-
March 2024 by Miles Anderson
Great service but be careful of what happens during service calls. I moved some furniture in my house and the line was pulled on. It wouldn't have been as big of a deal if the line was properly installed initially, which was acknowledged by the service tech while he was performing the repair. The service tech did not have the proper tool, (fiber optic splicer), to perform the repair. So he had to call another service tech to bring a pair. It wasn't exactly determined that what I thought had happened was actually what happened. I assumed that maybe my dog ran by the fiber optic cable while I had the entertainment center pulled out, I'm not really sure. All I know is that it wasn't working right after I was cleaning. So, a 60 dollar service charge plus 120 dollars for fiber optic repair. I could've saved myself 180 dollars if I just went and bought some fiber optic splicers and fixed it myself. Judging by what I was told on the phone, a 60 dollar service charge was all I was going to need to worry about, which I would have been fine paying. No fiber optic line was replaced. The service techs pulled some line out of the extra slack that was left underneath the house and cutoff part of the old line. The woman told me on the phone that fiber optic line is very expensive, which I already know, I'm not an idiot. But, no fiber optic line was needed to perform the repair. The service techs actually removed fiber optic line and just spliced in some existing line. So, again, tell me how this constitutes in a 120 dollar charge when fiber optic cable is 1-6 dollars a foot? Also, I was unaware of what my charges were until today when I got the bill. None of what was done was discussed before the techs left. I assumed it would just be the 60 dollar service fee. The techs couldn't figure out exactly what was going on, there was no visible damage on the cable or any of the hardware. Talked to customer service and technical support, and was told that no matter what is done in terms of fiber optic repair, the charge is always 120 dollars. I would understand if the fiber optic cable was replaced or something was damaged, but any damages done were based off of assumptions made. Save yourself the headache and just say that you don't know what happened to the cable or try and fix it yourself. I would've gladly paid the 60 dollar service fee but to be charged 120 additional dollars like I severely damaged something is absurd. After speaking to customer service, I learned that the report was written up in a way that made it sound like something was damaged, and that it was definitively the cause of the problem. Again, save yourself the headache and splice the wire yourself if you can, and keep your mouth shut if you aren't certain what the cause of the problem is. Assumptions will be made into repair costs. Customer service could have done a better job at stating that any kind of fiber optic repair would result in 120 dollars regardless of what type of repair was done. If I would have known that, I wouldn't have even bothered with calling anyone. There was plenty of slack in the cable left where I could've just as easily pulled some out and spliced in some different cable. Probably could've done it quicker to. Would've saved me 180 dollars.
-
March 2024 by Shane Bogue
Have enjoyed them over the years but they are changing to a internet based system and out house doesn’t carry WiFi well because it was built in the 1900s the walls are thick and have wire behind the plaster holding it to the wall. Going to let them come and give us an option.
-
March 2024 by linda garner
The best internet service ever
-
October 2023 by Eric Lewis
I am thankful to live in a community in which provides local broadband service. A service in which is very reliable at home and the office. The fact that there was an outage yesterday that resulted from a needed maintenance only strengthens my belief in there service. No company wants any of there customers to be without service and I believe it was more stressful for them than us as customers however I really appreciate all of the updates and ongoing communication through out the outage. A communication that you would not have gotten from the likes of bigger named companies. So while I type this review less than 24 hours later on my greenlight provided service to say thank you for all your continued improvements to the network as well as great customer service and to add I did lose power during the recent storm but when it was restored my greenlight was working as well. So thank you.
-
October 2023 by Hope Ashworth
UPDATE: MY Greenlight did NOT let me down! The same day of this review we received a phone call from Greenlight! They requested to come to our house and review our Greenlight system, connections, etc. TWO supervisors came to our house and talked with us about our issues and looked over our equipment, etc. We shared our dissatisfaction with the streaming service and our issues with Greenlight. We told them we had missed our previous TIVO with them, well they had just started having as an option a NEW TIVO that we had the option to take if we wanted it. We did and they called a service person to come and get us connected THAT SAME day!I LOVE my Greenlight family! This is GREAT customer service!special shout out to the two supervisors that came that day, Omar and Korey AND the service person that came to our house to connect us. He was very knowledgeable about the new TIVO system and explained everything to us on it's operations before he left! Great job Greenlight!Our family joined Greenlight almost from the very beginning. Absolutely LOVED our hometown company and bragged about them to those that weren't part of our Greenlight "family"!Customer service has always been top notch! We had a service call a year or two ago and the young man let us know that Greenlight would be switching to a streaming service in a matter of months and recommended that we go ahead and switch our service to the stream service. He told us eventually everyone would be rolled over so we decided to go ahead and do it while he was at our house. We have NOT been satisfied with this service and are seriously considering changing to a different company. There are glitches in the middle of a program where it appears that the service is buffering? But we lose sections of the show and we get a message that there was a "disconnect and they are working on it and will reconnect soon". Then there are times the screen goes black on a recorded show for several minutes, so we are missing parts or recorded shows too. We are VERY dissatisfied since we went to the streaming service. Really hope Greenlight can get these issues resolved. We'd hate to leave our Greenlight family.
-
April 2023 by Sharon Kirby
Could not help on technical problems via phone and $60 for house call. Ended up buying $109 TV
-
November 2022 by John Speight
Needed to contact Greenlight technical support to fix an issue I was having with an email that I suspected contained some form of a virus. I could not delete the email and it would automatically open to that particular one each time I logged on. Called Greenlight's tech support and was connected with a young man named Patrick. He assessed the situation and resolved the same in less than five minutes. He was able to delete the problem email (which I believe did indeed have an embedded virus) and get me back in business. Ironic, that other Google reviews for Greenlight mention this same young man by name and complement him on his excellent customer service skills. Perhaps, the City of Wilson should have Patrick teach customer service skill classes to all the other city employees. Either way, his skills and his tech knowledge warrants a pay raise. Great job Patrick and have a wonderful day.
-
November 2022 by Kevin Wells
I have never had an issue with green light. The past 2 days I haven’t had internet. I started looking into it Saturday morning & eventually call because I can’t figure it out. First guy tells me that my internet was turned off via phone call the day before & I had to wait until Monday at 830 to figure it out with customer service. So I didn’t call & turn my internet off & neither did my wife. We had JUST paid the bill via auto draft so why would I turn it off? & have to wait until Monday with no internet & I have kids SCREAMIN for Disney+. I call back because that’s NOT ACCEPTABLE! Patrick answers thankfully & took control saying “I’ll call my supervisor now & have your internet back on in an hour”. He gets his end right & stays on the phone with me while I figure my end out & get it connected & rebooted! Patrick in tech needs a raise! Waiting until Monday for internet that I JUST paid for? Lazy & not okay. Be like Patrick. I work in customer service so I know what’s acceptable. You look out for your customers.
-
November 2022 by James Davis
Internet quit today called and they had it back up in an hour
-
June 2022 by Mark Brown
Really enjoy Greenlight service. Very rarely do I have a problem. When I do I call tech support and talk to somebody right here in Wilson and they handle the problem.
-
March 2022 by ThatDudeRyan
I am just writing this because of Dave Gaal's review. He says that he gets 30Gbps. That is IMPOSSIBLE. Fiber goes up to 940Mbps and caps at 1Gbps if no one else is on the line and you have the right equipment.
-
January 2022 by Dready Black
Flexible
-
November 2021 by Ruff Cut
speed as advertised always. Great deal no issues in far western wilson county. Thanks Greenlight.
-
June 2021 by Hector Hernandez
Fast reliable and great price!
-
May 2021 by Robin S.
Excellent customer service, installer was very knowledgeable and professional!
