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January 2024 by Lauren Collins
Kayla at the service desk was extremely kind and helpful. Additionally, I’ve purchased multiple vehicles from Medlin and have always been impressed by their service and knowledge.
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January 2024 by Sarah Caudle
Dropped off my vehicle on Sunday night for Monday work. When picked up Monday afternoon and began to drive, noticed that the newly replaced steering wheel seemed off. Realized that it was installed crooked. No quality check to make sure work was completed correctly? Had to return to the dealership on Thursday (25 minute drive each way) to have this issue fixed. There was plenty time Monday for my vehicle to be double checked as I didn’t pick up until 3:30pm. Unacceptable.
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January 2024 by James Macaluso
I purchased a 2020 Silverado a little over a year ago at this point from Medlin. For starters when I got the truck there was only one key and was told they were having a second key made for me, they sent some sketchy guy to my work to make the key and he couldn’t even make one. When the guy was done with my truck the check engine light was on. I called Medlin and told them I was on my way up there, when I arrived they then tell me that the service department is closed and to bring it back later. I had to argue with them to give me a loaner and fix the light. As for the key for my truck it has been a year and still no new key. Every time I call, email, or even go up there I always get the run around and that my key is on back order, or they have no record of it. No one answers the emails about the situation on top of that. I also took the truck in for the first service with an appointment and it took for ever for them to do the service, and when I got the truck back there was grease on my center console. With the truck being GM certified when I bought it I had 2 free services but I only used one because of the service I have got. My salesman, or any other department has been any help to me at this point!! There is more I could list that was not reviewed with me when buying the truck!
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October 2023 by Sue Ray
Michael at the service desk is AMAZING! Very helpful, communicative, and always smiling. I take care of my handicapped mother and explained because of that, I needed my car by a specific time... no problem. I was sitting in my car and heading to my mother's house 10 minutes before I said I had to go. Great experience. Never unhappy with your staff.
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October 2023 by Dawn Herring
I am in the education profession and do not know all the technical terms associated with vehicles/auto mechanics. During my visit, I stated, "If at all possible, could my vehicle be aligned?" The response I received back was, "Well, first of all ma'am, a vehicle can't just be aligned it has to have an alignment". I just wanted my truck to stop pulling to the left. I did not appreciate being belittled. You knew what service I was enquiring about so why not just help the customer and not make them fell less than.As soon as my warranty runs out I will find a closer dealership who will appreciate my ignorance.
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September 2023 by Tracie Merriman
Everyone was courteous and very helpful. I was going to finance with my credit union but Medlin Buick offer a 2.49% financing. They made the necessary paperwork a breeze. Thank you, thank you, thank your Medlin Buick!
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September 2023 by Princess Dublin
To much going back forward did seem to knw that I need information on my income verification then gave me gap took off after given to me it just was a lot of slick stuff had me sign legal doc before the deal was even finalized change credit company three times and asked them when I got had ran my credit and sat there and lie i should went back out the door I've never will come there again and I have bought 3 cars from yall but never again this was the worst ever experience
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September 2023 by Terrance Lesko
Bought a used Buick Enclave 60,000 miles started over heating before we made the first payment. Medlin Buick GMC didn’t feel obligated to fix the bad thermostat, 3 coil packs, and all three of the catalytic converters within the first month.Later we take a GMC Yukon to them to have the ac fixed. They explained there was a leak, but should us a print out of 100% Freon in the system and said I needed new seals to fix the leak and was charged for the labor, seals, and freon. 1 month later A/C doesn’t work at all, we take it back, they charged for refill and dye, labor and tell me the entire rear AC mechanism in the back is after market parts and they need to replace the new leak they found which is over $2300 after we already paid them over $1000 to fix it.Their management in sales and maintenance our extremely disrespectful and disingenuous. All the experiences with this company have/are borderline fraudulent and criminal.After this review I will be taking further action, be carful Wilson residents if your choosing this dealer.
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September 2023 by M. Elaine Moore
I've been a customer of Medlin Service for many years. Aside from Mike, the staff is rude and the service manager is nasty and condescending. The service is sub-par to say the least. Each and every time my husband or I have brought our 2 vehicles here for anything other than basic service, the vehicle has had to be returned repeatedly for the same issues. It took them three separate visits to attach a rear view mirror. Save yourself the money and aggravation and go anywhere else.
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September 2023 by Sam McCarty
I purchased a brand new vehicle, and after some inspecting, it had some interior cosmetic damages. I had them replace the part, and they told me that they were going to order the part that same day. A month later, after calling, almost every week saying that it’s on its way, I find out that they haven’t even ordered the part and forgot about it. After finally getting the part in to get serviced, The technicians left my windows down in a tropical storm, causing water damage in my brand new vehicle which took a week to fix.
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August 2023 by Jordan Farmer
Service department is horrible!! They falsely advertised mechanic work. Bought car in for AC repair after just having the whole compressor replaced with the dealer 2 year ago and the part just went out of warranty and they couldn’t do anything. Told customer that their ac wasn’t working bc of a burnt out ambient sensor which caused the compressor to go bad again. Never heard of this at all and they now want us to pay another 1200 again to get another compressor when the first one shouldn’t have went out that fast already so why would we come back and have y’all do the work again when it wasn’t done the first time! Been taking car here for years for maintenance but this was the final straw
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August 2023 by Cindy Davis
Medlin Buick is the BEST! I like the friendly and knowledgeable staff. They are efficient and timely with all services I have had done there. They treat all of their customers with respect and courtesy, from the showroom to the service department.
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July 2023 by Anita Gosha
Updating my previous review...I was contacted by Trey Medlin (GM) about my review. I was given an apology and a full refund is on the way. Thank you Trey for making this right.Anita GoshaPlease take your business somewhere else! I made an appointment to have what I thought was a simply bulb replacement (because that is what I was told I needed and it would have to be done by the dealership) and it turned into me paying them $152 for an unauthorized "Diagnostic Test". And the 50 something dollar part I was quoted with a 70 something dollar service fee turned into me needing a $1300 headlight assembly. I was told that there was no "Bulb" that would fix my problem and I should not have been told that over the phone (If I was told that). I guess that meant I was possibly lying. And just by me bringing my car in it gave them the right to do the Diagnostic Test without informing me first. Just because who ever I spoke with on the phone overstepped their position I am out $152 dollars. I am trying now to contact the GM to see if I can possibly get my money back. They received 1 star because I couldn't give them Zero stars. Thanks for making me feel super cheated Hillery Thompson and James Stroud. I will never give these folks my business again.Anita Gosha
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June 2023 by Tina Pendergraph
Overall a great, low pressure purchasing experience. Jonathan Velasco was our salesman and he was very knowledgeable and thorough and answered all of our questions. Frank, the sales manager was helpful as well. The title/purchase paperwork was handled very promptly and efficiently by Michael Barnes and he was very helpful explaining the extended warranty options to us without making us feel pressured to purchase. Overall we had a very positive experience with Medlin and we will return to this dealership the next time we’re in the market for a car.
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June 2023 by kira Whitney
On my way home from work the other day, my car suddenly started to feel like it was stuttering. The Stabilitrack warning message came up on my dash, my check engine light popped on, and I went into full panic mode. Luckily I was right down the street from the dealership.When I pulled in to the service area, 2 of the gentlemen that handle the front end of the service center, who's names I cannot remember to save my life, were stepping outside for a break. I, unintentionally, rudely interrupted that with my absolute meltdown about my car. I have a 2020 Buick encore that I absolutely baby and to have it not working properly when I was going to be driving to and from Delaware 4 days after this happened, it sent me into an absolute tizzy.I got out of my car, with it still running, and asked them for help. The gentleman, who's desk is all the way to the right when you walk into the service center, immediately stopped what he was doing to check the computer code. I explained to him what happened within the 5 minutes of leaving work and he brought me inside to see how he could help. I was doing my best to hold back tears. He ended up pulling a mechanic off another vehicle so that they could take my car back and get a more certain diagnosis. He kept me updated every 15-30 mins. He handled my meltdown with grace and absolute professionalism.It ended up being a coil pack and they had the parts to be able to replace it that day. The whole ordeal took about 2 hours and I left with my own vehicle.I cannot express enough how grateful I am for everything the Buick team was able to do for me. I have had countless terrible experience at different dealerships and mechanics but the Buick in Wilson? Absolutely amazing.