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December 2023 by Esther Jarvis
Not a fan of Comcast,so not a fan of Spectrum in eastern NC. Charlotte NC was Time Warner, so Spectrum is great too there.
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November 2023 by Lucky Escobar
Technicians cut your lines anytime they get ready. So don't work from home! The turn around time for them to resolve any issue is over 24hours.
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September 2023 by Chase
Half of the problems in my life come from spectrum. Their Internet is terrible, I would not recommend it to anyone. I have to call and ask them to reboot the system every week. Also spectrum cable has just removed ABC and ESPN off of their cable. They charge us for terrible internet and TV. So to sum this all up just find another Internet/cable provider.
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September 2023 by Aaron Chegwidden
Great service, very polite and relatable staff. Got my phone set up super fast.
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August 2023 by Goddess Adana Wine
Horrible internet service. Not even worth the time or energy. Me and my fiancé has been waiting for the internet to be turned on for more than two hours. This is ridiculous!!!! I rather go back to Cox!
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July 2023 by Mark Davis
What a great store this is. I brought in a mobile line problem. They were able to fix it in a very timely manner. Staff was very professional, store was very clean. Thanks for helping me out!
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February 2023 by April Turner
I waited for 45 mins, only because I was the next customer. I was already called up one time when a customer had to go outside then I was told to have a seat and I'd be next. When it was finally my turn Debra started calling other ppl ahead of me, then proceeded to get an attitude and told me she had no idea who was in the store and I should have checked in...which I did and the other gentleman in the store told her I did I well. This woman had a conversation with me while I was checking in and still tried to act crazy with me in a room full of ppl. Completely unprofessional!
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February 2023 by Marie B
It’s better to call Spectrum customer service if you’re looking for a price to fit your budget than actually going to the store. What they offer you in the store is not the same when you call Spectrum customer service. But overall my experience was great.
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November 2022 by Angela
Usually my experience here would be good. This time it was horrible this young light skinned Aaron American female waited on me. She acted as if she would have rather he anywhere else besides there. Instead of helping me with my phone by looking at it. Instead she gave me a brochure and told me to call the number on the brochure. Truthfully I wished I had bot got a cell phone thru spectrum. It's better to get your cell phone thru one of the cell phone providers. Therfore if you have any issues you can go to their store or provider. And maybe a sales representative could directly resolve your issue.
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November 2022 by Cole Thomason
Unprofessional. Charged me 3,349 in 32 different transactions and no one knows anything at.
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November 2022 by Dready Black
Lil slow sometimes, but great customer service
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November 2022 by Carvajal Yanez
**Try to make your payments online**Rude employeesI went in to make a cash payment I couldn’t remember my phone number but I did have on hand my account number and address I then asked the employee if he could look me up that way he then replied that “he didn’t have to” like seriously?I have 12 yrs in retail and that is not a way to speak to loyal customers.Want to sit down and look pretty?STAY HOME.
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November 2022 by Billy Stallings
service person came to install spectrum but seems to not know his job he said he didn't have what he needed to to the job, he said he only worked in Raleigh. Then why did he come here, I had to reschedule
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November 2022 by Phat
Bad customer service, I went there and I was just about to ask him a question but the guy just signal me to sit down and wait while he and his co workers chit chatting.
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August 2022 by Penny Grant
Terry...such a lovely person to work with. I want to see you anytime I have a need. Your attention to detail, great positive attitude, and consistent help over several days is more than appreciate. Thank you.
