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“Lexi was awesome!!! She was more than helpful and very fast with response time! I enjoyed working with her when I needed assistance! She made sure to help me in the areas I needed help with!”
“From my first day as a member each person on staff has made me feel welcome and recognized me. April helped me strengthen my credit rating and then purchase a used car.”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Credit Unions
“SECU is the best financial institution in this area. Everyone is so nice and helpful. I use this branch and sometimes the Stratford branch . I hope SECU doesn't change like other financial companies have and always keep enough staff to give great customer service. .”
“I love Truliant! In the two years I have been a member, I have been more than pleased with the services offered and the way I've been treated. My only complaints are the fee for insufficient funds is extremely high, which puts one further in the hole and makes it even more difficult to recover, and there is not a branch or ATM close to my home. Otherwise, I am extremely satisfied being a member of Truliant Federal Credit Union.”
“It was great April was wonderful and helping me decide what checking account and savings and what I could do in the near future everybody was just super nice there.”
“Martha was very helpful. She provided several investments opportunity offered by Allegacy Federal Credit Union, that I was unaware of. The entire staff were very welcoming and professional. Thanks to Martha for her excellent customer service.”
“Wow so impressive Ian I can’t thank you enough with helping refinance my auto loan you made it so easy and simple . I got a lower rate and lower payments . He did everything I asked and never once I did I feel stressed or have to wait . He made sure to update me every step of the way .Excellent customer and more !”
8:30AM - 5:30PM
4985 University Pkwy, Winston-Salem
Credit Unions
“HI LAGOOGLERS!!! State employee's credit union is an amazing bank. Yes they are still a bank and banks make money but the Definitely help their members. They have some top tier life elevating services and I DO NOT recommend messing things up with this financial institution. This particularly SECU was really clean and inviting. The atmosphere was a total vibe!! Thee best kind especially around the holidays. Its always a plus too walk into a bank that has a good vibe especially when they are housing your funds. Also i be annoyed as all hell walking through those doors on bill pay days ?? but anywayzzzz the employees here are so amazing even when they are short staffed they provide great A customer service. ? meka and cj are always welcoming with warm helpful smiles. ? that trained with willy wonka nem at the chocolate factory too with the chic fil a workers. ?the establishment was also well decorated for the holidays. Everything was well put together and just so festive!!”
8:30AM - 5:30PM
2250 Silas Creek Pkwy, Winston-Salem
Credit Unions
“Mary Katherine is the most amazing person. She is a loan officer at SECU. Every time and I do mean every time I’ve had an issue she has walked me through it with grace and patience. Thank you for being you.”
“Truliant has always treated me good when I go to do my transactions. They make me feel important and they are very courteous and they are Professional. They handle the transactions very quickly and precise. Thank you for your good service.”
8:30AM - 5:30PM
3389 Sides Branch Rd, Winston-Salem
Credit Unions
“I would like to congratulate Abby for doing such a great job helping me today. I had a very difficult situation going on and she was very patient, helped me handle multiple things that was going on with my account graciously and with great customer service. I was in tears almost when I called to give her a compliment because she made by upsetting experience so much better. Thank you, thank you, thank you...please hire more people like her. Your office is awesome and even though I lost my account today I will still continue working to make this union better because of nice people like Abby.”
“I had a great experience acquiring a new car loan from WSFCU. First off their rates are much lower than other banks, additionally all of their staff were very professional and friendly. I would totally recommend using WSFCU if able. Special shout outs to Tracie, Raynard, and Cynthia for the great service!”
8:30AM - 5:30PM
2924 Waughtown St, Winston-Salem
Credit Unions
“Excellent service and help people that nobody wants to help, like always, when some body is unhappy go straight to put bad reviews, I know a lot of people who do business with Latino including myself and very happy not issues. They have some rules and guide lines that they have to follow to help the customer if you don't meet those requirements like any other bank definitely they can't help you.”
“I've been with Allegacy about a year and a half since merging into my wife's account once we got married. I honestly can't believe no one told me what I was missing! Hidden fees and poor customer service were just "the norm" to me at my previous bank so Allegacy has been such a breath of fresh air! I've been to multiple locations and can vouch, they hire exceptional people, and they really CARE. North Patterson is my home branch and it's always a pleasure to stop by if there's something I can't already do on the app/website.Well done!”
“I belong to Delta Community Credit Union (an airlines union based in Georgia) yet THIS is the bank that I go to in order to make money deposits (or the rare case of withdrawals). They always make my transactions occur successfully and swift with no stress.”
“I set up my palm scan at a branch and then it didn't work at another branch's ATM. Today the ATM here wouldn't let me make a deposit. It let me go though all the steps but then it showed this message on the screen: "We're sorry, teller review for your transaction is unavailable at this time. Please visit during our business hours for teller assistance." Well, this was today, Tuesday, November 30th at 12:19 PM so it was well within their "business hours." There should be no reason for "teller review," and we are supposed to be able to use the ATMs 24/7 anyway so WTH?!? So annoying. I had to get back in one of the three open lines and make my deposit that way. Ridiculous.”
9 AM - 6 PM
575 Patterson Ave #144, Winston-Salem
Credit Unions
“This is so much better than my Suntrust/Truist experiences. I find Allegacy's customer service and business model/practices to be far superior to Truist. However, I do think that the phone situtation with this bank and others I have used needs to be vastly improved. The push to get everyone to do everything online is not always the best approach. Whether it is the lackings of the online system or something personal to the person calling in, sometimes phones are the most efficient way to solve an unusual issue. Treating people that call in as second class citizens by making them hold and putting through a gauntlet of phone prompts can be infuriating. I love online banking capabilitites but phones still have an important spot in the customer service process.”
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“This bank is amazing! Was able to make an account all online. The next day was able to apply for a car loan and got approved the day after! They helped me do it all thru email. I’m so pleased with them :)”