July 2019 by Elyse F.
I am extremely dissatisfied with the way my call has been handled,I have been hung up on, put on hold, transferred to phones that have no one there to pick up and take a complaint or give me any assistance whatsoever. I was transferred to the wrong department 4 times. Told I was being transferred to a supervisor and got sent to a spanish speaking agent who could not assist me because of a language barrier. Had to call back again and got the same run around. Got put on hold again and transferred to a ringing phone that was never picked up even after 10 minutes. 4 hours later I have still not been assisted and had to call back several times. And as of right now as I am typing this email, still on the phone supposedly being transferred to a supervisor who is not picking up their phone. One agent earlier gave me a phone number to call the so called Money Order Department that was not a valid phone number. This is not the way to handle your so called valuable customers. I have never in my life had to deal with such incompetence with trying to get a very simple situation solved. It is ridiculous that I was told that if my call got disconnected that I would get a call back. That has not happened. This is not the way that a company as large as Western Union should be treating their customers. I have been using Western Union for many years when I have needed to send money or get a money order. After this customer service experience I can whole heartedly say that I will no longer use Western Union for any reason what so ever. I will go to my bank for any money orders that I need. It is ridiculous that a company that is so large and deals with customers sending and receiving money all day long can not assist with a lost money order. When a customer asks to speak to a supervisor there should be a supervisor available to handle that call. When calling and asking for assistance from Customer Service your agents should be trained to handle all calls. Not just transfer to dead lines where there is no one to pick up the phone. This is absolutely the worst experience that I have ever had with Western Union and will be sure to make it known about the incompetence of your agents and supervisory staff. After a afternoon of trying to resolve an issue, it has still not been taken care of. And I was told by one of the supervisors in the WU call center that I would have to pay a fee of $30 to file a claim to get my money back. I think NOT! I have filed a claim with my bank and expect to be getting my money back. And like I said already I will be sure to make sure that I file complaints with every single Customer complaint board that I can think of as well as the BBB. I will also be taking to social media to make sure that I let it be known of the way that this has been handled so incompetently! Absolutely ridiculous how this was handled, Western Union should be ashamed at the way their customer service call center staff handles calls! Extremely unprofessional . Very dissatisfied with the interactions that I had today. Wells Fargo should be ashamed of the way they handle their business practices!