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February 2024 by Maurice Hardy
Awesome staff
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February 2024 by Jazzmine J
They don’t print labels : ( luckily a staples was near by
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December 2023 by Brittakne Lewis
Firstly, I had a negative experience with Courtney, the young woman at the front desk, who I found to be rude and exhibiting racist behavior. I had to drive 30 minutes to pick up a package requiring a signature. When I arrived, I observed Courtney having a polite conversation with a Caucasian man. Upon approaching the counter and greeting her, I received no response from Courtney. As I began to provide my personal information, she abruptly cut me off, stating, "Hmm, no tracking number." I explained that I didn't have service at the moment and requested a minute. I expressed my dissatisfaction with her interruption. To my surprise, she remained silent.Frustrated, I suggested that someone else assist me. Another employee stepped in, offering an excuse for Courtney's behavior. It seemed reminiscent of Wednesday from the Adams family. This substitute employee also mentioned that many customers, particularly African Americans, had complained about Courtney. Regardless of her personal background, I believe that everyone, including African Americans, deserves respect and good customer service. It's crucial, especially during the holiday season. If someone can't uphold these standards, they may not be suitable for a job in customer service. I arrive there 5:52 on 12/13/23.
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December 2023 by Jacinta Michelle
firstly. my package was supposed to be delivered last friday. google said they were open. but when they tried to move my package from the pinevile location to the wilson location it said business closed. i payed for 2day express shipping. today they claim they attempted to deliver my package at 10:40am. me alongside everyone in my house has been up since 8am. none of us heard a knock. it takes nearly 20 minutes with the bot line to actually speak to a human and once i did, i annouced twice that nobody knocked on our door all they kept repeating on the phone was “ it says nobody came to the door and nobody was home, we will attempt tomorrow” . i dont understand how there is nothing you can do if im telling you that nobody knocked on my door this morning.there is no paper saying we attempted to deliver like it normally is with my mother packages. . i will never get anything shipped with fedex again. how am i supposed to know something is getting delivered if nobody knocks. you guys dont have live updates for deliveries all it said was out for delivery at 8:48am. we will see what tomorrow morning brings us.
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August 2023 by Nick Crawley
Location said they couldn’t print a label I had on my phone because they didn’t have a scanner that would scan the barcode. I had to go to a UPS, yes a UPS store and ask them to print it. The UPS store printed it for free. Then I had to drive back across town to send my package.
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March 2023 by Marilyn Jackson
Great service in and out, nice people
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January 2023 by Nicole
The FedEx drivers here are lazy they don’t even bother to check and see if they are delivering your items to the right address. They just get it off their truck to call it a day. Then when you call them it’s oh give us 24hrs we’ll open a claim. Why can’t you get on the phone call the driver and see where they put the package off at? Track it and get it to the correct address. Give me ups any day!
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December 2022 by LuLu
Some employees there are unprofessional and some are very helpful
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December 2022 by Ashley Gutierrez
Some employees there are unprofessional and some are very helpful
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September 2022 by Janeesa Ruffin
The FedEx drivers here are lazy they don’t even bother to check and see if they are delivering your items to the right address. They just get it off their truck to call it a day. Then when you call them it’s oh give us 24hrs we’ll open a claim. Why can’t you get on the phone call the driver and see where they put the package off at? Track it and get it to the correct address. Give me ups any day!
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August 2022 by Kim Carney
Got waited on in a great matter. Service was great.
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July 2022 by Monica Scott
They don’t even deserve the one start obviously they hire people who doesn’t know how to read directions it’s like they just toss your package out the window off anywhere and say it was delivered
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May 2022 by Renee Lofton
Very upset and not happy with service they delivered my furniture to wrong address no signature was required and if the driver was not sure of my address i should of been called my pH num was on invoice my items was very very heavy had to drag it to my House if i didn't have honest ppl in my neighborhood they would of kelp my items Fedx driver's yall need to do better I'm very furious and upset about I paid to much money for my items for it to be delivered at the wrong address.
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November 2021 by Tasha Cip
Not only did this facility release my package to someone that was not me or affiliated with me, but the representatives working at the time made the whole situation worse.
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October 2021 by Broadways Baby
Driver lied about package delivery attempts twice. Had to drive to another county to pick up my package. Number is on pole at driveway entrance and second attempt I was sitting at the window waiting when I got a notice that driver tried to deliver 5 minutes prior. Customer service lies about complaints being sent because no one calls back to address and they don't answer BBB complaints either.
