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July 2022 by Corey L.
Well, I was in the middle of a 4 hour trip yesterday and had car trouble. They were not only helpful over the phone, they listened to my situation and managed to fit me into their schedule with very short notice to diagnose my issue. They were not able to fix my car the same day, but they did communicate timely, and everyone from sales to service was SO nice and accommodating. They even gave me a ride to a rental car company. I appreciate the company culture at this dealership, and everyone who works here.
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June 2022 by Drew W.
Good luck getting work done if you didn't buy your vehicle from lee ford. I have had my truck in the shop for a week for a regular service as well as 2 repairs. The total cost of all work is $5000. They will not give me a loner vehicle during the estimated 3-4 weeks of work because I bought my truck from a different ford dealer. After a week of being in the shop they didn't even do the service because they wanted to do the more expensive repair first. Now I am getting my truck back without a single thing done to it and an entire week of bumming rides to work with coworkers for them to say no
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August 2021 by Bob M.
Was negotiating a deal on a new truck hours before a showroom customer came in, and they sold it out from under me. Cutthroat Dealership
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May 2017 by Brian D.
As the service manager stated he did call me and he did offer to refund me a portion of the bill which was fair. He refunded the cost of the part (an evap canister valve), the cost of labor for installing the part (which as I suspected was billed at the standard service time of .35 hours, and the disposal fee), so a little over two hundred dollars. It still cost me nearly three hundred dollars for a certified ASME automotive technician to squirt WD-40 into my gas fill which should have taken about five minutes and about twenty cents worth of WD-40. This is merely a patch as the entire noozle will eventually need to be replaced as the original design of the cap less gas fill by Ford has been a noted disaster, I believe they have rectified the situation with their newer designs. With that all being said, he also stated that if he had been there this problem would have never have occurred (he was out sick that day, according to him). I have two issues with this, one if you need to be there so your employees don't screw your customers, you have the wrong employees, Henry Ford stated "quality is doing the right thing when no one is looking". Secondly, since the full price was quoted to me first thing in the morning after I had dropped my vehicle off around four the afternoon prior, this makes me think that the charge is typical for replacing the evap canister valve, which means what you refunded me should have been the total cost minus the amount of plugging the truck into the computer which was an additional 100 dollars, so I was still going to be overcharged two hundred bucks either way. Most places will give you a discounted rate on the diagnostics if you actually get the work done at the dealership as well, but no. The fact that the evap canister valve did not fix the problem should had lead to a higher price than originally quoted, but it didn't since the price was already excessive. I will also state what I told the manager, what would have happened had I not had the ability to determine that I had been overcharged and that I was a single mother with three children? It is just poor business, nothing more needs to be said. Going to Fayetteville, NC next weekend to pick up our new 2017 Explorer that I should have been able to buy from Lee Motor, but we know that wasn't going to happen after this event.
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April 2015 by Thomas T.
My wife and I just had our oil changed, tires balanced and rotated. We keep our Ford for a long time so we also had the brake fluid and coolant changed. The service person was prompt, nice and seemed like they cared about us. The prices are similar to most service centers. I thought they would be more but they weren't. I like having Ford service people work on my Explorer. We'll keep coming back.
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August 2014 by Anne B.
Service Department: Let me first say, we did not have our car repaired here... this review is only about price. I am sure they do quality work. Need a new AC compressor in our Ford Freestyle. Lee Ford quoted us $2300.00. We drove a few miles down the road to Williamson Auto Repair and they quoted and replaced the compressor for $1,080.00. It is a month later and the job Williamson Auto Repair did is great.... no problems and works! I know the dealership usually cost more but that is a HUGE difference in price. I am glad we go another quote.
