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December 2023 by Katharina Dewald
Prompt, courteous and cost effective. Technician offered to return and replace defective battery.
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November 2023 by Gabby
These people left an Amazon driver stranded and refused to help change a flat tire on one of the Amazon vans. The tow driver cursed at the Amazon dispatcher and was extremely rude. Do not use these ill-mannered people.
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September 2023 by Jnikk
My service was quick.and they nicely answered questions I had about prices and other services I might need.
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August 2023 by Vivian Toler
I should have received 10% for being AAA member. The guy said I received my discount, however it was not reflected on my invoice. I didn't appreciate that.Service: Car towing
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August 2023 by Brad A
I wish I could give 10 stars. We were put in contact with Richie's through my Verizon roadside assistance app, and couldn't have been more fortunate or found anyone better to help even if we'd had close family right down the road. We'd had a flat tire on a trip from Washington DC back home to Columbia SC while a really nasty storm was barreling down upon us. The spare was iffy, and the items I had available to change the tire were not the kinds of things you want to fight with while you're trying to hurry in a windy lightning storm. Whoever invented a tire iron that's barely a foot long should be a shamed of themselves. Anyway, Verizon contacted Richie's via the app, which gave us a 90 minute wait time, but my wife called and spoke with someone at Richie's, and Mychal got there in about 10 minutes, who got us safe safe in another 5 minutes. I couldn't be more thankful to them for getting us out of that situation in such a hurry. Thank you to everyone who helped! I'm still sorry he had to come out in that mess to help us, but I'm certainly glad he was able, willing, and had the equipment to make the task much faster, and safer than I could have ever hoped for. The card I was given said I would get an email from AAA so I could write a review, but I guess since it wasn't through AAA, that didn't happen, and I didn't want to go without saying thanks for the help somehow,somewhere, so here I am. Someone give Mychal a raise, and a hearty pat on the back, as far as my wife, myself, and our dog are concerned, he went above and beyond to help us, and I definitely appreciate it!
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August 2023 by Jared Elliott
My experience with Richie's was awesome!!! My driver confirmed it was me that was stranded and then was able to give great advice in order to fix the problem with my vehicle. Thank you Ryan Godwin! I appreciate the advice. Be safe out there.
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August 2023 by bree thompson
Great service, great tires.. thank you very muchService: Tire change
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July 2023 by Patricia Burton
Staff was very professional yet personable. Perfect location
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July 2023 by Martrell Hyman
Would highly advise you to not use this towing company for many reasons
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July 2023 by Amanda R
My car was at *********** of ****** for repair. It is an old Jeep so they were not sure they could get the parts needed. They could not get the part. But despite all of my contact information being in ********** service department, instead of calling us to let us know that it was going to be towed, they just had ******'s Automotive pick it up. So now I owe nothing to ***********, but these unscrupulous individuals, ******'s Automotive, say I owe them $1185 for towing and storage. By law I am supposed to be contacted prior to my vehicle being towed. This is a breech of Good Faith and Fair Dealing. Not only did *********** not contact me, but ******'s Automotive only contacted me when I received a letter that they were selling my Jeep to pay for illegal towing and storage. Do not use this company.
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July 2023 by Thallarie Thomas
Only shop did not show my discount??? Other than that no complaints.
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June 2023 by Brian Harris
Had them assigned for roadside assistance through USAA. They canceled my request when I tried to update the location with a HWY exit. The teenager on the phone was obtuse and rude and then hung up on me after saying he canceled my roadside request. Completely unacceptable.
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March 2023 by Dan Newt
I broke down on I-95 and called AAA for a tow. They connected me with this place, who informed me that there was only room for one of us in the tow truck and that the other could get an Uber or Lyft. Excuse me? We're on the freeway. We even checked in the Uber app and could not get a car to pick up on I-95.
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November 2022 by Amie Poindexter
I got stranded on the highway when a shop in j Jacksonville NC criss threaded my lug nuts. They came out waited until my ride arrived so I want standing on the side of the road on the highway and then fixed my car for a reasonable price and quickly. Thanks!
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August 2022 by Lindsay Holtz
Awful experience with this towing company, would give 0 stars if I could. I was traveling from out of town by myself and my car broke down on the side of the highway. After calling AAA, they contracted Richie's Automotive and Cycle Connection Inc. to come give me a tow. I was alone and felt very unsafe and since I was 2 hours away from home I needed to ride with the tow truck driver to the shop. Richie's called me to get my location so they could send a tow truck and I told them I needed to ride in the truck with the driver. They said I had to have my physical vaccination card with me. I informed them that I was traveling from out of town and did not have it, however that I DID have a photo of my vaccine card on my phone, that I am triple vaccinated, and that I have a mask that I can wear as well. They said that was not enough and that I had to have a physical copy present. I asked what I was supposed to do then, how am I supposed to get anywhere when I am stranded and have no other ride? They said uber or Lyft. I'm sorry but I am a young woman and I was not going to be picked up on the side of a highway from a place I've never been before by some random uber driver. Triple A even called Richie's and talked to the owner and explained the whole situation and they would not help me out. Waited on the side of the road for 3 hours by myself until another company could come get me. Would not recommend!
