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July 2024 by Ryan Casey
This used to be a great shop, but it's steadily declined in terms of customer service. Staff are polite but they seem too busy to really care about a great customer experience. I'm not going to use them any more.
I've brought my vehicle here for years, usually twice per year for an oil change, inspection and maintenance. Over the past year, they've dropped state inspections as a service, were twice unable to diagnose a brake issue (I eventually brought my vehicle to another shop for repair) and now tell me they don't allow customers to wait during repairs. Which is odd, because when I dropped my vehicle off there was another customer waiting for her vehicle.
On top of all this, after scheduling my vehicle for 60,000 mile service that they couldn't "fit me in" to complete the required BMW service, but would do me a favor and do some of it for $500+ on top of the oil change.
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February 2024 by Melody Evans
Our family has used WMW for many years now. Recently, my engine was making a whirring noise. I received a quick response to my text, saying I could swing by for a brief look. Upon arrival it was discovered I was lucky the broken pulley system hadn’t left me on the side of the road. The needed parts were in stock, and they were kind enough to work my repair in that Friday afternoon.
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January 2024 by Lee Fetner
Continued Excellence
For the several years I have relied upon WMW for maintaining my vehicles I continue to be impressed with their service. My records are on file and my periodic appointments are dispatched in a timely fashion. On the rare occasions that I have a question or concern, it is resolved immediately.
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January 2024 by Leigh Kelly
Best service! They take great care of my car and me.
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January 2024 by Stephen Mattingly
My parents mini was diagnosed by mini in raleigh that it needed a body control module. I called around and this place was the only place that could program the new module in Wilmington. After talking to them on the phone we agreed that they would diagnose the body control module and replace, this way, with their diagnosis, we would have a warranty with them. The car was dropped off. The next day we got a call that the car needed 10000 dollars of work. It was a high mileage mini, but 90% of the work had nothing to do with the body control unit. We spoke very specifically that we just wanted the body control unit replaced only. Then, when the work was declined, the car magically wouldn't start and the car needed To be towed home. This place is preying upon people that have no other choice. The new body control unit was never even attempted to be installed. The test is very simple and takes a few minutes to do. In fact, the notes on the estimate had the test on it first, then they spent hours trying to milk as much money as they could out of this when we spoke on the phone. This is the second time they have seen the car in one year, and the first estimate they gave us had the same problems. It was all timing chains, oil pump, etc. As of right now, the timing system is still In tact, and the oil pump still works within mini specs. Long story short, and its only my opinion, i wouldnt trust them. I've seen many shady auto repair facilities. These people top the cake.
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October 2023 by Miles Davis
I have been taking my cars to Wilmington Motor Works over the last ten years. They are very good at giving you an honest diagnosis on your vehicle, and having your vehicle ready to go as scheduled. They also make it very convenient to pick your car up after hours. Great business relationship.
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October 2023 by Maria B
Update: returned to shop with a new issue, the car is older and has high miles so it’s going to need things. I can honestly say these folks stand behind their work and go the extra mile for customer service.———————-/——————————I’ve been to other, heavily advertised import shops and was quite frustrated, having to take my car back multiple times for a simple brake job. A neighbor, a real Mercedes guy recommended Wilmington Motor Works. Not only are they reasonable, they are real automotive professionals. They’re not trying to sell you services that aren’t necessary.. I know, shocking. I won’t be going anywhere else.
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September 2023 by Chad Hedstrom
They lost/stole my wheel lock. Car had not been serviced since we were there last year. I called them and asked for them to comp my new one. Receptionist swore up and down it couldn't have been them. The receptionist Lisa heard my story, said "are you done?" and then hung up on me. Guys I spent two grand on service and tires at your place own up to this. Spent all afternoon driving to a dealership that had a wheel key in stock. Attached photo of the service tag you stuck to my door jamb.
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September 2023 by C Hadlock
They lost/stole my wheel lock. Car had not been serviced since we were there last year. I called them and asked for them to comp my new one. Receptionist swore up and down it couldn't have been them. The receptionist Lisa heard my story, said "are you done?" and then hung up on me. Guys I spent two grand on service and tires at your place own up to this. Spent all afternoon driving to a dealership that had a wheel key in stock. Attached photo of the service tag you stuck to my door jamb.
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September 2023 by Kevin G
NEVER AGAIN
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September 2023 by love cooking
This place never answers the phone nor return calls,it has its picks with customers,not a good look even though ive heard good things,just haven't had a chance to experience it?
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August 2023 by theo nekros
BEWARE OF SCAMSHorrible experience from top to bottom (entire conversation linked in pictures. I am a tech of 10 years experience in the buisness)Problems with this interaction (they get worse as the list goes on)1. Called their posted number twice and no answer. So I tried text as website states2. I asked if a service could be provided and was never given an answer (can you guys replace battery and register it to car?)2. They asked for very private info over an unsecured line without ever talking to me (name and address after already having my phone number? Can you replace my battery??)3. They sent me a report that stated they tested my battery and alternator. Included is a picture of a voltmeter attached to the battery. A voltmeter is INCAPABLE of testing a battery. It can only tell you what the current voltage of the battery is. There are tools for testing batteries (Google midtronics) that every shop has. It is standard practice to print out a battery TEST result and show it to the customer.4. The report says my alternator was tested (this can be done with any midtronic like machine) and it was overcharging at high rpms (during alternator test rpms should be at idle and then at 3000. Which is low. So why they had my vehicle at high rpms is anyone's guess) and when I asked to see the print out they told me that if I wanted they could simply change the battery and leave the alternator however the battery would not have warranty.5. If I buy a car battery anywhere so long as it is new that battery has a 2 year warranty from the manufacturer of the battery. if I buy a battery and then bring it back next day and the battery is dead its still warranty. If my alternator drains my battery it's still warranty.6. After asking about the warranty they called me to tell me that actually they can't find an alternator ANYWHERE in the world and they are NOT okay with putting the battery in without replacing the alternator (though they previously said they would) then told me where I could find the key to the vehicle and hung up.Overall I'd give 0 stars if I could. And am looking into if this business is acredited by the bbbThoughts on what happened: they wanted to replace the alternator to make money off me without having tested it. Once they saw I wanted proof they decided to put a used battery in my car to save themselves money and to assure the battery would again die and this time i would replace the alternator.Odd how after telling them im a tech they can no longer work on my car.They also stated after jump starting my car all the lights were flashing and modules kept resetting. Odd. Since i jump started it and drove it 15miles to them with no issues.Service: Battery
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June 2023 by Bill Chappell
Performed a 90K mile service on 2011 535i. Informative report and consultation. Excellent price for the service.
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May 2023 by QWALLACE
I’ve been going to them for about 5/6 years now, never been completely satisfied with service but didn’t know where else to take my car. Now for sure I will be looking for a new place no matter what. Took my car in for headlight repair…when I got my car back my right bmw kidney grill was being held in place by tape. I know for a fact it was perfectly fine before. Of course it fell out somewhere along the way. IF YOU HAVE OTHER OPTIONS TO TAKE YOUR CAR, DO IT!
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May 2023 by Paul Johnson
Fast professional and good value The manager at the front desk was very efficient and helpful. Definitely our go to for my wife’s beloved 535 GTService: Brake service & repair
