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November 2023 by Emily C.
I made an appointment to have an oil change. After two and half hours they had not even started on my car. Do not recommend the shuttle service while you wait. Took an hour for me to get in contact with anyone to pick me up. In the future I will be driving to any other Hyundai to have it serviced.
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October 2023 by Christopher Sherrill
I had a great experience in the Service Center at Bob King purely because of one of their professionals, Lisa! She made sure I got a loaner, made sure the problem with my cars A/C not working was noticed and fixed, and made sure to update me along the way. I haven’t received an email for her survey, but 10/10 for Lisa, she deserves a raise
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October 2023 by Bobby Coble
So far great. Dealing with them for my 2016 sonata on a oil consumption test.
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October 2023 by Kim Freeman
The shuttle left me somewhere till almost closing. I was so nervous. Can't go back.
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October 2023 by Meagan S.
My mother purchased a car from them a few days ago. Today the vehicle wouldn't start. The day she was supposed to pick it up after already signing and paying for the vehicle they said it would be another day while they ordered some "parts". After having it the first day the engine and transmission light came on and by the morning it won't turn over at all. Management does not return phone calls after she called four times and I once. Their customer service skillsand basic moral are atrocious.
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August 2023 by David B.
We bought a used car here a Hyundai Genesis coupe, but, of course, that process is all smiles, handshakes, yes sir and no sir, we'll do whatever it takes to make the sale and make you happy. But heaven forbid you have to go into their shop. My son's car has been there maybe a total 7 months +/- this time both times there's always an excuse. Well, we're waiting for the warranty company to call us. Then it's, well, maybe you need to call the warranty company, with weeks in between the back and forth conversation about that warranty and if I wouldn't have called them " dealership" we'd still be waiting. Well, they ended up putting a new motor in it. That motor came with a warranty. I've asked several times because it's back in the shop again with a blown head gasket, I asked them to check the warranty on the new motor, it came with a one year, 12000 mile warranty, Because right now there are two warranties: the warranty on the new motor and our extended warranty. So in order to fix it, they started with the extended warranty, which, for me, I thought the new motor warranty ought to cover its only got maybe 300 miles on that new motor. It took a month of asking to find somebody to do that. Finally I was told that the new motor warranty was going to cover it and cover most of the parts and labor, next email I get was now they want all these tests ran on it. Communication is non-existence. You have to beg for somebody to talk to you, I finally had to go by there to get someone to talk to me. Finally, the car was diagnosed. "this time " when it went in after the new motor was put in it for the second time for over heating, It has blown a head gasket... that's what we were told, so let the warranty calling begin. So my sons friends sees it being driven Sunday afternoon and calls him, somebody from the shop drove it over the weekend without telling us, so my son calls guy over the shop, he says, yes we forgot to tell you about this. Why dive it, to evidently to do those tests on it. I guess the mechanic drives it on Saturday and Sunday to get it up to a certain temperature...can't do that during the week. So I guess he took it home and worked on it. I'm not sure how much more damage was done by driving a car with a blown head gasket leaking water into the oil system, but after the test was done at the "mechanic's house", had to be there because my son went to the dealership Sunday night to see if his car was there, because remember we didn't know it was gone off the dealership lot, for the weekend he thought it was stolen. But after the test we are now told the head gasket isn't blown!! So now we're back to we don't know what's wrong with it...I'm sure theres another month or two we wont have the car, just beware of using this shop if anything ever goes wrong with your car. And I think there's a high turnover rate every time I go I talk to somebody new.I'm trying to get in touch with a lawyer now to try to figure out this North Carolina Lemon Law!
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August 2023 by Kaytee D.
Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that's it. They've robbed me of $13,000 they've made mistakes on paperwork that's costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we've got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word "sure" over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely.
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August 2023 by Cherri W.
I bought a brand new Tucson Limited Hyundai from Bob King and made an appointment for my first service. Took a day off work and planned my day around my 2 pm appointment when I arrived at the dealership at 1:30 was told that the car would not be ready until 5pm because they were swamped! There is no lounge and they expected me to sit in an auto bay filled with fumes for three and a half hours. You have to be kidding me. Called Wilkesboro Hyundai and got an appointment for the next day. Will never go to Bob King again..NOT FOR ANYTHING!!
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June 2023 by Michael K.
April I took my car in for Recall work. They found several thousand dollars worth of "NEEDS WORK NOW" items. I declined the service including an alignment as my car didn't need it. They wanted to charge me a 200 dollar Diagnostic fee. I declined stating I didn't agree to a diagnostic fee. I was treated poorly by Management at that time. I left and my alignment was about 100x worse than it was when I brought the vehicle in. Today. Took my car in to get a warranty work piece done. I was charged a fee because the tech in April misdiagnosed my car. Which is odd since both pieces where technically under warranty per the Hyundai Website. Again they found another thousand dollars worth of work including an alignment. After dealing with the person in the front and paying found my vehicle and one of the bezels that cover the wiring was left open. So shoddy workmanship, fees for literally everything, Yes Buyer beware they will charge a 200 dollar fee to check anything PER ITEM confirmed with no only my "Service Advisor" but as well with Management. So if you need 2 things on your dash checked it's gonna be 400 base payment. I am curious as to why I was charged a fee because their tech's misdiagnosed my car but that is a mystery much like Jimmy Hoffa's Wallet that will never be solved. Also if you need Service GO LITERALLY ANYWHERE ELSE. I was one of several in that office today who were pissed and confirmed through others that I wasn't the only one today let alone this week.
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June 2023 by Ryan Beck
Drove 5hrs for a factory recall and oil change. Everything was done other than my fluids being topped off. Got home and my washer fluid came on? On top of my vehicle not getting the front grill replacement it was sapose to get when signing documents and a "paint pen" to cover the manufacturer pain falling off. Must be a white huyndia paint thing. See it on all white models.
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May 2023 by debi mchone
I bought a 2022 Palisade Calligraphy 14 months ago. The selling process was very all the way through the signing process.Unfortunately things started down hill immediately. Yesterday was the last straw for me. If I never walk on their lot again, it will because I died and the ambulance ran out of gas at their location.They sold me a upscale service package that they have no intention of honoring, there service area is not run like anything but a circus. 4 times I have had service appointments, only one was accomplished in a reasonable 3 hour time frame.One did not happen at all and yesterday, I left my car for an oil change, was early by 45 minutes for the appointment (9:15), at 4 o'clock they had not yet touched the car.They have no loaner cars, if I left the car there and they did not get finished, the way for me to get home to Mt Airy was to walk.Not again will I ever darken their doors.Richard Whitley
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May 2023 by CamillaZ28
Just bought our first Mazda from Bob King on Saturday. Our salesman Zach was incredibly knowledgeable of the entire product line and was great to work with. No high pressure. Thank you.
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April 2023 by Evan Williams
ZERO STARS!!! RUN!! TERRIBLE CUSTOMER SERVICE AND DO NOT STAND BEHIND THEIR CARS!! I bought a brand new vehicle from them that broke down in less than six months. They have had the car on their lot refusing to let me see it for more than three months without any resolution. When I made a lemon law claim, they suddenly found "rodent damage" and are refusing to repair or refund the car. Dealing with this dealer is a nightmare! Bob King is the worst car dealer that I have ever worked with.
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April 2023 by Toney Collins
Getting some recall item taken care of. Great staff and comfortable waiting area. Courteous and helpful people.
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April 2023 by Sara Steve
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