Eddie Bauer at Hanes Mall provides excellent customer service, with polite and professional employees who take time to understand customer needs. Staff are known to be detail-specific, offering options over the phone and in person, and ensuring the sale is not the end of the process. The store sometimes offers unexpected discounts. Customers appreciate the quality of the clothes and the decent sales that usually run. The main point of feedback is that this is a smaller store, so the selection seems very limited compared to other locations. Some customers wish for more clothing options for women. Overall, it is praised for providing an awesome customer shopping experience.
