enough help so you don't stress your people out and have them act just like robots. You may keep people longer in this job if you treat them better.”
“Great people and services they aren't required to provide . Fun games and you can potentially leave with a good deal of money. 500$ max payout per day. So if you when 2000$ you must return the next day for 3 days to receive the rest of your winnings. Not bad”
“On Saturday, March 30, I was in the store and received excellent service from Sarah. With my little English he was able to help me and I upgraded my cell phone. I am satisfied with her treatment and her good humor. I hope there are more people like Sarah with her great dedication. Thanks Sarah!”
“Very simple to pickup an online order. Didn't bug me about setting up my phone for me and let me do it myself. Very polite and efficient and overall an excellent experience.”
“I’m conditioned to hate dealing with cable/ISP companies, and I haven’t always had the best experience with Spectrum in the past. However, I just had a wonderful experience at this location…I could make an appointment, talked immediately to a friendly and competent specialist, and he fixed my tech issue and helped me “right size” my bill. If he’s there, try to talk to Ryan!”
“At this location, they make sure that every question you have is answered and whatever your internet/cable issue is get resolved. My only issue is that the one guy who is so anxious and getty yet very talkative with his customer that he forgot about everyone else their who has been waiting 30min or longer.”
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“I love working with X1 Communications. These guys provide top-notch internet at an affordable price and they’re super friendly, too! I wish they provided to the whole city.”