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February 2024 by Hannah Kohl
Ashley was absolutely amazing and very helpful with us and very patient with us. Really amazing!
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January 2024 by Alyssa Travers
I was shopping in this store a few days ago and getting my New Years outfit together and I was provided excellent customer service from the manager Ashley. She went above and beyond and helped me put an outfit together when I had no idea where to start. Good customer service is hard to find!
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December 2023 by Flor Pena
Horrible management!!The mangers are useless, they don't give enough hours to the employees! If they were to change the mangers then there store would be better!!
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December 2023 by Keira Daiz pena
Terrible mangers!! They don't do there job ,they leave all the work to the employees while there in the back doing nothing and messing around with the other mangers!!
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October 2023 by Regine Claybrooks
I just want to state, I had a 5 star experience this past weekend at Forever21 in Hanes Mall. I came in closer toward closing time in a rush to find an outfit for my last minute decision to attend a class reunion. Lo and behold, the staff were helpful, but, also patient with me. I appreciate patience so much in our world these days because it’s so hard to find sometimes. The store was clean, organized, and had an ample supply of different pieces to fit different taste. Thank you so much for making my night so special!
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June 2023 by ROBERT BAILEY
Great place for teen daughter clothes.
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May 2023 by Brittany E
Bought 2 pair of shorts. I live an hour away. Next day, I realize they left the ink pad on one of the shorts. Wouldn't refund me unless I drove the hour there and back to either take the pad off or get a refund. They told me to go to aeropostal because they are a sister store and would be able to get it off. Went to hickory when I was in town for something else and aeropostal said they had no idea why the guy told me to go to them, they don't use the same ink pad security tags. So wasted a trip and still can't wear the shorts I paid for.
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May 2023 by Timothy Grimes
Very good selections.Was browsing for a shirt,but didn't get anything but will definitely come back.
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February 2023 by Sir Framesbond
Let me start 1st by saying that I'm appreciative of great customer service, hence why I take the time to write reviews. People tend to complain about the most miniscule of things but seem to NEVER voice the great experiences that happen in their presence. I wanna thank Nancy and Kenya(Both associates) for doing their best to fix my situation before reaching out to Ashley(Sales manager) who made her presence felt on a job well done going above and beyond to make me happy. Thank you to the staff of Forever 21
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February 2023 by Stephanie
The customer service was terrible. The employees were rude and wouldn't let me help my friend who has a heart condition try on clothes.
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February 2023 by Jojo
I can always find something at Forever 21.
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January 2023 by Shanda Morris
Very cute clothing. Very pricey though.
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December 2022 by Shayla Gayla
Sooooo thankful they brought the plus size selection back into the store!! The line is usually always long but I always find a cute outfit or accessory.
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November 2022 by Kathryn
Cute clothes for my teen daughter. Good prices, but the clothes are not quality and don't last.
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October 2022 by melissa wallace
Great prices great basics but also great trendy pieces.