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September 2024 by shane plemmons
If you're going to sell batteries across your Parts Department counter. You should be specific on the warranty. Went this morning and was told I needed a receipt for the battery period. So I went back home and I found the receipt from September 21,2023. Not even a year and this battery is dead completely. Went back to the Parts counter with the receipt and stood there for 20 minutes waiting for a conclusion. I was then told to go to the Service desk and told. Even though I bought it across the counter. I needed to bring the vehicle with the battery so they could check it. I told them the battery was completely dead and even the interior light won't come on. So I'm being told a battery I bought across the counter has to be in the car so they can test it. That would have me getting my car towed up there so they can put the battery in it to test?? Why sell something across your Parts counter you're not going to take care of with the warranty. They're warranted for 2 years. So if you not going to honor a warranty. DON'T SELL IT ACROSS THE COUNTER. PLUS MAKE SURE YOUR YOUR PEOPLE KNOW ABOUT YOUR WARRANTIES AND QUIT SELLING THEM ACROSS YOUR COUNTER.. HAD TO GO UP THERE TWICE. I used to work there and everytime I go up there is a run around with everything everytime. CUSTOMER SERVICE IS A THING OF THE PAST. I HAVE 7 MINIS YOU'D THINK THEY WOULD WANT TO HELP YOU OUT.
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September 2024 by Cortez Covington
I Highly recommend this dealership if you own a mini cooper. Very skilled and trained mechanics. They did a good job repairing my mini cooper. Excellent Service they know exactly what they are doing. My car runs like brand new.
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August 2024 by James Davis
One of the best car buying experiences I've ever had. The management staff is top notch with clear and transparent communication through the buying process. My salesperson Patrick was amazing and fun to work with. A+ dealership with an awesome team.
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August 2024 by Mitzi Vernon
Flow Mini has always been a great service center for me. And Patrick Simpson has been an excellent advisor for two sales! He is remarkably patient with me: my long decision making process, my heady analysis and nonstop questions. He has been a real advocate for meeting my needs with purchases. He could not have been better.
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August 2024 by Barry Stephenson
This is my 4th Mini I’ve own, (3 of them bought from Flow Mini) and the second one Patrick has worked with me to purchase! An AWESOME person to deal with and an AWESOME car!!! Flow Mini has and will continue to have me as a loyal customer!
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August 2024 by Rodney Hawks
This place is horrible. Service Sucks Had a appointment for service at 8:30am told them on phone would drop off before 7:30am told to leave Key in Dropbox. When I get back to pickup at 4:30 and quess were the key was, still in box and no work had been performed. The 2 other times that we had to bring the car in was a problem with scheduling the appointment and when we would be dropping off the car. It's to point really considering selling the car since no other dealer close to deal with. I don't recommend anyone buying the service agreement that they sell.
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August 2024 by Wrecks C
I was told by the service manager that I would be reimbursed for the cost for a recalled part. Nearly $1000 I was not reimbursed and they said that it wasn’t covered under the recall since I can’t prove it got moisture damage from a leaky sunroof. I’m very disappointed and dissatisfied with the scam.
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July 2024 by Renarde Earl
Great working with Patrick....no pressure sales.
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June 2024 by sonia servin
Flow mini Winston Salem have a team of professionals they are very kind and helpful, Patrick Simpson it’s my Motoring advisor and it’s really good at his job I’m very happy with my new mini
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June 2024 by Juliana Ballard
Patrick and all of the staff were wonderful to work with. A terrific car buying experience :)
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June 2024 by Michael Legg
Patrick Simpson was
our Motoring Advisor and he, as well as the entire Flow-Mini staff were very professional and efficient to work with as well as making the purchasing experience a lot of fun.
We traveled to Winston Salem from Suffolk, VA (approx. 5 hour drive) in order to do business with Flow and are anticipating purchasing our next vehicle from Flow as well. We highly recommend Patrick and the entire Flow organization.
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June 2024 by Travis Evans
Getting my MINI fixed on our vacation trip was a breeze with Flow MINI. Friendly staff and very detail oriented! I loved getting a personal video of the diagnostic on my car and things to plan for in the future! Only taking a star away because I felt it took a bit longer than I thought it would. Other than that it’s a great place to take your MINI!
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May 2024 by dianne arnettea
I purchased my 2024 on Friday and had a great experience. Brianna was very informative about the vehicle and explained everything in detail. I highly recommend Flow Mini Winston Salem. I look forward to future interactions.
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May 2024 by Sharee Brown
Recently I attended an event at Flow MINI Winston Salem and was impressed with the organization and presentation. While in attendance the staff were welcoming, personable, and professional. I looked at several models and found the one I was unsure about and was not pushed to buy. Patrick Simpson my Motoring Advisor, “advised” me to sleep on it. I appreciate the relaxed approach with no pressure to buy. Patrick is personable, professional, and ready to assist me when needed. I want thank Flow MINI Winston Salem for making purchasing a vehicle such a great experience! Keep up the great work!
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May 2024 by Heather Oakley
Patrick Simpson is the best! Go buy a car from him at Flow Mini. He made it fun and easy and I’m so happy we went back to him for Mini #2!
