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February 2024 by Amber Smith
Extremely nice people. HOWEVER. Was told the inside of two tires was shredded. And they were not able to get our tires in. Totally understandable due to them being an odd size. So they put a sensor on the worst one so we could make sure it was staying where it needed to be. After we noticed a horrible sound that was not there before stopping by, so we went to Sam’s to get it looked at. Not only was only one tire shredded but after they showed it to us we were told that it was due to the machine that puts the tire back on not being operated properly. It was only “shredded” on the inside around the wheel in two places. This could have only happened by someone putting the tires back on. Also the sensor that was installed broke off and was just bouncing around inside our tire within an hour of leaving this happened. The hospitality was appreciated but definitely not happy being 6 hours away from home with more issues than what was already there. They also missed an entire bit piece that was imbedded in the tire. Was sticking out at least half an inch inside the tire. Confused on how that was missed when the tires were taken off and inspected.on a better note. Sam’s was absolutely amazing and went above and beyond to fix all mistakes and to make sure we had the safest ride back possible under the circumstances. Much love to them
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February 2024 by Lawrence Jones
Friendly, clean, and great service ! I thought they could've used a little more help in the front. But I'd definitely use them again for sure.
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February 2024 by P Lee
I liked staff and believe in their honesty.
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February 2024 by Doris Jones
Always considerate. Keep me abreast of what is being done and time of expected completion
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February 2024 by Debra Shore
I had an alignment done and a brake fluid exchange and I was out within an hour!
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February 2024 by Regan Reding
We had great experiences at this Firestone for many years. HOwever, over the past year or so, we have noticed a significant decline in service and quality of work. We referred a friend to this Firestone based on our prior experiences and he ended up with a hole in his radiator. This am, we took in our car around 10am and asked for a tire to be plugged. We explained we had to have the car by 12 and if they could not do it, that's fine, we will just come back later- Well, at noon, my husband went in, they had the car up on the rack and had not even taken off the spare. He explained he NEEDED his car (he has to go to work!) and they wanted to 'discuss' his options. Noone had called, they had not even checked the tire- So dissapointing. We will be looking for a new service provider.
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February 2024 by lisa martin
Exceptional care
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February 2024 by Pamela Anderson
They were extremely nice....knowledgeable
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February 2024 by R. Laughton Jackson, Jr.
The current crew at this Firestone is so much better than crews in the past and at many other repair shops. If anything isn't quite right, they'll listen, and if necessary they'll call their best mechanics up to discuss details to understand any issues. The lead mechanics are very knowledgeable and seem to have the freedom to give expert advice even when that advice is to the customer's advantage. And the service reps are happy to accept it. That's what gets repeat business and more customer referrals. Great job!
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January 2024 by Anthony Salters
Love going here when my regular mechanic is swamped!!
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January 2024 by darrell Yow
Guys are always polite, helpful, professional and budget conscious. Been coming here for 2 years and would not consider changing. Highly recommend!
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January 2024 by William Matthews
Why? Because in my many years of experience Firestone's associates continue to live up to Harvey S. Firestone's credo which states "fundamental honesty is the keystone to business success." That credo is born anew thousands of times each day through the the demonstrated technical knowledge and experience of dedicated employees like the Master Technician "Kwame" at the Winston Salem Hanes Mall store, and the veteran service advisor, "Jeff Lincoln," who go the proverbial "extra mile" to ensure that every customer is treated fairly, honestly, and respectfully. I write this review from the perspective of a "lifetime" Firestone's car care customer.
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January 2024 by Angela Brandon
Staff was helpful and informative.
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January 2024 by Lewis M Smith
The staff and mechanics are wonderful and friendly. Also honest and reasonable.
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January 2024 by jasamine reid
I took my car in Friday morning to get it serviced, Friday night it was worse before I took it in. I returned Saturday morning to get the problem checked out with a promise of a call back NEVER RECEIVED one. I called twice. The second call I made someone answered and hung up. I called back and someone answered and stated we closed at 6 and we are having a Christmas party call back in the morning. I did and was spoken to very rude even hung up on while still talking. I called and made a complaint and was told the manager would be reaching out to me, he never did so I reached out to him. He acted like it was no big problem to him. If you have other options use them.