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October 2023 by Ma Teresa Rodriguez Liebana
José helped us change my daughter and my husband's iPhone. He spent more than two hours with us, updating and transferring the data to the new phones. He pointed out offers for our account, informed us of the pros and cons of other possibilities, and took his time to get everything in order. Good job, José! We know that clients kept coming in and you had to serve others at the same time, so that your partner wasn't alone with everything.Without a doubt, you deserve a promotion in this company.We appreciate your effort and help.Excellent client service!
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August 2023 by Queen Bennett
Customer service was great ?
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July 2023 by sensei
Button pushers, no critical thinking between the 3 works on any given shift. They do their job at a satisfactory rate, and to what I assume is of the company's approval. Just unimpressed by the hypocrisy in their "policies" and couldn't get them to even spit on me if I was on fire
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April 2023 by Alli Bailey
Demetria was awesome. Super helpful and patient, took the time to help me with my requests and had great customer service.
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February 2023 by Wayne Morris
I went back to this location dye to the friendly staff and excellent service. This time I brought my wife for an upgrade "sorely needed", and again they did not disappoint. Within minutes we had her ready for her new upgrade and experiences to come even ended up with a watch to complete the experience. Staff is the model of what other locations should be like.
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January 2023 by Ruby Barnes
It took way too long. The lady kept leaving us to tend to other customers. I was assured everything would transfer and I lost very important information about my mom. She died this past October.
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December 2022 by Mike Edmondson
Switched to tmobile home internet from centurylink. Its alot faster.. and doesnt go out when it rains A++++
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September 2022 by latasha ortiz-Rose
What a pleasant place , patience n Jay was so helpful
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August 2022 by Geneva Lofton
The Representative was very professional and pleasant.
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August 2022 by Yael Garcia
It sucks that they don't have internet service in the rocky mount area
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June 2022 by Jason Jordan
Very helpful sales associate
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May 2022 by Nancy Barnes
The store manager was Excellent as well as the other young lady in the store at the time that I went in to get my phone 4/27/2022 around 5:30. Thanks For Great Job...
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April 2022 by Sharon Campbell
Cassie was awesome and very helpful
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December 2021 by Jalen Barnes
Good customer service.
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November 2021 by Kimberly Coleman
My husband & I were formally with Sprint & decided to upgrade our phones, We received our information about the upgrade from the "Sprint" store where we normally go & Mark (T-Mobile employee) was fabulous! He helped us order the phones & the ETA was 4 weeks, we received the phones in less that 7 days!!! We went back to the same "Sprint Store" for assistance however Mark wasn't working & we were asked to please visit this T-Mobile location for help getting everything transferred over. We were greeted by Cassie & it wasn't long before another employee was assisting us with our upgrades. This young lady was professional with a pinch of that southern hospitality, she was so patient with all of my "back story". She didn't hesitate to get started on BOTH of our upgrades. She continued to help the other associate Cassie (which I learned later was new) with any questions she had as well without hesitation. She expemplifies the meaning of "LEADERSHIP"! She ran into a "snag" on the upgrade but didn't hesitate to reach out for assistance to proceed with the process. She actually discovered the issue herself while holding for technical support. This entire time we waited we all were engaged in friendly conversation (which you don't get these days) The process took about 1-1/2 but she was so patient, kind, genuine & most of all SHE GOT IT DONE! I would like to thank Selita S & Cassie personally for the outstanding customer service we received as a new T-Mobile Customer! These ladies are a HUGE asset to this location!!!
